Customer Service, Sales, Administrative

Helen Parker

Business Management

Godwin, NC ****4

******.********@*****.*** – 910-***-****

Professional Skills

• Coordinate training material for members in training

• Organized meetings and schedules

• Train and design techniques to improve productivity

• Lead groups of 10 to 42 people.

Authorized to work in the US for any employer

WORK EXPERIENCE

Xerox Membership/Billing/ Contract

Blue Cross Blue Shield Tennessee – Oct 2015 – Dec 2015

• Managed member billing accounts

• Received payments through E-check, provide instructions for auto bank drafts and online payments

• Provide account information to members and resolved issues concerning account

Customer Care Embroidery Technician/Part-time

The Trophy Case - Dunn, NC - April 2008 - January 2015

• Managed embroidery functions and some designs

• Increased productivity

• Gained knowledge of Corel Arts Designs

Xerox Customer Service Rep/ Contract

Humana- Nov 2012-May 2013

CVS- Nov 2011- April 2012

• Managed member accounts and receive payments

• Assisted with client prescription drug plans

• Gained knowledge of Medicare plans and advised members of plan information

Insurance Agent

Liberty National Insurance - Durham, NC - April 2007 - April 2008

• Received award for Top Sales and Most Policies

• Broke three records the branch held

• Attended annual conference and sit with panel of 10 top Sales Agents to communicate sales

Strategy

Training Coordinator/Operations Tech 3

Tyco Electronics - Fuquay-Varina, NC - August 1999 - March 2006

• Trained employees on new product line

• Trained employees on area specifics and safety in department

• Design packaging technique for new product line to increase productivity

• Employee log /Enter data into system to obtain access to files productively

EDUCATION

Bachelor of Science Degree

120- Credit Hours/ 3.33 GPA in Business/Management

University of Phoenix - Raleigh, NC

2010 - 2015

Credit Hours - 8 / GPA 3.50 in Business Management

Motte College - Cary, NC

2007 - 2007

Credit Hours -32 / 3.50 GPA in Business Management

Colorado Tech University Online - Colorado Springs, CO

2005 - 2006

Diploma

Midway High School - Dunn, NC

1974 - 1978

Salar

min – 000 max

Skills

Word, PowerPoint, Scheduling, Leadership, Organized, Professional Communication and Conversation

Spanish certificate. 52 hours of Insurance Certification, over 30 years of Manufacturing, Inventory, and Assistant Supervisor.

Warehouse skills along with Coordinator and Call Center experience. Experience in Bookkeeping, Data Entry, and Timesheets. Front Desk Switchboard operation

Volunteer work: Assist in community projects, Associate Minister, Finance Secretary and Leader in church

Committees. Hobbies include Singing, Volunteering in the Community, Teaching Training, Wedding Planner

ADDITIONAL INFORMATION

My desire is to show my skills and grow with the organization. I want to excel within the company while

increasing business productivity, succeed in reaching organizational goals, and increasing revenue and profit.

Contact this candidate