INFORMATION TECHNOLOGY DEPARTMENT MANAGER, PROJECT MANAGER AND ANALYST
Accomplished Information Technology Manager and professional with an extensive track record of success in Staff, Project and Vendor Management, Client Liaison, Consulting, Systems Implementation and Business Systems Analysis in a broad spectrum of industries including: Financial Services, Logistics, Distribution, Manufacturing, Brewing, Wholesale and Retail. Effectively direct multiple projects ensuring objectives are met according to strict timelines, budgets and quality requirements. Experienced with all phases of the Systems Development Life Cycle (SDLC).
IT Manager IT Project Management
Manage IT Professionals (Perm & Contract) Structured IT project management
Performance Appraisals, Hiring, Terminations Skilled team leader & player
Resource Planning Request for proposal (RFP) management
Executive Service Reporting Presentation preparation and delivery
Liaison with Internal Clients Liaison to executives, clients, users, operations
Vendor Management Change management
Contract for Professional Services (SOWs) Superior verbal & written communication
Budget Planning & Reporting Strong interpersonal skills & consensus builder
Manage & Deliver International Solutions Issue identification & resolution
Manage and Solve Regulatory/Compliance issues Risk identification / mitigation
Software conversion, implementation & support
Business and functional system requirements
Use cases, flow charts
Technical writing, SOP & SOW documentation
EDI conversion & implementation
Test planning, execution & quality assurance
Troubleshooting & root cause analysis
Continuous process improvement
XPO Logistics (Supply Chain), High Point, NC 2017 – Present
IT Platform Support Manager
Manage a staff of permanent and contract technical professionals supporting internal corporate applications. Our team provides leadership and solutions to support the expansion of the Kronos Workforce Management Suite to include domestic, Canada, Latin America, North and South Asia locations. Over 50,000 employees and contractors throughout the world dependent on our Kronos data for precise timekeeping to support their accurate pay. In addition to Kronos setup, configuration and integration, the team is responsible for supporting systems; such as: Training Manager, Integrify Forms approvals and workflows, OnBase Document Management, IDMS Badge-making, ServiceNow change-management and other Supply Chain Corporate applications. Additional responsibilities include preparing and reporting the department budget, service reporting, vendor management, vendor invoice approval and other supervisory and managerial responsibilities.
BB&T (Branch Banking & Trust), Winston-Salem, NC 2014 – 2017
IT Business Consultant, Enterprise Program & Change Office (EPCO)
Serve as a key liaison between EPCO Project Team, Application Delivery Services, Enterprise Data Office, Quality Assurance (testing), Compliance, Risk, Training, project stakeholders, business unit subject matter experts (SMEs), vendors and end-users for the purpose of eliciting and documenting requirements, identifying and mitigating issues and risks and to ensure delivered solutions meet project objectives.
Utilize communications, organizational and technical skills to proactively elicit, analyze and define requirements for high-profile strategic projects according to EPCO Governance.
Develop and maintain close working relationships with stakeholders, team members and subject matter experts (SMEs) of key functional areas to ensure system needs are addressed and maintained.
Apply structured methodologies and processes to elicit and publish SMART business and functional requirement documents (BRD/FRDs) for strategic projects according to strict timelines, ensuring project objectives are met with quality solutions.
Effectively lead cross-functional teams to solve complex business problems; including objectives, requirements, quality assurance / testing, traceability matrix, vendor statement of work (SOW) negotiation, disaster recovery and performance test planning, project communications, training and implementation planning.
Identify key performance indicators (KPIs), key risk indicators (KRIs) and service level agreements (SLAs) associated with strategic projects, lines of business and system applications.
Lead in-person and WebEx team meetings. Summarize and present agenda, project issues, objectives, requirements, decisions, and other information to facilitate discussions, obtain their support and sign-off approval.
Translate complex government regulations into business and functional requirements: Home Mortgage Disclosure Act (HMDA), Amended Mortgage Servicing Rules, and Customer Due Diligence – Beneficial Owner [Anti-Money Laundering (AML) and Bank Secrecy Act (BSA)].
Perform Business Process Reengineering (BPR) to define as-is / to-be analysis, gap analysis and resulting requirements.
Serve as ‘Ambassador’ to Enterprise Data and Technology Division associates by planning and hosting events to facilitate employee relationship, team-building and morale improvements.
MicroStrategies (Ralph Lauren), Greensboro, NC 2012 – 2013
SAP Project Manager – EDI (Contract)
Led the Ralph Lauren Supply Chain Vendor Compliance team through the planning, testing, defect and issue management process to ensure successful implementation of SAP EDI vendor integration, packing list, UCC shipping label and UPC ticketing.
Successfully implemented new Supply Chain Vendor Compliance requirements with regard to EDI850 PO, EDI856 ASN, Packing Lists and UCC Shipping Labels in conjunction with SAP testing and implementation in order to certify trading partners.
Managed communications and testing processes between the SAP Project Team, Supply Chain Compliance department, EDI Providers and Direct Vendor Trading Partners for four test cycles, cutover rehearsal and go-live cutover.
