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Customer Service Human Resources

Location:
Johnstown, PA
Salary:
22/hr
Posted:
October 05, 2018

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Resume:

Qualifications

GAAP Proficiency (* years)

oAP (Accounts payable)

oAR (Accounts receivable)

oAsset management

o1099

oPayroll

oClosing books

oFinancial reporting

Budgeting

P&L

Balance sheet

Closing books

Cash & Accrual

Efficient organizational skills

oMS Excel

Reporting Analytics

Trending charts

Pivot table

oMS Outlook

Scheduling

Logistics

oMS Word

oMS PowerPoint

Presentation

Design

Outstanding time management

Excellent verbal and written communication

Knowledgeable in Human Resources regulations

Competency with Microsoft Office

Working knowledge of standard office equipment and systems

Excellent diplomatic communication

Firm multi-cultural understanding

Strong office management

Strong crisis managemen

Experience

June 2012 to Current:

Convergys, Team Lead, Johnstown, PA.

GAAP Basics: Working with our clients to utilize and refine accountant processes with major financial software.

Client interactions: Working with Convergys clientele to solve rare and difficult customer concerns

Customer service: By promoting care and partnering with our customers we deliver a more complete support experience.

Written and verbal communication: Effectively promoting open communication by eliminating misunderstanding thru miscommunication.

Mange team dynamics of 8 to22 individuals: Working with my team to increase morale and productivity

Coach individuals: Developing individual skills and closing knowledge gaps

Administrative support and corrective action: Management of time cards, scheduling and corrective action thru discipline and termination

Human resources management: Assisting employees with the implementation and management of FMLA, ILOA, LOA, PTO/sick time and Payroll adjustment

Documentation of interactions: By accurately documenting every customer interaction I ensure that future interactions are less difficult.

Education

Portland Community College:

Associate of Applied Science Degree in Early Education and Family Studies 2011



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