Glendale, CA 91204
Cell 818-***-**** / email firstname.lastname@example.org
Specializing in identifying gaps to optimize daily operations, my capabilities demonstrate a hybrid of skills in Customer Service/Supply Chain operations with E2E logistics, Marketing/Event planning & Administration with Fortune 500 companies.
Front Office management Conflict Resolution Time Management Adaptability E2E logistics Gap Analysis Training & Development Bi-monthly product testing Budgeting Order Discrepancy Process Owner SAP Salesforce MS Suite One Note Brand Management
MARKETING / ADMINISTRATION
Hallmark Channel (Crown Media Holdings)
Manage and balance annual $1M budget
Analyze & buy media
Proof ad legal language; omissions/misspells legal liability
Cross-functional meetings with Public Relations, Marketing and Sales to ensure messaging and art matched campaign objectives.
Group W Productions (CBS/Westinghouse Broadcasting Company)
Influence behavior of 100’s of local Radio/TV station Program & Promotion Directors to place radio promo spots in rotation during popular listening.
Write/proof 100s of on-air and print promotional materials for legal compliance & relevant messaging
End-to-end organization of annual trade show participation (BPME/NATPE)
SUPPLY CHAIN OPERATIONS / ADMINISTRATION
Coty, Inc. (Proctor & Gamble) / Wella/ OPI
North America Order Discrepancy SPOC (single point of contact)
Capability Support Analyst
Promotions Team Lead
Call Center Team Lead
Cost savings >$100,000 by declining invalid credit requests. Research & process 1000’s of CDRs (credits/debits/returns)
Resolve 100’s of client issues within 24-48 hours of initial request (meeting KPI - key performance index).
Annual cost saving > $5,000 reducing shipping fee waivers & overnight requests.
Increased sales ~35% by identifying need to increase server transmission time capacity by 50% for iPAD orders; equates to faster transmission time for every order to accommodate higher volume of order placement.
Achieved 100% go-live readiness for promotion launches from initial error rate of ~35-40%.
Annual cost savings $40,000 over 3 years by bringing in-house UPS address change protocols.
Trained team of 50 on major SAP order processing upgrade.
CALIFORNIA STATE UNIVERSITY NORTHRIDGE
BACHELOR OF ART, COMMUNICATIONS