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Customer Service Front Desk

Bridgeport, CT
October 05, 2018

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Rashaya Ellis

**B Stone Ridge Road

Bridgeport, CT 06606


OBJECTIVE Looking to obtain a position to further expand my knowledge and career training

in the healthcare field along with my growing experience with the geriatric

community. Very dependable, hard-working and loyal employee that brings spirit

and happiness to my patients as well as my coworkers and employers.


Westport EMS

Westport, CT

Emergency Medical Technician 2018

Program consisted of Basic Emergency training, CPR certified, ability to use AED, trained in first response, medical and trauma assessment, ability to use basic medical equipment, pediatric and geriatric procedures, splinting of joints and bones, wound management

Training Direct

Bridgeport, CT

Certified Phlebotomy Technician 2016

Program consisted of Basic Phlebotomy training, communication and documentation, ethics, legal and regulatory issues, infection control, medical terminology anatomy and physiology, venipuncture and capillary procedures specimen handling, point of care testing, safety and first aid arterial IV special collections, pediatric and geriatric procedures, collection of body fluids and drug and forensic testing

Red Cross

Bridgeport, CT

Certified Nurse’s Aide 2014

Program consisted of Basic Nursing training, ability to transfer patients, bed baths, changing sheets with patients in bed, caring for hair and nails, mouth care, showering, perineal care, medication reminders


Independent Contractor 2018-

Health and Wellness screenings


Provided Biometric screenings to participants of the screenings, performed finger-sticks, tested cholesterol, knowledge of Cholestech LDX machine, manually calculated blood pressure, calculated BMI, measured height and weight, experience with Stadiometer

Nova Health

NewHaven, CT

Patient Care Assistant 2018-

Assist patient with ADLS, housework, laundry, meal preparation, feeding, bathroom aid, transferring, dusting, communication with family and staff, medication reminders, companionship.

Express Employment Professionals(R&W)



Assist with recruiting efforts, maintained incoming applications,I-9, W-4, etc files, input applicant/employee information, create a positive first impression for all in-person, telephone, and electronic inquiries, proficient in Outlook, Word, Excel, and PowerPoint, assisted with sale efforts as-needed, knowledge of Q4 operating system,Types 50+WPM, handled 6 phone lines, logged messages, transfer calls to staff, schedule applicants for interview, as well as confirmation emails.

Jewish Senior Services

Fairfield, CT

Certified Nurse’s Aide 5/2015 -11/17

Monitored and assessed patient vital signs, assisted with all personal grooming, transfers from bed to wheel chair, encouraged patients to meet goals in care plan, assisted RNs and LPNs, collect and record patient data, Hoyer lift experience, cared and emptied ostomy bags, worked with Dementia and Alzheimer’s patients.

Private duty


Private care aide 3/2015 - 5/15

Cared and supervised non-verbal child with autism, maintained ADLS, addressed behavioral skills, assisted with learning activities, interacted within the community on outings.

Planet Fitness

Trumbull, CT

Front Desk/Sales Associate 9/2013 - 1/2015

Assisted members with opening and closing memberships, billing issues, cancellations, answered phone inquiries, provided excellent customer service and maintained a sanitary front desk.

Panera Bread

Fairfield, CT

Cashier/Customer Service 10/2012 - 9/2013

Handled all monetary transactions, took orders, answered phone and provided excellent customer service and maintained cleanliness of station.


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