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Business Analyst

Location:
Thornhill, ON, Canada
Posted:
October 05, 2018

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Resume:

BUSINESS ANALYST

A passionate and creative IT professional, Aurelio has over 25 years of broad project experience delivering high quality solutions in the fields of business, healthcare, government, oil & gas, and aerospace.

As a well-liked team player with impressive analytical and communication skills, Aurelio has the proven ability to lead teams to implement industry-leading system solutions.

EXPERIENCE

2017 – 2018 Business Analyst Public Services and Procurement Canada

2016 – 2017 Business Analyst Treasury Board Secretariat of Canada

2016 – 2016 Solution Architect NS Power

2015 – 2015 Business Analyst Newalta, AltaLink

2014 – 2014 Business Analyst Talisman Energy, AltaLink

2013 – 2013 Systems Architect Great West Life

2011 – 2012 Sabbatical Personal

1996 – 2011 Business Analyst First Insight

1994 – 1996 Associate Systems Engineer SHL Systemhouse

1988 – 1994 Programmer Analyst PRIOR Data Sciences

SKILLS

Certified in Business Analysis (CCBA), ITIL, ServiceNow Sys Admin, Secret Clearance.

Experienced in performing business analysis and documenting business requirements for management and technical requirements for systems developers.

Innovative problem-solver with a strong process reengineering discipline focused on standardizing and streamlining processes to increase efficiency.

Experienced in process modelling, gap analysis and identifying information flow obstacles, as well as opportunities for improvement.

Proven ability to establish and maintain positive relationships with all levels, including high-level decision makers across multiple organizations.

Experienced in communication, facilitation, and presentations.

Proven ability to effectively communicate complex concepts and designs to both technical and non-technical audiences, and to be a liason between these groups.

Experienced in Agile, Waterfall, ITIL and ITSM methodologies, as well as all phases of the software development lifecycle (SDLC).

Experienced with the integration and implementation of Commercial-Off-The-Shelf (COTS) solutions.

PROJECTS

1. Public Services and Procurement Canada, Ottawa, ON Jul. 2017 – Mar. 2018

Business Analyst (8 months)

Project Description:

As part of this assignment with the Phoenix Operations Centre, Aurelio was tasked with understanding the processes currently implemented with a goal of documenting and improving the business processes going forward. The Phoenix Operations Centre receives and assists in the resolution of pay issues related to Phoenix, the Government of Canada pay system for employees.

Responsibilities:

Analysis and documentation of the business processes, procedures, tools, applications and reference materials used by the Phoenix Operations Centre payroll personnel.

Interviewed multiple stakeholders and subject matter experts.

Led the effort to roll-out ServiceDesk Plus (a service request management system) to all the various Phoenix payroll streams as part of reengineering the process of how service requests are handled.

2. Treasury Board Secretariat of Canada, Ottawa, ON Aug. 2016 - Mar. 2017

Business Analyst (8 months)

Project Description:

During this assignment, Aurelio led the business analysis activities for two projects: Federal Infrastructure Investment Portal (FIIP) and Online Annual Review on Official Languages. FIIP involved the design and implementation of a web portal to allow federal departments to submit project proposals for new federal infrastructure funding. The Online Annual Review on Official Languages involved the automation of a manual process of gathering survey question responses from federal departments and agencies to assess their compliance with the Official Languages Act.

Responsibilities:

Performed requirements gathering, business analysis of functional requirements, data modeling, and system integration testing.

Hosted and facilitated meetings, requirements workshops, and interviewed multiple stakeholders and subject matter experts.

Developed and documented detailed statements of requirements for solution option analysis and recommendations.

Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

Evaluated existing business procedures and methods; identified and recommended solutions or improvements as well as changes to existing documentation.

Developed and documented end to end business process flows for automation, prototype potential and redesign.

Identified the required modifications to automated business processes.

Planned and developed integration procedures for components of systems such as interfaces and operational environments.

Defined and documented use cases, database content and structure, data dictionary, process flow diagrams, application subsystems, test scenarios, and user acceptance tests.

Identified and developed models for end to end business processes.

Evaluated and analyzed current business, technical and organizational problems and proposed methods to resolve them.

