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Manager Training

Wylie, TX
October 05, 2018

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Debra Mock 309-***-****


High performing learning and development analyst, trainer, and instructional designer with consistent history of creative, efficient, successful, and cost-effective learning and development solutions, resulting in an engaged and high performing workforce.


Learning needs analysis • task analysis • skill profiling • subject matter interviews and knowledge capture documentation

• curriculum and content design • performance-based content development • learning solution cost comparisons, vendor research, and negotiations • vendor management • learning offering scheduling • facilitation and training of technical, business, personal, and leadership skills • Onboarding/Orientation • Covey Trainer • Vital Smarts Trainer • Innovation Trainer • leadership development program design, development, and delivery • mentoring and coaching • learning metrics: data collection, analysis and synthesis, dashboards • ADDIE • SAM • ADKAR • builds rapport quickly • team- building • communication • time management • Agile story creation and acceptance criteria, Scrum meetings, showcases, retrospectives • Agile Kanbans and traditional Sprints • VersionOne • ITIL • Microsoft Office • Link • Skype • SharePoint • FileNet • SABA, ThinQ, and Cornerstone learning management systems • learning content management systems • learning budget forecasting and administration •.organizational change management • organizational development • Excellence in Operations Management


State Farm Corporate • Bloomington, Illinois and Richardson, Texas October, 1995 to April, 2018. Titles changed frequently to align with industry standards and promotion opportunities.

• IT Analyst – Learning Solutions, 2014 – 2018: Responsible for coordination and facilitation of New IT Employee Onboarding and Orientation for Richardson, Texas IT employees. IT Learning consultant for 6,500 IT associates. Steward for professional IT designations and degrees and hundreds of learning solutions on many IT topics such as waterfall/agile project management, hardware, software, security, industry standards and quality programs, programming/developer training, change management, and IT leadership development to support technology services for the Financial Shared Services, Claims, and Agency technologies. Lead curriculum, course, and instructional designer for IT related content, project management content, and confidential workforce strategy efforts. Collaborated closely with subject matter experts, Legal Department, and Learning & Development departments for new proprietary content development. Responsible for cataloging and maintenance of the IT Learning Solutions in the learning management system. Researched off-the-shelf learning solutions for IT topics, conducted requests for proposals, led vendor discussions and negotiations, and collaborated with Purchasing to define contractual terms, defined work orders, and invoice reconciliation for learning services. Served as an Agile Learning Product Owner and Product Manager – IT Learning Solutions when the enterprise IT departments elected to go “all Agile” for their project methodology which included training plans, IT learning budget forecast and administration, implementation, and scheduling for five enterprise department workforces, offering training for traditional Sprints or Kanban teams; an impact to 10,000+ analysts. Coordinated/scheduled training in 31 classrooms in four geographic locations across the enterprise. Leveraged and supported SABA, ThinQ, and Cornerstone LMS systems. Continuous research and experimenter of new and trending adult learning techniques and learning mediums. Volunteer for IT Recruiting, STEM and Tech Titan events. Advisor for Diversity & Inclusive employee resource groups, Young Business Professionals, and Women in Technology groups.

• Business Analyst – Organizational Development Analyst - Systems Department Learning Team, 2004 – 2014: Supported the learning services for 7,000 - 9,500 IT associates and their leadership teams: Performed as a lead learning consultant for the Systems (IT) department. This included, but was not limited to needs and task analysis with IT subject matter experts to design, develop, and deliver proprietary content and curriculums. Debra Mock

201 Cedar Ridge Street, Wylie, Texas 75098

P: 309-***-**** E:

Debra Mock 309-***-****

Budget forecasting, administration, and reconciliation for IT Learning. Researched, negotiated cost and terms, and purchased training solutions for the IT department with respect to hardware, software, programmer/developer, test, database administration, data warehouse and storage, quality improvement, ITIL and HP Service Desk, IT project management, and IT leadership learning needs; partnered closely with the Purchasing and Legal Departments. Executed learning content evaluations, feedback reviews, and maintenance of proprietary content. Coordinated scheduling of synchronous learning events (virtual and face-to-face) which involved classroom or virtual technology scheduling, technical requirements for workstation readiness for the learning events, Learning Management System activation for the events to engage the automated enrollment systems, assuring the order or fabrication of learning materials, post class evaluations, transcript credit and no show communications alerting the learner and manager of the fiscal impact to the organization by not attending learning events. Designed, developed, and annually facilitated Leadership Development programs for 350 high potential IT analysts and 100 first-line, 50 second-line, and 25 executive IT leaders. Trained and facilitated Franklin Covey and Vital Smarts content to the leadership development programs. Certified and practiced the PROSCI® ADKAR® model for the Systems (IT) department major initiatives. Designer, developer, and trainer of business and technical acumen programs for first- and second-line leadership, collaborating and working with IT Executives to align topics to strategic goals. Frequently sought after for speech writing and presentation creation for IT Executives. Skill profiling for training plans. Knowledge capture document stewardship and cybrarian. Facilitator for large planning meetings, work breakdown structures, teambuilding, and problem-solving. Coordinated IT and leadership mentoring programs. Served as an advisor for Diversity and Inclusiveness, Young Business Professionals, and Toastmasters.

