787-***-**** firstname.lastname@example.org 14 Bartlett Ave, Somersworth NH, 03878
Strong background in training employees, customer service, food services, and management responsibilities.
SERVER, AGAVE MEXICAN BISTRO; PORTSMOUTH, NH JULY 2018-Present Attend to customer needs, process orders, and provide excellent customer service. Setup and service of banquets and special events
SERVER, SHEARWATER RESTAURANT; YORK, ME MARCH 2016-Present Attend to customer needs, provide excellent customer service, and provide room service to the hotels guests. I would also be assigned to work by myself on small groups of up to 20 people which involved setup of a dining room and serving four course meals and drink service. Worked in team setting up and providing service of banquets and special events of up to 150 people. SERVER, BRAZO RESTAURANT; PORTSMOUTH, NH NOVERMBER 2015-MARCH 2016 Attend to customer needs processing orders and providing customer satisfaction. FLIGHT ATTENDANT, JETBLUE AIRWAYS; BOSTON, MA -FEBRUARY 2009-NOVEMBER 2015 Provide excellent customer service, resolve customer issues during flight, assist customers with luggage, assist with unaccompanied minors and special assistance passengers, assure safety and security of aircraft during flight. Assist passengers during medical emergencies. From March 2012-September 2012 I also facilitated a customer service class which rolled out to all the company flight attendants. FLIGHT ATTENDANT, SPIRIT AIRLINES; QUEENS, NY MARCH 2008-JANUARY 2009 Provide excellent customer service, resolve customer issues during flight, assist customers with luggage, assist with unaccompanied minors and special assistance passengers, assure safety and security of aircraft during flight. Assist passengers during medical emergencies.
TRAINING & COMMUNICATIONS MANAGER, HERTZ; CAROLINA, PR APRIL 2005- MARCH 2008
Ensure employees had the required knowledge/skills to execute company and job specific policies, procedures, processes and behavior. Ensure employees access and use the variety of information resources available to aid their understanding and implementation of policies, procedures and processes. Occasionally conduct customer service and sales training at franchise locations in other countries around the Caribbean and Central America. Auditing responsibilities by visiting Hertz locations to make sure that the policies and procedures are being followed. SENIOR STATION MANAGER - REVENUE MANAGEMENT, HERTZ; CAROLINA, PR MAY 2003-APRIL 2005
Ensure employees have the required knowledge/skills to sell company products in a customer focused manner. Monitor employees for any violation of company and job specific policies, procedures, processes and behaviors. Ensure work ethics are maintained. Create incentive programs for employees in order to increase company revenue earnings. In charge of daily operations at the Hertz in the San Juan International Airport. Attend to and resolve customer service issues. Supervise employees and control labor expenses.
GENERAL MANAGER, PIU BELLO GELATO; CONDADO, PR JUNE 2002-APRIL 2003 Recruitment and training of new employees. Employee weekly schedules. Control of labor expenses, general inventory and restocking responsibilities. Supervision of kitchen staff, servers and all other employees. Establish relationships with new and existing merchandise suppliers. Manage accounts payable/receivable. Attend to customer needs processing orders and providing customer satisfaction. ASSISTANT MANAGER, BLOCKBUSTER VIDEO; CONDADO, PR JUNE 1996-JUNE 2002 Build sales to meet company goals. Supervision of employees, control labor expenses, and inventory control. Customer service. Ensure that store maintenance was up to company standards. In charge of store customer account receivables. Education
University of Puerto Rico in Arecibo, 90 credits approved in Natural Sciences Riverdale Country School, Bronx NY, High School Diploma Maine Coast Semester, The Chewonki Foundation; Wiscasset, ME