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Customer Service Accounting Assistant

Gainesville, GA, 30506
October 05, 2018

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April Sheridan

Accounting Assistant

Gainesville, GA 30506


Professional accounting assistant capable of carrying out a wide variety of accounting tasks responsible and accurately.

Key competencies and skills include. Ten years experience as an accounting assistant; flexible and quickly adapting to

existing accounting, pertaining to everyday operations, yet disciplined and detailed oriiented. Conscientiousness when

serving customers - Latitude/creativity in solving problems. Pleasant and presentable appearance, phone demeanor, and

strong customer-oriented communication skills. Microsoft Office tools proficient + experience with relevant

technology/software, strong math inclination. Balanced entries, organized documents, debits & credit memos & payroll

adjustments. Prepare supporting documentation for auditing as needed. Work Experience

Child Care / House Sitter

Self Employed - Gainesville, GA

May 2008 to Present

In home babysitting for grandson and house sitting for different \families watering plants and feeding animals and other requests.

Collections Representative

Fidelity Financial Services - Cumming, GA

November 2017 to December 2017

Negotiated to collect balance in full. Used skip tracing resources to locate debtors and update information in the system. Resolved challenging situations in a friendly yet firm manner. Generated and mailed updated statements. Counseled debtors on their payment options and arranged payment agreements.

Team Leader

Hardees - Cumming, GA

January 2016 to September 2017

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Handled both opening and closing procedures. Travel to help assist other locations when needed. Established open and professional relationships with other team members which helped resolve issues and quickly. Shared best practice for sales and customer service with other team members to help improve the store's efficiency. Greeted customers in a timely fashion while determining their needs. Routinely answered customer questions regarding product and pricing. Places and scheduled special orders for customers.

Home Care Aide

Self Employed - Dahlonega, GA

April 2015 to October 2015

Supervised daily activities and provided assistance when needed. Transported individual to medical appointments and other errands. Assisted disabled client in an way necessary to facilitate independence and well-being.,

Administrative Assistant

Buyers Protection Group - Alpharetta, GA

March 2005 to January 2015

Accounting Assistant

Accounts Receivables - Alpharetta, GA

March 2005 to January 2015

Maintained posting of daily revenue, billing and collection accurately. Contacted customers to discuss of billing and reimbursement of process to ensure account resolution, collections procedures for payment. Successfully established

effective system for record retention by database for daily correspondence, tracking, posting of credit card, check

payment files. debit and credit memos, write offs, adjustments, payroll adjustments, as well as assisted with the call

center for customer service as needed.


Air Academy High - Colorado Springs, CO



Quick Books, People Soft, MAS 500, Microsoft, Excel, 10 Touch, DATABASE Additional Information

Interpersonal skills: works well with others, sensitive, as well as in management database. supportive, motivates others, shares credit,

counsels, cooperates, delegates effectively, Coordinated all office parties, & lunch meetings. represents others, understands feelings,

self-confident, accepts responsibility.

Contact this candidate