• Learning & Development Business Analyst, 2002 -2004: Enterprise Learning and Development Department: vendor management lead for web-based education solutions, automated surveys, and non-traditional learning mediums. Primary role was to introduce the benefits and return on investment of incorporating web-based education at an enterprise level and manage the vendor relationships for third-party vendor learning providers.

• Organizational Development Analyst - Systems Education, 1999-2001: Maintenance of proprietary IT training content, IT Field Learning Catalog stewardship, implemented Learning Management System, catalogued all IT learning solutions, implemented proprietary web-based education, supported IT learning solutions for mainframe hardware, software development, DB2, Cobol, PL1, Visual Basic, ITIL, HTML, call center and telephony technologies, continuous quality, and project management topics.

• Learning Coordinator - Human Resources Associate Service Center, 1998-1999: Developed and delivered call center training for the newly consolidated Human Resources department of 300 employees. Facilitated new employee orientation and ongoing leadership development learning solutions.

• Learning Specialist – Agency & Human Resources Education and Development, 1996-1998: Coordinated quarterly learning catalog, scheduled instructors, and classrooms, coordinated New Employee Orientation, Look at Leadership, Supervisory Development School, and Executive Retreats.

• Word Processing Operator and Trainer, 1995: Trained transcription, medical terminology, and anatomy, transcribed claims missives, created textbooks from concept and design stages for learning teams. Additional: Would travel for State Farm and represent them at learning themed conferences and consortiums. Practical skills guest speaker for community events and area non-profit organizations. PREVIOUS TO STATE FARM WORK HISTORY

• 5 years as a Patient Services Coordinator at Clearwater Community Hospital, Clearwater, Florida.

• 3 years as a Buyers Assistant and Inventory Control Specialist at Joel n’ Jerrys Corporate, Largo, Florida.

• 2 years as a Site and Office Manager for the Madison Avenue Bar & Grille Comedy Club, Peoria, Illinois.

• 4 years as an Office Administrator for New Horizons, Peoria, Illinois

• 4 years as a Children’s Librarian, Pekin Public Library, Pekin, Illinois

• 3 years as an Assistant Manager, SoFro Fabrics, Peoria, Illinois RELEVANT CONTINUING EDUCATION DESIGNATIONS & TRAINING

• 04/2012 Heartland Community College: Leadership Program for Community Leaders

• 2/22/12 Execution (Aslan Group)

• 1/3/2012 Everything DISC – Management, Strategic Development Institute

• 7/5/2011 Project Management Flight School

Debra Mock 309-***-****


• 8/8/2011 Total Vendor Management

• 3/31/2009 – Franklin Covey Trainer - Leading at the Speed of Trust

• 9/30/2009 – Franklin Covey Trainer - Seven Habits of Highly Effective People

• 6/24/2010 Vital Smarts Trainer – The Influencer

• 12/15/2008 Franklin Covey – Focus for Outlook

• 6/2008 Criterion Reference Test Development –Schrock & Coscarelli

• 3/12/2008 PROSCI Change Management Certificate

• 10/29/2010 Certified Innovation Trainer for Accelerated Innovation and Creativity Training

• 12/18/2007 Trainer: Go Put Your Strengths to Work

• 5/17/2007 Critical Thinking Strategies for Decision Making

• 9/20/2007 Certified Instructional Technologist, Center for Effective Performance

• 3/22/2007 Kepner Tregoe Problem Solving & Decision Making

• 9/29/2006 CEP – Certified Instructional Technologist

• 3/1/2006 The Consultative Approach, Advanced Consulting, Inc.

• 7/2004 Performance Improvement Principles and Practices

• 1/8/2004 Adult Learning & Instructional Strategies

• 5/1/2003 Vital Smarts – Crucial Conversations

• 9/16/1999 Darryl L Sink – Instructional Developer

• 12/15/1997 Myers Briggs Type Indicator – Introduction to Type

• 12/5/1997 Training for Trainers


Mr. Rich Biesterfeld,

Retired State Farm Learning Manager, Photographer, Relationship: My IT Learning Manager for 7 years, State Farm Corporate - Enterprise Technology Department 309-***-****,, 10559 E Corbin Avenue, Mesa, AZ 85212 Mrs. Laura Charron

IT Analyst – Learning Solutions, State Farm Corporate, Enterprise Technology Department Relationship: Teammate, virtual partner, and close friend for 23 years 217-***-****,, 6 Meadow Lane, Lincoln, IL 62656 Mr. Rich Evans

IT Analyst, State Farm Corporate – Enterprise Technology Department Relationship: Project partner, Technology Subject Matter Expert, teammate, and a personal friend.for 5 years 309-***-****,, 8412 Bonanza, Aubrey, TX 76227 Ms. Joni Stewart

Retired IT Learning Analyst, State Farm Corporate - Enterprise Technology Department Relationship: Former teammate, virtual team partner, and close friend for 8 years 309-***-****,, 1446 E Kenwood, Mesa, AZ 85203 Debra Mock

201 Cedar Ridge Street, Wylie, Texas 75098

P: 309-***-**** E:

Contact this candidate