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Customer Service Office

Location:
Sri Lanka
Salary:
2200
Posted:
October 06, 2018

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Resume:

Shanika Madushani

Mobile: 009**********

E-mail: ac7aub@r.postjobfree.com

Objective Looking for a challenging career with a reputed organization, which demands the best of my professional ability, where in I have good scope for broadening and enhancing my current skills and knowledge. Willing to explore uncharted territories without fear and conviction. Work Experience

ADCAN PHARMA L.L.C

ICAD 3, MUSSAFAH, ABU DHABI, UAE

JANUARY 10, 2017 – JULY 15,2017

ADMINISTRATIVE STAFF /EVENTS COORDINATOR

FONOON CEREMONIAL SERVICES

KHALIDIYA STREET, ABU DHABI, UAE

OCTOBER 2015-OCTOBER 2016

Duties and

Responsibilities

Ensure and maintain the operation of the office system

Answer, screen and direct/forward phone calls

Monitor the availability of all the office supplies

Order and personal purchase of office supplies

Meet, greetand look after clients/visitors and provide general support towards them

Filing and scanning of all outgoing and incoming office documents

Maintaining a clean and enjoyable working environment

Handling external or internal communication or management systems

Managing clerical or other administrative staff

Create spreadsheets and presentations

Organize, arrange and schedule meetings and appointments with the clients as per their requests and time availability

Maintain and update of clients contact lists

Produce and distribute correspondence memos, letters, faxes and forms

Responsible for the management, inventory and proper usage of all office equipment

(laptops, cameras, monitors, etc.)

Coordinate events team by managing schedules, filing important documents and communicating relevant information (such as preparing and sending of preparation sheet/s)

Ensure the adequacy of events-related equipment or material

Respond to complaints from customers and give after-event support when requested

Assist in the preparation and organizing of promotional material or events Duties and

Responsibilities

Purchase Control - Checking the procedures, invoices & Prices.

Accounts Payable – Preparing Payments Voucher / getting approved.

Account Receivable – Invoicing the follow-up on payments.

Releasing payments based on the cash flow situation. MARKETING EXECUTIVE

D2 PRINTING TECHNOLOGIES (PVT) LTD – MOUNT LAVINIA, SRI LANKA 2009 – 2011

Professional

qualifications

Computer knowledge in Windows Systems, MS Office Applications, Email systems

Completed Diploma In Montessori, Pre-School And Primary Method Of Education And Practical Training Course By Faculty Of Asian Vocational Education.Period Of 19th July 2009 To January 2010.

Participated English Competition And Won The Practical Examination In Royal Institute In 2009.

Participated English Course Competition And Got The Certificate In Spoken English Course Conducted By Colombo Academy Language Skills & Dramatic Art In 2002.

Participated And Got The Certificate In Spoken English Course Conducted By Colombo AcademyLanguage Skills & Dramatic Art In 2002

Education

Higher Studies – Musaeus College Colombo 7, Sri Lanka.

Sri Lanka General Certificate of Education Examination (Ordinary level Examination)

– 2008

Attributed

Excellent Customer service skills, Telephone operator skills, Excellent Organizational Skills such as new initiatives, time management, working under high pressure situations.

Company growth with coos control implementing control system such as 5s system. Work Experience

ACCOUNTS ASSISTANT

EAST ASIA TECH CONSULTANTS PVT LTD

COLOMBO, SRI LANKA

2011-2013

Personal Details

• Name in Full : Weerakkutti Arachchige Dona Shanika Madushani

• Date of Birth : March 29, 1992

• Sex : Female

• Marital Status : Married

• Nationality : Sri Lankan

• Contact No : 009**********

Certification

I hereby declare that the above-furnished details are true to the best of my knowledge and belief; this bio-data correctly describes my qualification, my experience and me. SHANIKA MADUSHANI



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