GAAP Proficiency (* years)
oAP (Accounts payable)
oAR (Accounts receivable)
Cash & Accrual
Efficient organizational skills
Outstanding time management
Excellent verbal and written communication
Knowledgeable in Human Resources regulations
Competency with Microsoft Office
Working knowledge of standard office equipment and systems
Excellent diplomatic communication
Firm multi-cultural understanding
Strong office management
Strong crisis managemen
June 2012 to Current:
Convergys, Team Lead, Johnstown, PA.
GAAP Basics: Working with our clients to utilize and refine accountant processes with major financial software.
Client interactions: Working with Convergys clientele to solve rare and difficult customer concerns
Customer service: By promoting care and partnering with our customers we deliver a more complete support experience.
Written and verbal communication: Effectively promoting open communication by eliminating misunderstanding thru miscommunication.
Mange team dynamics of 8 to22 individuals: Working with my team to increase morale and productivity
Coach individuals: Developing individual skills and closing knowledge gaps
Administrative support and corrective action: Management of time cards, scheduling and corrective action thru discipline and termination
Human resources management: Assisting employees with the implementation and management of FMLA, ILOA, LOA, PTO/sick time and Payroll adjustment
Documentation of interactions: By accurately documenting every customer interaction I ensure that future interactions are less difficult.
Portland Community College:
Associate of Applied Science Degree in Early Education and Family Studies 2011