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Customer Service Sales Representative

Winston-Salem, NC
October 07, 2018

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Wanda L McEachern

**** ******** ******

Winston-Salem, NC 27105

(336 )493--0715

Objective: Interesting position where I may utilize my customer service skills and experience.

Education: Forsyth Technical Community College

Associate’s Degree in Marketing

Property Management/Customer Service & Microcomputing in Business Certificates

Experience: Alorica Greensboro NC

Customer Service Representative 2018- Present

Perform routine customer service phone support to client specific needs. Respond to requests and calls from customers who purchase Samsung appliances from the Home Depot. Process orders, deliveries, returns, replacement, cancellations.

Food Lion Winston-Salem, NC

Cashier 2017 to 2018

Assist customer in the in-store check out process. Main duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment

and giving appropriate change.

Self Employed Winston-Salem, NC

Computer Lab Instructor 2016 to 2017

Teach Seniors 55 and up with basic computer skills, internet search.

Ujima CDC Winston-Salem, NC

Office Assistant 2013 to 2017

Ensure that files and other information system element run smoothly

Answer phone calls and assist CDC Board leadership with meeting and appointments

Open mail, send and receive office emails and making sure the office is running successfully.

Winston Salem Urban League Winston-Salem, NC

Peer Coach 2012 to 2013

Fostered a noncompetitive and patient learning environment for seniors

Demonstrated superior communication and interpersonal skills

Trained seniors in basic computer and internet searching skills

Worked in an independent and team environment under minimal supervision

Entrusted to serve as brand ambassadors during community research

US Airways Winston-Salem, NC

Reservations Sales Representative 2011 to 2011

Made flight reservations domestic and international

Answered questions about the travel,issue and reissue tickets

Assisted customers with making international flight plans

Kaplan Early Learning Company Lewisville, NC

Kit Assembler 2007 to 2008

Assembled of early childhood educational kits

Prepared kit orders to be shipped out for immediate distribution

Maintained high standards of excellence and efficiency in the workplace

TRC Staffing Winston-Salem, NC

Kit Assembler 2007 to 2007

Created learning kits for Kaplan Early Learning Company

Consistently met and exceeded company goals and expectations

Maintained an excellent record for attendance and no tardiness

Bell South Telecommunication Winston-Salem, NC

Information Services Representative 2002 to 2006

Assisted customers with making local, long distance and international calls

Provided area codes, country codes and city code information to customers

Provided emergency phone service and performed data entry actions

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