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Test Cases Customer Service

Location:
United States
Salary:
80,000
Posted:
October 05, 2018

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Resume:

Bhagya Lakshmi. Viza Mobile: 262-***-**** Email: ac7alu@r.postjobfree.com

6+ years of experience in Software Testing/Quality Assurance with extensive knowledge on CSV processes and experience in leading QA activities. Possess good communication skill, analytical ability and presentation skills.

Experience Summary

Worked in Infomerica Inc Pvt. Ltd. as QA lead from July’ 2017 to June’ 2018

Worked in Cognizant as Associate from July’ 2016 to June’2017

Worked as Software Engineer in Birlasoft from Nov ’2013 to June’ 2016.

Worked as a Senior Test Engineer in REDPOT InfoTech Private Ltd. from

Nov’ 2011 to Nov’2013.

Academics

Master of Computer Applications from Nagarjuna University with 78%.

ISTQB Certified Tester(CTFL)

Professional Summary:

Experience in leading testing deliverables. Experience in test planning/scheduling, authoring & executing test scripts

Extensive experience in managing testing deliverables as per CSV guidelines for Healthcare devices and applications in Services & Quality (post market) domains.

Profound Knowledge on testing tools ALM, Quality Center, Rally, JIRA & Zephyr.

Experience in testing activities estimation and planning for projects executed using Agile methodology.

Experience in test automation using PACE framework (Selenium webdriver).

Experience in data driven framework using Cucumber & Gherkins.

Proficiency in developing test scenarios based on User & System requirements.

Experience in Bug tracking and reporting using defect management tools

Good knowledge in SQL

Key Skills

CRM Application : Siebel 8.1 - LCS

Operating Systems : Windows XP and Windows 7.

Scripting Languages : Core Java, HTML, JavaScript

Database : Oracle, MySQL

Testing tools : ALM, Quality Center, JIRA, Rally, Selenium

Test Automation tools : PACE Framework(Selenium webdriver), Cucumber,

Gherkins

Manual Testing Areas : Black box testing, Integration testing, System testing,

User Acceptance testing

Project Profile:

Project # 1 : Study Management Suite(CGM & ECG Analysis)

Continuous Glucose Monitoring offers a more complete view of the daily measures of glucose levels and variability than the traditional measures of glucose control by self-monitored blood glucose (SMBG) and HbA1c, promoting enhanced patient safety and clinical outcomes. .A tiny glucose-sensing device (Dexcom G5 &G4) just under the skin continuously measures glucose levels.

A clinical study involves research using human volunteers (also called participants) Researchers gather information and group volunteers according to broad characteristics to assess the effect of glycemic variability, as measured by the coefficient of variation of CGM glucose. SMS Application is management of Diabetes and ECG Analysis. This helps to create studies (sometimes called observational studies) to observe people in normal settings.

SMS application simulates DExcom Devices to assess the effect of other glycemic parameters measured by CGM (mean glucose, % time 70-180 mg/dL, % time below 54 mg/dL, % time below 70 mg/dL, % time above 180 mg/dL, % time above 250 mg/dL, mean amplitude of glucose excursions.

Organization : Informerica

Client : IQVIA(formerly Quintiles)

Duration : July’ 2017 to June’ 2018

Environment : .Net 4.7

Database : PL/SQL Developer, Oracle 11g

Team Size : 15

Tools : ALM 11.0

Roles and Responsibilities:

Collaborate with business analysts and architects/development teams in designing the test strategy and test plan complying with CSV guidelines.

Responsible for driving testing deliverables, resource planning and mentoring.

Track and present testing metrics for the projects to key stakeholders

Developed test cases using data driven framework cucumber and Gherkins.

Review test scenarios, test cases and drive defect/bug review meetings.

Collaborate with other work stream leads to coordinate on testing dependencies.

Project # 2 : CSI OPEN UI UPGRADE RELEASE

The CSI Siebel application platform is an established, validated, shared environment used by Diabetes franchises across North America, EMEA and Latin America. It is a global complaint handling system, implemented in various countries and currently supporting approximately 1000 users, with the components: Life Scan, Animas Customer Service and Complaint handling system.

Organization : CTS

Client : Johnson & Johnson

Duration : June’ 2016 to July’ 2017

Environment : Siebel OpenUI

Database : SQL Developer, Oracle 11g

Team Size : 20

Tools : ALM, Jira, Zephyr

Roles and Responsibilities:

Partner with QA manager and BA’s in designing the test strategy and test plan complying with CSV guidelines.