Evaluated and documented current business state such as existing procedures and methods, as well as identified and documented database content, fields and structure, and application subsystems.

Established and documented acceptance test criteria through discussions with client.

Defined and analyzed requirements while determining impacts on systems and providing related recommendations.

Defined system components such as interfaces and operational environments in order to meet business requirements.

Provided expert advice in defining new requirements and opportunities for applying efficient and effective solutions to improve business processes.

Interacted and reported with both clients and management on project status, issues, and results; supported senior management with strategic IT direction and planning.

3. NS Power, Halifax, NS Feb. 2016 - May 2016

Solution Architect (3 months)

Project Description:

This project involved the upgrading of hardware, software, and system components of the PI system, which collects, stores, and allows analysis for real-time device data, at 5 Emera Energy power generation plants and replication of data with head office in Halifax

Responsibilities:

Documented the Solution Design Architecture which included current state, future state, fault tolerant features, security architecture, and integration components to legacy systems.

4. AltaLink, Calgary, AB Apr. 2015 - Jun. 2015 &

Oct. 2014 - Nov. 2014

Business Analyst (5 months)

Project Description:

Aurelio led the business analysis activities for this project which involved the remediation and resolving of data quality issues associated with AltaLink`s Telecom data stored in the SAP PM system as well as consolidating Telecom data stored in various Excel spreadsheets into SAP PM.

Responsibilities:

Performed requirements gathering, interviewed multiple stakeholders and subject matter experts, documented business and functional requirements as well as analyzed the workflow associated with the process of gathering Telecom asset information and manually entering it into SAP.

Designed an improved process to standardize and automate the collection and entry of Telecom asset data into SAP. Performed detailed data analysis, investigated and resolved discrepancies with AltaLink's Telecom data in SAP PM. Researched how Telecom's SAP asset data could be integrated with the AltaLink's Emri GIS (Geographical Information System).

Developed and documented detailed statements of requirements for solution option analysis and recommendations.

Evaluated existing business procedures and methods; identified and recommended solutions or improvements as well as changes to existing documentation.

Developed and documented end to end business process flows for automation, prototype potential and redesign.

Identified the required modifications and impacts to automated business processes.

Planned and developed integration procedures for components of systems such as interfaces and operational environments.

Identified and developed models for end to end business processes.

Researched and analyzed, through extensive interviews of subject matter experts across the enterprise, how Telecom equipment data could be more efficiently and timely entered into SAP after they have been energized due to various enterprise projects.

Established and documented acceptance test criteria through discussions with client.

Evaluated and analyzed current business, technical and organizational problems and proposed methods to resolve them.

Evaluated and documented current business state such as existing procedures and methods, as well as identified and documented database content, fields and structure, and application subsystems.

Provided expert advice in defining new requirements and opportunities for applying efficient and effective solutions to improve business processes.

Interacted and reported with both clients and management on project status, issues, and results as well as hosted and facilitated meetings; supported senior management with strategic IT direction and planning with respect to this project.

Conducted system integration testing and documented functional specifications for an automated import system of spreadsheet data into SAP.

5. Newalta, Calgary, AB Jan. 2015 - Mar. 2015

Business Analyst (3 months)

Project Description:

This project involved investigating Newalta's business processes in order to recommend various customer service improvements (e.g. automated Load Confirmation Reports) that could be leveraged through improvements in technology and processes. Aurelio led the business analysis activities for this project.

Responsibilities:

Created a technical roadmap documenting current state technical systems, the future state, and the steps and phases needed to move to the future state.

Interviewed a number of diverse stakeholders and business partners in order to gather requirements, conduct a gap analysis, and analyze business processes.

Developed and documented detailed statements of requirements for solution option analysis and recommendations.

Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

Evaluated existing business procedures and methods; identified and recommended solutions or improvements as well as changes to existing documentation.

Developed and documented end to end business process flows for automation, prototype potential and redesign.

Identified the required modifications to automated business processes.

Identified and developed models for end to end business processes.

Evaluated and analyzed current business, technical and organizational problems and proposed methods to resolve them.

Defined system components such as interfaces and operational environments in order to meet business requirements.

Provided expert advice in defining new requirements and opportunities for applying efficient and effective solutions to improve business processes.

Supported and used the existing departmental methodologies.

