PO Box ***, Smithton, Pennsylvania 15479
email@example.com mobile phone: 724-***-****
Experienced at interviewing Subject-Matter Experts (SMEs), including engineers and IT analysts
Adept at writing user manuals, release notes, quick reference guides, training material
Good at developing hardcopy and web-delivered information for a variety of products and industries
Long experience editing and proofing materials from engineers, managers, analysts, and technical writers/editors for content, grammar, consistency, and company/client standards
Expert at ensuring that documentation is lucid
Bayer Corporation, Pittsburgh, Pennsylvania (contractor) – March 2018 to August 2018 and September 2010 to September 2016
Documentation Specialist. As member of Risk, Quality, and License Management Team, worked with technical teams in Business Solutions Group. Duties included:
Working with SMEs to produce operational concepts for data center focus teams
Providing training for special projects
Acting as North American point of contact for Business Excellence Aligned Management (BEAM) tool, managing documents in the tool to ensure quality globally
Consolidating global and regional processes through Visio diagrams and MS Word documents
Progeny Systems Corporation (PSC), Charleroi, Pennsylvania – September 2016 to March 2018
Responsibilities covered three areas of the business:
Data Manager for US Navy MK54 Production contract: Delivered Contract Data Requirement List (CDRL) documents to Government client. Task included assigning document version/tracking number, editing for spelling and format consistency, posting to PSC intranet, delivering CDRL files to client.
CM Team Member: Responsible for tracking Non-Conforming Materials Reports (NCMRs) from incoming inspection/incoming assembly to closure.
QA Team Member: Responsible for editing Assembly and Inspection Procedures from redline stage through final review and release.
Westinghouse Nuclear, Pittsburgh, Pennsylvania (contracted through Solutions 21) – March 2010 to September 2010
Technical Writing Consultant assisting in company efforts to consolidate policies and procedures from groups within Supply Chain Management. Reviewed documents for accuracy, ensuring that process flows translated into complete procedures. Worked with SMEs to clarify business requirements and gather data for documentation.
M.C. Dean, Inc., Chantilly, Virginia – March 2007 to January 2010
Senior Technical Writer for a Washington, DC-based engineering and integration firm specializing in electrical, electronic, and telecommunication systems.
Wrote and edited test plans, deployment plans, design documents, and release notes for delivery to Government entities, including Space and Naval Warfare (SPAWAR) Systems Center, US Navy, and the Department of Homeland Security (DHS).
Acted as documentation lead for the Maritime Domain Awareness (MDA) Non-Classified Enclave (NCA) Pilot program, a fast-tracked (six month), $2M, multi-team engineering effort to develop an MDA non-classified information-sharing capability for the Deputy Undersecretary of the Navy.
Sprint Nextel Communications, Inc., Reston, Virginia – September 2002 to March 2007
Senior Technical Writer.
Evaluated, planned, wrote, edited, formatted, and published content from various sources for enterprise-wide use. Worked closely with company-wide teams to migrate audiences to an intranet environment and provide a centralized source for user documentation.
Determined audience needs and best delivery methods for providing the appropriate information to individual audiences.
Represented documentation needs for audiences on core project teams. In this role, determined if and how current projects would affect content needs, and used information from these teams to create or update audience information, as needed.
Planned, created, and managed Sprint Nextel’s first online scripting tool. Worked with contacts in Customer Lifecycle to determine best use of the tool.
Employers before 2002 (details available upon request)
VeriSign, Inc., Herndon, VA
Comsearch, Reston, VA
Unisys, Reston, VA
Currently use or have used state-of-the-art documentation and implementation tools including:
Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
Bachelor of Arts in History from Principia College, Elsah, Illinois
Basic Literacy Teaching Certificate
oYWCA Westmoreland County Adult Literacy Program, Greensburg, August 2012
oThe Literacy Council of Northern Virginia, August 2007