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Customer Service Manager

Location:
Columbia, SC
Posted:
October 06, 2018

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Resume:

Crystal King

Assistant Manager

Columbia, SC ****9

ac7at9@r.postjobfree.com

803-***-****

Looking to obtain a position where my customer service relations experience and extensive medical office knowledge can be fully utilized to improve customer satisfaction and promote the company's brand name.

Authorized to work in the US for any employer

Work Experience

Asssistant Manager

Brandi Petroleum - Elgin, SC

June 2015 to Present

• Responsibilities included running the store and day to day operations in absence of the store manager.

• Ensure employees follow policies and procedures, train new employees, and ensure that everyone demonstrates excellent customer service.

• Received payment by cash, check, credit cards, vouchers, or automatic debits debits

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and issued receipts refunds credits or change due to customers

• Established and identified prices of goods, and tabulated bills on all cash registers Cashier

Pittstop - Elgin, SC

April 2013 to June 2015

• Received payment by cash, check, credit cards, vouchers, or automatic debits

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and issued receipts refunds credits or change due to customers

• Established and identified prices of goods, and tabulated bills on all cash registers Sales Associate

Ashley Stewart - Norfolk, VA

April 2012 to July 2012

• Greet, form and maintain a relationship with customers, as well as address customers' questions and concerns

• Tagged merchandise and setup promotional displays and materials

• Maintain the cleanliness of the work environment Patient Service Representative

Children's Hospital of the King's Daughters - Norfolk, VA October 2008 to January 2011

• Expertly managed patient accounts with zero errors and in compliance with departmental protocol, policies and procedures

• Ensured the proper registration and verification eligibility of all incoming patients prior to all scheduled appointments.

• Maintained 7 physicians schedules for an average of 100 patients seen daily

• Reviewed medical records and documented histories for all incoming pediatric patients prior to their evaluation by the assigned triage nurse reducing patient wait time. Medical Records Clerk

Children's Hospital of the King's Daughters - Norfolk, VA March 2008 to October 2008

• Assembled medical records for an average of a 100 patients daily

• Performed medical record audits monthly for proper accountability of patient information

• Cataloged medical records and controlled their usage in accordance with HIPPA standards

• Reviewed patients' records for completeness and accuracy according to organizational standards Cashier

Sodexho - Norfolk, VA

August 2006 to March 2008

• Received payment by cash, check, credit cards, vouchers, or automatic debits

• Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and issued receipts refunds credits or change due to customers

• Established and identified prices of goods, and tabulated bills on all cash register Education

Associates in Medical Assistant

Centura College - Norfolk, VA

August 2006 to December 2008

High school in General Studies

Maury High School - Norfolk, VA

September 1995 to June 1999

Skills

Microsoft office, Excel, and Spreadsheets

Additional Information

• 11+ years' experience in cashiering and customer service

• Experience in balancing cash drawer ensuring accurate completion of daily cash report;

• Expert in typing and keyboarding, and basic computer skills

• Able to quickly learn and follow procedures regarding sales transactions, cash handling, business office procedures, etc.

•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

•Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.



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