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Customer Service Manager

Location:
Lopez, Quezon, Philippines
Posted:
October 06, 2018

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Resume:

Ma.Glen R. Acayayan

Jumarap,Banga,Aklan

092*-*******

ac7aua@r.postjobfree.com

CAREER OBJECTIVES:

To obtain employment as a member of this establishment that serve as a venue for development of my skills and potentials and to help the company to reach its objectives.

SKILLS/KNOWLEDGE /EXPERTISE;

Hard working and energetic, flexible, adapt easily to change of environment and work schedule.

Personable with a positive attitude; interface effectively with customers and staff.

Good Communication skill.

Have the Ability to maintain self discipline and calmness in difficult situation.

Planning and organizing skills.

Computer literate and easily trainable.

Knowledgeable of Customer Service

Can handle guest to guest transactions and complaints

Knowledgeable of Front office duties and responsibilities

Knowledgeable of IFCA System Accounts Payable

Attention to detail and accuracy

Able to deal with the large amount of invoices

Knowledgeable in cash handling

Knowledgeable of bank to bank transactions

Accounts Payable Processes & Management

Invoices/Expense Reports/Payment Transactions

Journal Entries & General Ledger

Preparing checks For payments to supplier and others

Research and resolve invoices discrepancies and issues.

Sorting of liquidations from cash advances.

Bank Reconciliation

Provide clerical support to accounting department

Manage petty cash accounts and disbursements

Records daily transactions of PCF to logbook and in the system.

Handle employee complaints and take appropriate action to resolve them

Negotiate payment arrangements with customers who have delinquent loans.

Preparing collection report, during scheduled payments.

Monitor customer accounts for non-payment and delayed payment.

Knowledgeable of MYOB system (Accounting System).

Monitor Account Receivable from Travel Agency

Knowledgeable on Mandatory Benefits Remittances (SSS/PHILHEALTH/PAG-IBIG)

Work Experience:

October 14, 2016 – May 15, 2018 “ 7STONES BORACAY SUITES”

MANAGE BY: PRESTIGE INTERNATIONAL PROPERTY

MANAGEMENT GROUP INC.

Finance Officer (Accounts Payable/ Accounts Receivable officer)

October 21,2013 – September 8,2016 “AMBASSADOR IN PARADISE RESORT BORACAY“

Accounting Staff/ Lending In charge/ Accounts Payable In charge

April 23,2013- September 23, 2013 “SOUTHWEST TOURS BORACAY INC. “

Sales and Marketing Coordinator.

Kalibo International Airport

PERSONAL DATA:

BIRTHDAY: October 15, 1992

CIVIL STATUS: Single

AGE: 25 years old

SEX Female

RELIGION: Roman Catholic

HEIGHT: 5’6’’

WEIGHT: 77kg

MOTHER’S NAME: Glee Acayayan

LANGUAGE/DIALECT SPOKEN English,Tagalog,Ilonggo and Aklanon

OR WRITTEN:

EDUCATIONAL BACKGROUND:

COLLEGE: Bachelor of Science in Business Administration

2011-2013 Major in Marketing Management Garcia College of Technology KaliboAklan

2009-2011 Bachelor of Science in Business Administration

Major in Marketing Management

Aklan State University BangaAklan

SECONDARY: Aguinaldo T. Repiedad Sr. Integrated School

2004-2009 Linabuan Sur Banga, Aklan

ELEMENTARY: Banga Elementary School

1998-2005 Banga, Aklan

TRAININGS/SEMINAR ATTENDED:

November 5 – March 19, 2013 On the Job Training at Village Motor Traders

Kalibo Aklan ( Sales Department )

October 7, 2011 Basic Entrepreneurship Seminar,Programs and Services of DTI to Entrepreneurs

Held at GCI Don Florincio M. Garcia Memorial

Hall, Estancia KaliboAklan

February 4, 2011 Business forum (Entrepreneurs today what

makes us succeed)

Held at ASU Cafeteria

CHARACTER REFERENCES:

Lilibeth A. Mantac

Sales and Marketing Supervisor

Of Southwest Tours Boracay Inc.

KaliboInternational Airport

Ms. MaribethUnlayao

Ambassador Accounting Head 2015

Boracay Malay Aklan

Ma.JeniaViaTumaob

Human Resource Manager

Of AMBASSADOR IN PARADISE RESORT

BORACAY.

Evelyn Isturis

Chief Account

7Stones Boracay Suites

093*-***-****

091*-****-***

RondelParadero

HR Manager

7Stones Boracay Suites

099*-****-***

I HEREBY CERTIFY that the above information is true and correct to the best of my knowledge and belief.

Ma. Glen R. Acayayan Applicant



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