Customer Service Representative

Caitlin A. B. Christison

**** ***** **** ******* *****, 75044

469-***-**** ********@*****.***

Education

BS in Telecommunications Engineering

University of Texas at Dallas

Graduate of December 2004

Work Experience

SuperheroSCOOL

Independent Consultant

Oct 2016 – current

Talk and worked with adults, teenagers, kids, and people with special needs.

Help brainstorm ideas for stories.

Worked one on one with individuals as well as in small groups.

Wrote scripts and outlines.

Onvisource

Account Manager

March 2009 July 2009

Calling customers to update or renew business services with Verizon.

Help customers with some issues concerning their services.

Telvista

Customer Service Adviser

October 2007 September 2008

Monitor front line representatives for quality of service and length of call in order to increase customer service

Provide up to date information to representatives about processes and procedure

Answer questions for representatives concerning troubleshooting with Fios video, internet, and phone services

Contact other departments to resolve more complex issues beyond the scoop of representatives support boundaries

Acted as a Supervisor over the phone for customers with more serious issues or when customer request to speak to one

Telvista

Customer Service Representative

January 2006 October 2007

Acting as representative of Verizon Fios to provide direct customer service.

Providing information concerning Verizon FIOS addressing issues of connectivity, hardware, software, and general information.

Resolve problems with connectivity, e-mail, internet usage, and other problems that are related to Verizon services.

Been assign problems with increasingly complex system such as integration between Verizon and AOL, yahoo, and MSN.

Was working on Verizon DSL prior to working for the Verizon FIOS contract

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Awards & Honors

Third place in Vocational Industrial Clubs of America for architecture

Honorable Mention for a painting in Collin County Youth Show, Home Economics Division

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