Interacted and reported with both clients and management on project status, issues, and results as well as hosted and facilitated meetings; supported senior management with strategic IT direction and planning with respect to this project.

6. Talisman Energy, Calgary, AB Jan. 2014 - Aug. 2014

Business Analyst (8 months)

Project Description:

After repeated disappointing performances from their outsourced IT provider, this project was launched to repatriate and insource all IT services for the head office of the company in Calgary. Aurelio participated in leading the business analysis activities for this project which included documentation of processes and procedures for all IT teams as well as standing up a new Customer Support team and rolling out a ServiceNow implementation.

Responsibilities:

Gathered requirements through interviews with a number of IT Operations team leads (e.g. Network, Data Centres, Messaging, etc.) to collect, analyze, determine gaps and categorize the documentation related to a team’s processes and functionality.

Hosted and facilitated meetings, requirements workshops, and interviewed multiple stakeholders and subject matter experts.

Developed and documented detailed statements of requirements for solution option analysis and recommendations.

Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

Wrote the Operation Guidelines documents for a number of the IT Operation teams.

Evaluated existing business procedures and methods; identified and recommended solutions or improvements as well as changes to existing documentation.

Developed and documented end to end business process flows for automation, prototype potential and redesign.

Defined, documented and implemented ServiceNow processes related to Knowledge Management as well as performed the related system integration and connectivity testing.

Identified the required modifications to automated business processes.

Planned and developed integration procedures for components of systems such as interfaces and operational environments.

Identified and developed models for end to end business processes.

Evaluated and analyzed current business, technical and organizational problems and proposed methods to resolve them.

Evaluated and documented current business state such as existing procedures and methods, as well as identified and documented database content, fields and structure, and application subsystems.

Interacted and reported with both clients and management on project status, issues, and results; supported senior management with strategic IT direction and planning with respect to this project.

Led the design of the IT Operations multi-team SharePoint site, including gathering of requirements, analysis, design, implementation and maintenance.

Established and documented acceptance test criteria through discussions with client.

Defined and analyzed requirements while determining impacts on systems and providing related recommendations.

Initiated and led the research, investigation and procurement of a solution to the problem of “broken links” due to the moving of documents. This resulted in the purchase and deployment of the LinkFixer Advanced software.

Provided expert advice in defining new requirements and opportunities for applying efficient and effective solutions to improve business processes.

7. Great-West Life, Winnipeg, MB Jan. 2013 - Jun. 2013

Systems Architect (6 months)

Project Description:

During this assignment, Aurelo worked on a project to insource the Building Management System at the London, Ontario branch and the Lenel Security System at the Regina branch from private vendors to Great-West Life's Corporate IT department, in order to increase security and comply with Corporate IT standards and procedures.

Responsibilities:

Documented the System Architecture for the insourcing with respect to changes in the network equipment, infrastructure, servers, workstations, and process reengineering of the support procedures involved.

Personal Sabbatical Jul. 2011 - Dec. 2012

After over 22 years in the IT industry, Aurelio took a personal sabbatical to focus on a number of creative pursuits including:

Wrote and published a memoir titled, "From Geek to Chic".

Wrote and recorded dozens of songs.

Invented a device called, RockDreamer GuitarBarTM, that makes it easy to play the guitar and which is currently in prototype development.

8. First Insight, Portland, OR, USA May 1996 - Jun. 2011

Business Analyst (15 years, 1 month)

Project Description:

During his time with First Insight, Aurelio led a globally distributed team which designed and developed the maximEyes Electronic Health Records and Practice Management System for eyecare providers in the U.S. He was the team lead of many projects which implemented and supported key modules and integrations which included:

E-Billing and accounting module, which offered a full line-by-line transactional accounting and reporting system for an optical clinic and included integrations with many Blue Cross/Blue Shield providers in the U.S.

E-Prescribe integration, which allowed doctors to electronically prescribe within maximEyes via a web-services integration with Dr. First's e-prescribing technology, Rcopia.

ParadEyes.com Online Spectacle Ordering system, one of the first online ordering systems for spectacles and contact lenses, reengineered the process of how clinical staff ordered prescription eyeware for patients.

