Customer Service Manager
Resume:
Ma.Glen R. Acayayan
Jumarap,Banga,Aklan
ac7aua@r.postjobfree.com
CAREER OBJECTIVES:
To obtain employment as a member of this establishment that serve as a venue for development of my skills and potentials and to help the company to reach its objectives.
SKILLS/KNOWLEDGE /EXPERTISE;
Hard working and energetic, flexible, adapt easily to change of environment and work schedule.
Personable with a positive attitude; interface effectively with customers and staff.
Good Communication skill.
Have the Ability to maintain self discipline and calmness in difficult situation.
Planning and organizing skills.
Computer literate and easily trainable.
Knowledgeable of Customer Service
Can handle guest to guest transactions and complaints
Knowledgeable of Front office duties and responsibilities
Knowledgeable of IFCA System Accounts Payable
Attention to detail and accuracy
Able to deal with the large amount of invoices
Knowledgeable in cash handling
Knowledgeable of bank to bank transactions
Accounts Payable Processes & Management
Invoices/Expense Reports/Payment Transactions
Journal Entries & General Ledger
Preparing checks For payments to supplier and others
Research and resolve invoices discrepancies and issues.
Sorting of liquidations from cash advances.
Bank Reconciliation
Provide clerical support to accounting department
Manage petty cash accounts and disbursements
Records daily transactions of PCF to logbook and in the system.
Handle employee complaints and take appropriate action to resolve them
Negotiate payment arrangements with customers who have delinquent loans.
Preparing collection report, during scheduled payments.
Monitor customer accounts for non-payment and delayed payment.
Knowledgeable of MYOB system (Accounting System).
Monitor Account Receivable from Travel Agency
Knowledgeable on Mandatory Benefits Remittances (SSS/PHILHEALTH/PAG-IBIG)
Work Experience:
October 14, 2016 – May 15, 2018 “ 7STONES BORACAY SUITES”
MANAGE BY: PRESTIGE INTERNATIONAL PROPERTY
MANAGEMENT GROUP INC.
Finance Officer (Accounts Payable/ Accounts Receivable officer)
October 21,2013 – September 8,2016 “AMBASSADOR IN PARADISE RESORT BORACAY“
Accounting Staff/ Lending In charge/ Accounts Payable In charge
April 23,2013- September 23, 2013 “SOUTHWEST TOURS BORACAY INC. “
Sales and Marketing Coordinator.
Kalibo International Airport
PERSONAL DATA:
BIRTHDAY: October 15, 1992
CIVIL STATUS: Single
AGE: 25 years old
SEX Female
RELIGION: Roman Catholic
HEIGHT: 5’6’’
WEIGHT: 77kg
MOTHER’S NAME: Glee Acayayan
LANGUAGE/DIALECT SPOKEN English,Tagalog,Ilonggo and Aklanon
OR WRITTEN:
EDUCATIONAL BACKGROUND:
COLLEGE: Bachelor of Science in Business Administration
2011-2013 Major in Marketing Management Garcia College of Technology KaliboAklan
2009-2011 Bachelor of Science in Business Administration
Major in Marketing Management
Aklan State University BangaAklan
SECONDARY: Aguinaldo T. Repiedad Sr. Integrated School
2004-2009 Linabuan Sur Banga, Aklan
ELEMENTARY: Banga Elementary School
1998-2005 Banga, Aklan
TRAININGS/SEMINAR ATTENDED:
November 5 – March 19, 2013 On the Job Training at Village Motor Traders
Kalibo Aklan ( Sales Department )
October 7, 2011 Basic Entrepreneurship Seminar,Programs and Services of DTI to Entrepreneurs
Held at GCI Don Florincio M. Garcia Memorial
Hall, Estancia KaliboAklan
February 4, 2011 Business forum (Entrepreneurs today what
makes us succeed)
Held at ASU Cafeteria
CHARACTER REFERENCES:
Lilibeth A. Mantac
Sales and Marketing Supervisor
Of Southwest Tours Boracay Inc.
KaliboInternational Airport
Ms. MaribethUnlayao
Ambassador Accounting Head 2015
Boracay Malay Aklan
Ma.JeniaViaTumaob
Human Resource Manager
Of AMBASSADOR IN PARADISE RESORT
BORACAY.
Evelyn Isturis
Chief Account
7Stones Boracay Suites
RondelParadero
HR Manager
7Stones Boracay Suites
I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.
Ma. Glen R. Acayayan Applicant
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