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Customer Service Supply Chain

Location:
Glendale, CA
Salary:
65,000
Posted:
October 05, 2018

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Resume:

KARYN LOVEMAN

*** **** ***** ***** *****, #***

Glendale, CA 91204

Cell 818-***-**** / email ac7aov@r.postjobfree.com

BACKGROUND

Specializing in identifying gaps to optimize daily operations, my capabilities demonstrate a hybrid of skills in Customer Service/Supply Chain operations with E2E logistics, Marketing/Event planning & Administration with Fortune 500 companies.

QUALIFICATIONS SUMMARY

Front Office management Conflict Resolution Time Management Adaptability E2E logistics Gap Analysis Training & Development Bi-monthly product testing Budgeting Order Discrepancy Process Owner SAP Salesforce MS Suite One Note Brand Management

CAREER HIGHLIGHTS

MARKETING / ADMINISTRATION

Hallmark Channel (Crown Media Holdings)

Print Design

Manage and balance annual $1M budget

Analyze & buy media

Proof ad legal language; omissions/misspells legal liability

Cross-functional meetings with Public Relations, Marketing and Sales to ensure messaging and art matched campaign objectives.

Group W Productions (CBS/Westinghouse Broadcasting Company)

Creative Services

Influence behavior of 100’s of local Radio/TV station Program & Promotion Directors to place radio promo spots in rotation during popular listening.

Write/proof 100s of on-air and print promotional materials for legal compliance & relevant messaging

End-to-end organization of annual trade show participation (BPME/NATPE)

SUPPLY CHAIN OPERATIONS / ADMINISTRATION

Coty, Inc. (Proctor & Gamble) / Wella/ OPI

North America Order Discrepancy SPOC (single point of contact)

Capability Support Analyst

Promotions Team Lead

Call Center Team Lead

Cost savings >$100,000 by declining invalid credit requests. Research & process 1000’s of CDRs (credits/debits/returns)

Resolve 100’s of client issues within 24-48 hours of initial request (meeting KPI - key performance index).

Annual cost saving > $5,000 reducing shipping fee waivers & overnight requests.

Increased sales ~35% by identifying need to increase server transmission time capacity by 50% for iPAD orders; equates to faster transmission time for every order to accommodate higher volume of order placement.

Achieved 100% go-live readiness for promotion launches from initial error rate of ~35-40%.

Annual cost savings $40,000 over 3 years by bringing in-house UPS address change protocols.

Trained team of 50 on major SAP order processing upgrade.

EDUCATION

CALIFORNIA STATE UNIVERSITY NORTHRIDGE

BACHELOR OF ART, COMMUNICATIONS



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