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Customer Service Manager

Woodway, TX
October 07, 2018

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*** *. ******* **, ********, TX 76657 C: 254-***-**** Dedicated professional motivated to maintain customer satisfaction and contribute to company success. Responsible and energetic offering over 20 years of experience in an office setting. Organization and efficiency

Open and clear communicator

60 wpm typing speed

Detail oriented

Efficient and accurate

Multi-line telephone skills

Data entry


Office equipment operations

Security understanding


Multitasking ability

Resolving conflict

12/1998 to 04/2004 Patient Registration

Lapeer Regional Hospital - Lapeer, MI

Registered patients for testing, procedures, admissions and ER visits. Collected accurate demographic and insurance information. Coordinated admissions with hospital units and insurance companies. Obtained all necessary authorizations. Scheduled for surgery pretesting appointments.

11/2005 to 07/2009 Medical Receptionist

Waco Internal Medic - waco, TX

Front desk receptionist in fast paced medical office. Scheduled appointments. Checked in patient ensuring all demographic and insurance information was correct and up to date. Coordinated referrals to other providers. Obtained authorizations from insurance companies. Collected any deductible or copays at time of service.

09/2009 to 10/2013 Assistant Store Manager

Freds - McGregor, TX

Assistant manager at a busy retail store. Made schedules. Did payroll. Ran cash registered. Balanced drawers at the beginning and end of each shift. Designed store according to company requirement. Assigned responsibilities to employees to ensure store ran smoothly and efficiently.

10/2013 to 12/2014 CSR

C3/CustomerContactChannels, Inc. - McGregor, TX

Customer service representative in a fast paced call center for a major insurance company. Accepted incoming call from members and answered questions regarding medical and drug coverage, claims and bills. Resolved conflicts in a calm and professional manor.

13/2015 to 09/2018 Caseworker

Examination Management Services Inc - Waco, TX


Retrieved medical records for insurance companies for life insurance policies. Contacted medical facilities to verify and obtain records. Made any necessary payments. Negotiated fees. Obtained any necessary special authorizations. Faxed, emailed, scanned or mailed information to where it needed to go while meeting standards for production.

1989 High School Diploma: General

Lapeer West High School - Lapeer, MI, USA

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