Certification by the U.S. Dept. of Health of the maximEyes Electronic Health Records system, which involved implementing a number of enhancements such as auditing, immunization public registries integration, and additional reporting features, as well as undergoing a rigorous testing process.

Responsibilities:

Performed requirements gathering through interviewing multiple stakeholders, subject matter experts, and end users; performed requirements analysis, prioritizing and consolidating (where requirements included infrastructure requirements such as server capacity, networking, security), as well as coordinated infrastructure recommendations to support those requirements.

Developed and documented detailed statements of requirements for solution option analysis and recommendations.

Defined and documented interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems.

Created and developed project plans, schedules, time estimates, work breakdown structures, risk and change management plans.

Directed project work, mentored staff members, and helped resolve project issues.

Monitored progress towards work objectives & deliverables and reported regularly to senior management.

Evaluated existing business procedures and methods; identified and recommended solutions or improvements as well as changes to existing documentation.

Developed and documented end to end business process flows for automation, prototype potential and redesign.

Identified the required modifications to automated business processes.

Planned and developed integration procedures for components of systems such as interfaces and operational environments.

Kept abreast of changes to technology and made recommendations to management of how to use new technology effectively.

Defined and documented use cases, database content and structure, data dictionary, process flow diagrams, test scenarios, and user acceptance tests.

Established and documented acceptance test criteria through discussions with client.

Identified and developed models for end to end business processes.

Evaluated and analyzed current business, technical and organizational problems and proposed methods to resolve them.

Evaluated and documented current business state such as existing procedures and methods, as well as identified and documented database content, fields and structure, and application subsystems.

Defined and analyzed requirements while determining impacts on systems and providing related recommendations.

Defined system components such as interfaces and operational environments in order to meet business requirements.

Frequently interacted and reported with both clients and management on project status, issues, and results as well as hosted, presented, and facilitated meetings. Supported senior management with strategic IT direction and planning.

Provided expert advice in defining new requirements and opportunities for applying efficient and effective solutions to improve business processes.

Performed data and gap analysis of business and functional requirements to determine the functional areas within maximEyes which needed to be enhanced and reported results to senior management.

Participated in application analysis, design, development, system testing, as well as knowledge transfer and training across various organizational departments.

9. SHL Systemhouse, Halifax, NS Jul. 1994 - Apr. 1996

Associate Systems Engineer (1 year, 10 months)

Project Description:

During his time with SHL, Aurelio was a developer and systems engineer for two projects: Human Resources Development Canada (HRDC) Welfare Income Supplement Program and the N.S. Dept. of Health Homecare Project. The HRDC project reengineered the process by which the program participants were assisted and supported in their efforts to work their way off of welfare. The N.S. Homecare Project reengineered the way that homecare is provided to patients by adding customization features and remote access capability.

Responsibilities:

Development and programming tasks using PowerBuilder, Visual Basic and SQL Server.

Designed and implemented significant improvements which cut hours off of the processing time of the batch processes which managed participant information and the payroll office system.

Administered and managed a distributed network of 5 locations across Canada which participated in database replication.

10. PRIOR Data Sciences, Halifax, NS Sep. 1988 - Jun. 1994

Programmer Analyst (5 years, 9 months)

Project Description:

During his time with PRIOR, Aurelio was a programmer analyst and participated in a variety of real-time programming projects which included: modifications and updates to submarine fire control systems, radar management systems for Transport Canada, and a PLC Diagnostic Tool for a major tire manufacturer.

Responsibilities:

Analyzed, designed, and assisted in the reengineering and implementation of several changes to the Fire Control System of Canada's Oberon-class of submarines.

Assisted in the creation of training plans, test plans, and test cases, and programming tasks using PowerBuilder and SQL Server.

Performed software requirements analysis, design, and assisted in the reengineering and implementation for a number of change requests (to 2167A standards) for the ADLIPS system.

Designed, implemented, and tested the modules which parsed the ladder logic of the PLCs and produced the Grafcet Database (GDB).

EDUCATION

Bachelor of Science (Honours), Computing Science 1984-1988

Minor, Mathematics

Dalhousie University, Halifax, Nova Scotia

SCHOLARSHIPS

I.P. Sharp & Associates (First in Computing Science) 1987

Dalhousie University, Halifax, Nova Scotia 1984, 1985



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