Collections Specialist
Resume:
REBECCA ERWIN
PORTER, TX *****
*******@*****.***
Mission Statement:
I am searching for a position that will allow me to utilize the skills that I have learned over the years in assisting the company that I work with in obtaining and reaching all goals set for myself and for the company overall. I believe that my background in collections and customer service will be a great asset to any company.
Employment History:
FMA ALLIANCE – COLLECTIONS
OCTOBER 2017 TO FEB 2018
*CONSUMER COLLECTIONS FOR USBANK CARD
*MEDICAL COLLECTIONS
Alorica – CUSTOMER SERVICE REPRESENTATIVE
August 2016 to May 2017
*Data Entry
*Dealing with Pharmacies to verify prescriptions were correct
*Dealing with insurance companies, verifying coverage and extensions
ABM INDUSTIES – CASH APPLICATIONS
May 2016 to August 2016
*Run EDI Program from bank
*Cash Applications
*Created credit and debit memos
*Resolved disputes
FAROUK SYSTEMS – CONTRACT COLLECTIONS SPECIALIST
June 2015 to May 2016
*Handled High Volume Customers Bringing A/R down over 60%
*Resolved disputes
*Cash research and application
*Created credit and debit memos
*Able to lower the DSO by 60% in 60 days
ROYAL PURPLE – CONTRACT DISPUTE RESOLUTION
August 2014 to November 2014
*Handled major account disputes
*Reviewed short pays and contacted customers
*Created credit and debit memos
*Verified cash application were done correctly
SERVISAIR – CONTRACT COLLECTION SPECIALIST
Sept 2012 to August 2014
*Collections calls on multi million dollar bank
*Able to lower the DSO by 80% in less than 90 days
*Created credit and debit memos
*Verified cash application
DHL EXPRESS – COLLECTION SPECIALIST
Feb 2007 to Sept 2012
*Work with multi-million dollar accounts to ensure timely payment
*Bank varies from $4 to $14 million dollars, depending upon portfolio
*400-800 customer accounts worked per month
*Prepare revenue aging for customer maintenance
*Obtain payments via credit card or check by phone
*DSO reduction by 90% within 6 months
*Resolve customer disputes
*Correct billing and rating errors
*Daily networking of sales, billing and resolution team to clear
obstacles that prevent customers from paying
ALLIED WASTE – MAJOR ACCOUNTS COLLECTOR
Dec 2005 – Feb 2007
*Collections of major accounts, based on 60 day terms
*Handled stop of service for non-payment of customers
*Prepared credit and debit credits memos
*Prepared and revised invoices
Software Skills:
Credentials, SAP, Microsoft Excel and Word, AS400, IBBR, 10-Key, JD Edwards, Rumba, Navision, Great Plains, Citrix, CMS and RMS robot reports.
Education:
Calallen High School, Corpus Christi, TX
REFERENCES
Norma Smith – Collections Manager with Farouk Systems
880 E Richey Road, Houston, TX 77073
281-***-**** – ******@******.***
Claudette Clendennen – Former Credit Manager with DHL Express
16416 Northchase Dr. Houston, TX 77060
281-***-**** – ********@****.***
Anthony Broussard – Credit and Collections Manager with Bureau Vista
Contact this candidate