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SHU ZIYI, LINCY

NRIC: S*******A

Phone: 91442387

Email Address: ac7acb@r.postjobfree.com

Date of Birth: 09 April 1987

Sex: Female

Nationality: Chinese (PR)

PROFESSIONAL EXPERIENCE

Company 1: Intuit, Inc

Period: June 2017 - Present

Position/Title: Inside Sales Consultant

Duties and Responsibilities:

Responsible for selling QuickBooks Online Cloud system to SMB customers via telephone or email to focus markets as Singapore, Malaysia, Hong Kong, Philippines and UAE or etc.

Sales primarily made through inbound calls as well as outbound call to chat enquiries and marketing activity.

Contact customers for the purpose of identifying and selling new and additional products and upgrades.

Update customer profiles and other system records and recording marketing feedback.

Follow up leads from marketing campaigns or online trialers to qualify and close the sales on daily basis.

Achievements: 100% ~ 160% on monthly targets

Reason(s) for leaving: Singapore Site is closing down in November 2018 Company 2: Service Source Limited (F5 Networks)

Period: August 2016 – December 2016

Position/Title: Inside Sales Representative

Duties and Responsibilities:

Manage an average of 500 corporate clients each quarter for IT vendor/ client.

Build accurate sales forecast, utilizing historical trending, business reporting, and top deals breakdown.

Establish relationships with key decision makers to close deals ranging from USD1,000 to USD500,000.

Work closely with overseas distributors, resellers, and liaisons to give regular update on the performances of distributors, resellers, to IT vendor/ client.

Achievements: Fully achieving client's target and able to build up and mutual trust with client and overseas partners within a short period. Page 2 of 4

Company 3: Hitachi Critical Facilities Protection Pte Ltd Period: September 2012 – June 2013

September 2014 – July 2016

Position/Title: Sales Operations Executive

Duties and Responsibilities:

Accountable for the generation of quotes and contracts in a timely and providing clear and concise contract confirmation to customers.

Through this role, I have developed analytical skills to understand and interpret reports involved in the sales planning and order fulfilment process to provide insights to relevant parties.

Provide Sales Account Managers appropriate insight into issues and opportunities associated with their accounts, input into customer/portfolio plans and other sales initiatives.

Conduct weekly review of prospecting activities, pipeline, deals, and forecast.

Responsible for managing the Letter of Credit (LC) process for export orders to ensure LCs are compliant and will not lead to failure of the delivery of an order.

Served as the initial escalation point for operational issues to orders, deliveries and returns.

Monitors overdue invoices and credit limits/credit blocks and follow-up with the respective Sales Account Managers or with customers directly to resolve them.

Manages and follow-up with incoming sales leads for China market

Assist Partners within assigned territories in delivering against business plans developed by Regional Account Manager.

Work with account managers to monitor and secure renewal opportunities from existing customers.

Collaborate with channel partners to understand customer budgets, approval timelines, PO process, etc.

Review customers’/partners’ contract / agreement in accordance to company’s policy and compliance.

Compile and manage all pricing documentation and any other associated documentation required in line with the tendering process.

Liaise with other departments to ensure all documentation required is contained within the tender submission.

Manage seminars/exhibitions partners (media, associations, agencies) – source suitable partners, work with conference producer to confirm their participation, and follow up to ensure agreement items are met.

Reason(s) for leaving: Would like to explore other job opportunities. Page 3 of 4

Company 4: Singapore Telecommunications Limited

Period: September 2010 - June 2012

Position/Title: Customer Care Officer

Duties and Responsibilities:

Responsible for providing quality customer service to customers’ inquiries over the phone, particularly handling phone inquiries pertaining to fiber products.

Stay up-to-date with latest information that impacted the delivery of service to the customers.

Demonstrate superior telephone techniques that meet the Quality Assurance standards.

Listen, probe and question in order to clarify and understand customer needs.

Follow-up on complex cases to ensure customer satisfaction. Reason(s) for leaving: Would like to explore other job opportunities. Company 5: China Unicom Network Communication Co. Ltd 中国联合网络通信集团有限公司

(Industrial Training Programme)

Period: February - April 2009

Position/Title: Trainee

Duties and Responsibilities:

Develop in-depth understanding of devices such as ISDN subscriber, Private Branch Exchange Trunk and Local Subscriber Identification FMM

Responsible for learning to operate equipment such as NORTEL NETWORK PASSPORT 15000 and 7480 series

EDUCATIONAL / QUALIFICATION BACKGROUND

Institution: University of Northumbria at Newcastle (UK) Qualification: Bachelor in Engineering with Second Class Honours (Upper Division) in Electrical and Electronic Engineering Year: September 2013 – June 2014

Institution: Singapore Polytechnic

Qualification: Diploma in Electronic Communication Engineering Year: April 2007 – May 2010

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ACHIEVEMENTS

SingTel Best in Quality Award (August –September 2011)

Star Search Top10 - Singapore Polytechnic SEEE 50th Anniversary Celebrations CAPABILITIES & SKILLS

Languages:

Proficient in written and spoken English.

Proficient in written and spoken Mandarin

IT skills:

Microsoft Office (MS Word, MS PowerPoint, MS Excel)

Oracle, Salesforce and CRM

C++ Programming

Interpersonal skills:

Responsible and Self-disciplined

Goal-driven

Detail-orientated

Ability to communicate and interact with different stakeholders

Contact this candidate