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Collections Specialist

Location:
Porter, TX
Posted:
October 05, 2018

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Resume:

REBECCA ERWIN

PORTER, TX *****

936-***-****

ac7aoz@r.postjobfree.com

Mission Statement:

I am searching for a position that will allow me to utilize the skills that I have learned over the years in assisting the company that I work with in obtaining and reaching all goals set for myself and for the company overall. I believe that my background in collections and customer service will be a great asset to any company.

Employment History:

FMA ALLIANCE – COLLECTIONS

OCTOBER 2017 TO FEB 2018

*CONSUMER COLLECTIONS FOR USBANK CARD

*MEDICAL COLLECTIONS

Alorica – CUSTOMER SERVICE REPRESENTATIVE

August 2016 to May 2017

*Data Entry

*Dealing with Pharmacies to verify prescriptions were correct

*Dealing with insurance companies, verifying coverage and extensions

ABM INDUSTIES – CASH APPLICATIONS

May 2016 to August 2016

*Run EDI Program from bank

*Cash Applications

*Created credit and debit memos

*Resolved disputes

FAROUK SYSTEMS – CONTRACT COLLECTIONS SPECIALIST

June 2015 to May 2016

*Handled High Volume Customers Bringing A/R down over 60%

*Resolved disputes

*Cash research and application

*Created credit and debit memos

*Able to lower the DSO by 60% in 60 days

ROYAL PURPLE – CONTRACT DISPUTE RESOLUTION

August 2014 to November 2014

*Handled major account disputes

*Reviewed short pays and contacted customers

*Created credit and debit memos

*Verified cash application were done correctly

SERVISAIR – CONTRACT COLLECTION SPECIALIST

Sept 2012 to August 2014

*Collections calls on multi million dollar bank

*Able to lower the DSO by 80% in less than 90 days

*Created credit and debit memos

*Verified cash application

DHL EXPRESS – COLLECTION SPECIALIST

Feb 2007 to Sept 2012

*Work with multi-million dollar accounts to ensure timely payment

*Bank varies from $4 to $14 million dollars, depending upon portfolio

*400-800 customer accounts worked per month

*Prepare revenue aging for customer maintenance

*Obtain payments via credit card or check by phone

*DSO reduction by 90% within 6 months

*Resolve customer disputes

*Correct billing and rating errors

*Daily networking of sales, billing and resolution team to clear

obstacles that prevent customers from paying

ALLIED WASTE – MAJOR ACCOUNTS COLLECTOR

Dec 2005 – Feb 2007

*Collections of major accounts, based on 60 day terms

*Handled stop of service for non-payment of customers

*Prepared credit and debit credits memos

*Prepared and revised invoices

Software Skills:

Credentials, SAP, Microsoft Excel and Word, AS400, IBBR, 10-Key, JD Edwards, Rumba, Navision, Great Plains, Citrix, CMS and RMS robot reports.

Education:

Calallen High School, Corpus Christi, TX

REFERENCES

Norma Smith – Collections Manager with Farouk Systems

880 E Richey Road, Houston, TX 77073

281-***-**** – ac7aoz@r.postjobfree.com

Claudette Clendennen – Former Credit Manager with DHL Express

16416 Northchase Dr. Houston, TX 77060

281-***-**** – ac7aoz@r.postjobfree.com

Anthony Broussard – Credit and Collections Manager with Bureau Vista

281-***-****



Contact this candidate