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Customer Service

Location:
Fitchburg, WI, 53713
Salary:
16/hr
Posted:
October 05, 2018

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Resume:

Zaina Rai Beyler-Mott Cell phone: 608-***-**** Email: ac7ajp@r.postjobfree.com

Professional Background

I’m a strong willed individual that is dedicated to my work. I have exemplary communication and phone skills with the ability to relate to a diverse environment. I monitor and asses the performance of myself and others within the workplace. I demonstrate the ability to multi-task and prioritize to make sure my work is complete in a timely manner.

Professional Experience

DXC Technology / Pharmacy / Senior Care Representative 2/2018 – Current

Take incoming calls from pharmacists/providers to assist in processing claims, covered or non-covered medications, or assisting with our prior authorization process for medications that require one.

Fax out prior authorization forms to doctor’s offices as requested.

Take incoming calls from members requesting information on Forward health’s Senior Care program, sending out applications and assisting them in filling it out if needed.

DXC Technology / Insurance Representative 11/2017 – 2/2018

Provide expertise on insurance and healthcare via phone.

Respond to member inquiries in a timely manner.

Assist with insurance policy by obtaining client information, answering benefit inquires and maintaining database.

Handling high call volume efficiently and accurately.

Medical Transportation Management / CSR 1 / CSCOT Representative 10/2014- 8/2017

●Process all escalated trips in a timely manner to prevent missed appointments/complaints.

●Handle all incoming calls with professionalism following departmental guidelines.

●Assist CSR by verifying if the member is eligible for NEM transport.

●Assist training department in creating documents/ implementing new ideas & procedures.

●Directly speak to training classes as they come in about my progress within MTM and CSCOT’s function.

●Supervisors pulled me a lot to side by side with CSR’s that have trouble with protocol/procedure.

●Supervisors also pulled me to assist/take care of special projects.

●Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure.

●Manage inbound calls from our members to verify eligibility and coordinate non-emergent transport.

●Listen and obtain information from callers in a professional, systematic and organized manner.

●Assume responsibility for self-development and career progression.

Accomplishments

I graduated from Stoughton High School with a high school diploma, after taking interest in the healthcare field I started my work journey with obtaining CBRF training, followed by my CNA license. I worked in healthcare for four years and then was offered a great opportunity with MTM, within four months I was promoted to the CSCOT department.

References

1.Charles Clay/ Business- 608-***-****

2.Danielle Stromer/ Business- 608-***-****

3.Tiffany Coughlin/ Business- 815-***-****



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