Theresa A. Kelly, M.ED, SHRM-CP
815-***-**** § email@example.com § www.linkedin.com/in/theresaakelly1
Human Resources Professional
Human Resources and Training professional with experience and achievements in non-profit, warehouse logistics, manufacturing (energy, food, and steel) and financial industries in union and non-union environments.
Human resources experience encompasses working with highly diversified workforce, recruiting, employee relations, conflict resolution, performance and database management, investigations, benefits administration, payroll, corporate training, e-learning, instructional design, and ensuring confidentiality and sound decisions are made.
Collaborate with Leadership and HR partners to strategize and implement workforce and organizational development, continuous improvement, project management, employee relations recognition/awards and lean management.
Promote employee relations as a front-line employee point of contact, provide counsel and interpretation on policies and procedures, personal issues, employee development, benefits, and solving any conflicting issues and/or commitment priorities that may arise.
Experienced in corporate communication/employee education and development utilizing classroom, seminars, newsletters, e-Learning, learning management systems, and curriculum and program development.
SHRM-CP Certification, Associate PHR Certification
Sertoma Center, Alsip, IL (Non-Profit) September 2018 to Present
HR Generalist (Contractor - `Robert Half)
Manage day-to-day operations of the department including recruiting and staffing logistics and employee relations.
Schneider National, Elwood, IL (Warehouse Management Logistics) February 2018 – March 2018
Assistant Human Resources Business Partner (One of 150 employees laid off due to business needs.)
Assisted Human Resources Business Partners with staffing issues, special projects, and policies and procedures compliance.
Created absenteeism report to identify gaps and trends of employee call-offs. Analysis identified need to modify the Call-Off Policy to eliminate extensive abuse, especially in the first quarter of the year.
Consulted with leaders on performance issues, legal issues, or other significant actions that affect associates and the organization.
Managed processes for performance improvement, terminations, investigation, and other sensitive issues.
United States Steel Corporation, Gary, IN (Global Steel Manufacturer) June 2017 – January 2018
Employee Services Representative (Left due to pending lay off.)
Administration of human resource activities: policies, practices, programs, regulatory compliance, unemployment claims, workman’s compensation, full-cycle recruitment, job fairs, union job bids, training, on-boarding/new hire process, terminations, leave of absence/FMLA, benefits, ethics grievances, and community charitable support.
Advised and coached union/non-represented, and management employees regarding policies, interviewing, union member grievances, and new employee probationary review.
Worked in unison with management to prepare for large numbers of potential employee retirements by building up a pool of 250+ candidates ready to begin working in 2018 (sourcing, testing, interviewing, background check, medical, onboarding, and reporting).
Designed and implemented union employee probationary review system, which ensures receipt of reviews in a timely manner, more robust review content, and allowed for timely action if required a termination.
Aryzta, LLC, Chicago Heights, IL (Global Bakery Manufacturer) February 2017 – May 2017
Human Resources Talent Acquisition (Contractor – Robert Half Agency)
Successful performed full-cycle recruitment to fill positions in preparation of launching new second shift (12-hour day/60-hour week).
Nestlé USA, Itasca IL (Manufacture SweeTARTS® candy products) October 2014 – July 2016
Human Resources Representative and Safety Coordinator (Contractor – Metro Staffing Inc.)
Created engagement surveys designed to understand and improve the relationship between employees and management. Resulted in positive improvements in supervisor practices and enhanced employees’ participation in process improvement.
Develop Production Department job matrix to forecast potential positions needed to be filled and associated training time to ensure Production is fully staffed by the busy season. Resulted in defined/forecasted vacancies and accountability for Production and HR.
Performed HR change management analysis regarding promotion policy: Analysis was vital in plan to retain third shift key employees. Proved, by analysis of employee history and industry trends, that education and job experience are the pivotal factors to consider for promotion and outweighed existing tenure policy.
Theresa A. Kelly
815-***-**** § firstname.lastname@example.org
Identified need and developed a factory-wide “Headcount” analysis report that defines and holds management accountable for department staffing levels. Resulted in reducing overall positions by 10%.
Successfully recruited for difficult to fill maintenance positions, by sourcing for candidates outside of the normal channels such as advertising in a Polish newspaper and networking with industry-related job clubs.
Collaborated with Leadership to design and implement an educational development plan to retain mechanics that were at risk of leaving. Resulted in the retention and development of flight-risk, high potential mechanics.
Managed complex onboarding for new employees, interns, and contractors. Facilitated training that included HR benefits, policies and procedures, safety, and good manufacturing practices. Streamlined processes and created a New Employee Orientation Manual.
Contributed to reducing production stoppages during peak production and retaining long-term temps by hiring secondary day-labor temp agency. Resulted in reduction in production stoppages that were previously due to lack of available workforce.
Increased employees’ education and awareness of safety and quality requirements by designing e-Learning courses and guides. Modules effectively helped to educate the adult learner and employees with language barriers and diverse education levels.
Midwest Generation, LLC, (Fossil-fuel power plants/wind farms - Closed 201*-****-**** and 2011-2014
Roles included Training Coordinator/HR, Workforce Development & Operations Coordinator, and Executive Assistant
Received Performance Award: Ensured Midwest Generation was in 100% regulatory compliance for Environmental, Health & Safety requirements for all 1,500 employees. Training facilitated at 7 coal plants/3 shifts, using classroom and computer based training.
Assisted HR Generalist with FLMA requests, benefit issues, new hire processes, background checks, drug screens, payroll issues, agency staff, union leader communications, employee counseling, and performance reviews using Success Factors.
Conducted needs assessment review of critical Station Clerk position: Resulted in restructured responsibilities, authored standard operating procedures, and recommended streamlining tasks. Resulted in 20% reduction in clerk workforce, 30% increase in efficiency in processing accounts payable, payroll, and day-to-day operations.
Designed and facilitated New Employee Orientation: Taught e-Learning system, email, health and safety, operating system requirements, recruited subject matter experts as instructors, and conducted coal plant tours.
Managed all aspects of the learning management system (LMS) database for over 1,500 union and management employees with over 1,000 courses: Help-line, content upload, enrollment, scheduling, and primary contact for sites.
Mesirow Financial, Executive Assistant for billion-dollar revenue sales team. 2010-2011
Executive Assistant: Credit Tenant Lease Financing Group
EDUCATION and PROFESSIONAL DEVELOPMENT
Masters of Education, E-Learning/Organizational Development, University of Illinois at Urbana-Champaign, Champaign, IL
Bachelors of Science, Business Administration, Lewis University, Romeoville, IL
SHRM-CP Certificate 2018, Associate PHR Certificate 2016
Six Sigma Certificate – U.S. Steel Carnegie Way Lean Management Program
OSHA: 10-Hour General Industry Safety Certificate
Nestlé USA “Sweet” Recognition: Twelve “Sweets” from management for excellent performance (not usually given to contractors).
Midwest Generation’s Certificate of Excellence Award and Decathlon Award: Contributed to company-wide processes improvement initiatives and event planning for Board of Directors special events.
Lewis University College of Business Excellence in Business Administration Award
HRIS: Oracle, IBM Kenexa/Brassring Talent Acquisition, Taleo Applicant Tracking System, Success Factors, Kronos, SAP, ADP, Paycor, Cyber Recruiter, General Physics, Alchemy
General: Word, Excel, PowerPoint, Project, Visio, SharePoint, Outlook, Adobe Acrobat
ASSOCIATIONS and COMMUNITY SERVICE
Society for Human Resources Management (SHRM) The American Red Cross
Illinois Veterans Home Toys for Tots
The Cancer Support Group United Way