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Customer Service Manager

Auburn, AL
October 05, 2018

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Angi Shirley

Auburn, AL *****


Work Experience

Marketing Merchandiser

Independent Contactor - Auburn, AL

June 2018 to Present

Brand Ambassador responsible for marketing and promotions of national brands to consumers. Perform cycled resets in grocery retailer according to POG. Online reporting via internet using personal Android device.

Beauty Consultant

Beauty Emporium & Salon - Austin, TX

June 2010 to August 2011

Opening and closing of hair salon. Operate POS System to include inventory, retail sales, collecting payment, making nightly bank deposits, and scheduling client appointments. Maintain stock, organize displays, prepare salon for opening, and closing to include cleaning. Guest Services Manager

House of Dunn's Bed &Breakfast - Troy, AL

August 1996 to August 2000

As Guest Services Associate Manager of a six room, nine bed, full service bed & breakfast, I effectively managed the daily operations of the inn. My experience includes reservations, travel accomodations and event coordination for guests, purchasing and preparation of on-site breakfast and beverages, cleaning and preparing guest suites, laundry, and hosting monthly banquet lunches for the Troy University football coaching staff.

Bartender/Bar Manager

The Pub - Troy, AL

March 1993 to June 1996

Responsible for all services related to the daily operation of a local tavern including: open business, stock coolers and well, change Co2 tanks, receive deliveries, maintain purchase orders, and set up for beverage service. Provided exceptional service to regular returning guests and planned weekly events geared toward generating new customers and increasing alcohol sales. Experienced bar tending skills. Performed all closing procedures including: clearing tables, washing & sanitizing glasses, balancing cash drawer, preparing bank deposit nightly, and securing the business. Assistant to Executive Director

East Central Mental Health

December 1986 to March 1993

Performed all administrative duties assigned to the office of the executive director of a community mental health facility. Proficient in use of all office equipment, PBX system, desktop computer and Microsoft software. Exceptional written and verbal communication skills and ability to interact with a wide variety of people. Dictation and transcribing of meeting minutes. Superior coordinating, organizing, scheduling, and time management training and skills. Supervision of clerical staff. Education

Undergraduate Studies in Psychology

Troy University - Troy, AL

August 1982 to December 1983


Jefferson Davis High School - Montgomery, AL



PBX, Sales, Cash Handling, POINT OF SALE, Microsoft, Supervising, Customer Service, Office Management


Food Safety

June 2018 to June 2021

Additional Information


Microsoft, Social Media, Verbal and Written Communication, PBX, Office Administration, Supervision

(10+ years); Makeup and Facials, Skin and Hair Care (1 year); Marketing, Customer Relations, Sales, Food Safety Certification (10+ years); Bartending (3 years); Cash Handling, Sales, Customer Service, POS (10+ years); Bed & Breakfast/Hospitality (4 years)

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