Analyzing and understanding the business requirement, specifications provided by the product owner/BA for the project.

Develop test scenarios and author test cases for the complex reporting module.

Review test scenarios and test cases developed for other modules.

Collaborate with other work stream leads to coordinate on Testing dependencies.

Project # 3 : GE Healthcare Siebel CRM Americas 8.1

GEHC provides transformational medical technologies and services that are shaping a new age of patient care. GE Healthcare has its Americas implementation of its business via Siebel CRM which maintains service of the medical equipment.

This is a CRM Platform development / implementation project in Siebel, for GEHC Americas region business (including US, Canada and Latin America), covering the business areas of HealthCare Systems, Devices and Surgery.

Organization : Birlasoft

Client : GE Healthcare

Duration : Feb’ 2015 to Jan’ 2016

Environment : Siebel Medical/Tools 8.0.0.10 Windows 7/XP

Database : SQL Developer, Oracle 9i/10g

Team Size : 30

Tools : ALM, Rally

Roles and Responsibilities:

Analyzing and understanding the Business Requirement, specifications provided by the product owner/BA for the project.

Developing test scenarios and authoring test cases to validate requirements as per user stories acceptance criteria and CSV guidelines

Executing test cases, generating bug report and reporting details to development team and functional stakeholders

Involved in Integration testing between Siebel, GPM(Oracle PIM), MWS(Dassault Enovia) and other integrated systems.

Supported validation manager in authoring test summary reports based on the formal execution during validation phase.

Involved in Sprint/Release Planning, Attending weekly/daily project checkpoint

meetings and addressing issues related to test activities.

Project #4: Post Market Quality Management

Post Market Quality Management (PQM) is a product complaint handling system. PQM is a custom application built using Rules Process Commander software product from Pega Inc.

The current system will be used for managing the complaints and Adverse Event Reporting modules and will interface with GEHC service systems (inbound interface) and Business Intelligence (BI) for reporting (outbound interface).

The intended use of PQM application is to document the life cycle reporting and tracking of a customer complaint from the receipt of a complaint by any GEHC employee, the review of unplanned service requests from the native service request systems, the designation to a complaint, the evaluation, investigation and disposition of complaints, and the regulatory reporting for reportable complaints.

Organization : Birlasoft

Client : GE Healthcare

Duration : Nov’ 2013 to Jan’ 2015

Environment : PEGA BPM, Oracle 11i

Team Size : 45

Tools : HP Quality Center, Rally

Roles and Responsibilities:

Analyzing and understanding the Business Requirement, specifications provided by the Product Owner/BA for the project.

Developing test scenarios and authoring test cases to validate requirements as per user stories acceptance criteria.

Executing test cases, generating bug report and reporting details to development team and functional stakeholders

Implement tests, execute and log the tests, evaluate the results and document the

deviations as per CSV guidelines.

Involved in Internal (Peer) review of Test Cases comparing with requirements.

Involved in Sprint/Release Planning, Attending weekly/daily project checkpoint

meetings and addressing issues related to test activities.

Project # 5: REDPOT M-CRM (Nov’ 2011 – Oct’ 2013)

Description:

REDPOT Customer relationship management (CRM) is a tool developed by Redpot for managing a company’s interactions with Customers, clients, and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally Sales Activities, but also those for Marketing, Customer Service and Technical support.

Intelligent reports allows companies getting insights into Product to Product Sales & Revenue Comparison, Customer to Consuming Patterns, Consumer Opinions, Sales Team Performance and clubbed with integrated 360 communications from Stake Holders, Customers and Vendors.

Organization : Redpot

Client : appnomic Systems Pvt. Ltd. Bangalore.

Technologies : C#, PHP, Ajax, Java Script, ZINGCHARTS (for graphs)

Team Size : 12

Database : MySQL

Tools : Dreamweaver CS5

Roles and Responsibilities:

Led testing responsibilities for two releases of the application.

Supported project manager in test planning including the schedules management & resource planning.

Involved in requirement analysis sessions with Clients for enhancement requests.

Participated in reviews of test cases preparation and

Authored and executed test cases for System, Functional and Regression Testing

Authored & updated test scripts as per the functional and user specifications.

Collaborated with developers on defect closure.

Personal Profile:

Name : V. Bhagya Lakshmi

Marital Status : Married

Passport : G8166916



Contact this candidate