Caitlin A. B. Christison
BS in Telecommunications Engineering
University of Texas at Dallas
Graduate of December 2004
Oct 2016 – current
Talk and worked with adults, teenagers, kids, and people with special needs.
Help brainstorm ideas for stories.
Worked one on one with individuals as well as in small groups.
Wrote scripts and outlines.
March 2009 July 2009
Calling customers to update or renew business services with Verizon.
Help customers with some issues concerning their services.
Customer Service Adviser
October 2007 September 2008
Monitor front line representatives for quality of service and length of call in order to increase customer service
Provide up to date information to representatives about processes and procedure
Answer questions for representatives concerning troubleshooting with Fios video, internet, and phone services
Contact other departments to resolve more complex issues beyond the scoop of representatives support boundaries
Acted as a Supervisor over the phone for customers with more serious issues or when customer request to speak to one
Customer Service Representative
January 2006 October 2007
Acting as representative of Verizon Fios to provide direct customer service.
Providing information concerning Verizon FIOS addressing issues of connectivity, hardware, software, and general information.
Resolve problems with connectivity, e-mail, internet usage, and other problems that are related to Verizon services.
Been assign problems with increasingly complex system such as integration between Verizon and AOL, yahoo, and MSN.
Was working on Verizon DSL prior to working for the Verizon FIOS contract
Awards & Honors
Third place in Vocational Industrial Clubs of America for architecture
Honorable Mention for a painting in Collin County Youth Show, Home Economics Division