Analyzed test results to ensure accuracy and compliance, utilizing HP Quality center to document test results, defects and resolution.
Ensured UPC Ticket Providers accurately process EDI 850 POs, implemented order processes and produced appropriate retail UPC tickets according to new compliance and ticket guidelines.
Computer Sciences Corp. (CSC / Lowe’s Home Improvement), Mooresville, NC 2010 – 2012
Senior Business Analyst (Contract)
Performed Senior Business Analyst duties throughout the System Development Life Cycle (SDLC) of the Shipment Management System in support of the Lowe’s Services Platform Flexible Fulfillment Program.
Authored and obtained approval for the System Development Life Cycle (SDLC) documents including Project Charter, Business Requirements, Solution Design, Requirements Matrix, Use Cases, Flow Charts, Training & User Manuals, Quality of Service Requirements, Knowledge Base Error & Issue Resolution, Configuration and Setup Manuals, Site Readiness Checklist, Synthetic Monitoring and Disaster Recovery.
Integrated the Shipment Management System (Kewill Flagship, Pitney Bowes Group One, and FedEx Shipment Manager Server) with other enterprise systems, including Lowes.com, Sterling Commerce, Lowe’s Distribution Management System (DMS) to enable the project goal of 2 million direct-to-customer shipments annually from Lowe’s retail stores and distribution centers
Collaborated with 12 other co-dependent project teams to ensure successful systems integration to support efficient end-to-end discrete customer order processing.
Worked closely with the vendor resources to identify, define, test and deliver custom business rules to ensure efficient and effective system administration and to minimize shipping issues.
Created and executed test plans, scenarios and test cases to ensure the Shipment Management System effectively supports the diverse shipping requirements for up to 1600 fulfillment nodes and all destinations throughout the United States and U.S. Territories.
As the Subject Matter Expert, provided production support to other project teams and end users to ensure timely and effective problem resolution.
New Breed Logistics, High Point, NC (now XPO Logistics) 1998 - 2009
Team Leader / Project Manager / Sr. Business Analyst
Performed many roles including Implementation Team Leader, Senior Business Analyst, Project Manager, Tester and Trainer on a wide-variety of projects for government and retail contracts and internal corporate projects. Managed cross-functional project teams including IT, Financial, Human Resources, Payroll, Business Operations and vendor resources to ensure technology solutions achieved strategic and tactical objectives and were implemented according to published timelines.
Led $1.5M project to replace all corporate Financial, Procurement, Human Resources and Payroll applications with one ERP solution resulting in the implementation of Lawson ERP: Financial, Procurement, HR, Benefits, Payroll, Data-Warehouse, Business Intelligence and Security.
Designed dashboards, crystal reports, smart notifications and scorecards using Lawson Business Intelligence to satisfy key business metrics reporting.
Planned, managed and completed Kronos Workforce Central Timekeeper implementation, upgrades and expansion at over 50 world-wide locations.
Implemented Electronic Data Interchange (EDI), Remote Function Calls (RFCs) and other interfaces with Wal-Mart, Sears, JC Penney, Sam’s Club, Costco, Lowes, Bed, Bath & Beyond, Schenker, banking partners and other vendors and customers on behalf of clients.
Managed client relationships and system solutions including implementing and supporting the Warehouse Management (WMS), Order Management (OMS), Shipment Manifesting solutions and Service Level Agreements (SLAs) for ten government and retail clients.
APPLICATION SOFTWARE EXPERTISE
Kronos Workforce Central Suite (Versions 4 – 8.0)
Lawson S3 v8.1 ERP (Financial, Procurement, Human Resources)
Lawson Business Intelligence Suites / v9.0 Foundation
SAP Procurement, Receipts, EDI
ADP Payroll, Benefits, Personnel, ReportSmith
Infor Exceed Warehouse Management System (WMS)
BaaN ERP (Financial, Transportation, Warehouse Management, Procurement)
Kewill Flagship Shipment Manager System
FedEx Shipment Manager Server
Pitney Bowes GroupOne/Spectrum
MS Word, Excel, PowerPoint, Project, Outlook, Access, Visio, SharePoint, SnagIt, iGrafx, Loftware
WinSQL, Crystal, Toad, Lawson Query & Report Writer, ReportSmith, SQLYog,
ServiceNow, Integrify Forms Workflow & Approval
HP Application Lifecycle Management (ALM) & Quality Center
Customer Relationship Management (CRM)
Eclipsys Sunrise Clinical Manager Medical Suite
Training Manager proprietary application
Carolina Evangelical Divinity School, Greensboro, NC. 2012, 2011
Master of Divinity & Master of Arts in Theological Studies, both degrees Summa Cum Laude
Alamance Regional Medical Center. Burlington, NC. 2011
Clinical Pastoral Education Units - Chaplain Intern
Cardinal Stritch University, Milwaukee, WI
Master of Science in Business Management – (30 hours completed)
University of Wisconsin, Whitewater, WI
BBA Bachelor of Business Administration – Finance. Minors: Accounting, Computer Science