***** * ***** ******, ******,Kansas 66062
Cell 912-***-**** l Email:firstname.lastname@example.org
Management professional with successful track record in project management, banking operations, human resources, customer service, marketing & sales. Proven ability to implement risk mitigation practices, cutting-edge operational practices through smooth transition, to direct as well motivate teams to complete several complex projects, meeting specifications and deadlines. Expertise in most business software such as: Lotus Notes, Microsoft office including access, Excel, PowerPoint and HRIS with excellent communication, problem-solving, and relationship management skills.
Inventory Control and Management
Sales and budget management
Customer Service Operations
Hiring, Training and Retention
Office Management and Administration
Banking Products and Services
Efficiency and Productivity Improvement
FUNCTIONAL AREAS OF EXPERTISE
Provided assistance in the financial planning, monitoring, cost and scheduling for department monthly budget
Monitored project migrations and assigned tasks to team members
Created and maintained comprehensive project documentation,plans and reports
Provided administrative support including the scheduling of meetings/appointments, travel arrangements, expense reporting, and project specific assistance to the project execution team.
Assisted with special projects as needed
Human Resources Management
Provided Human Resource services and support to managers and division heads, assisting them to achieve divisional goals and objectives through strategic people management.
Sources candidates through internet and resume tracking system searches, referrals, former employees/candidates/applicants, ad placement, etc. to assist in filling current employment openings
Scheduling interviews for job applicants and conducting pre-employment background checks.
Scheduled, coordinated and conducted new hires orientations.
Plan and develop on-the-job training programs for employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover.
Handling employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal, supervisors and management
Customer Service Management
Successfully accomplished the expectations and requirements of internal and external customers by utilizing critical thinking, sound judgment, investigating and resolving customer problems and responded in a timely manner.
Gathered first-hand customer information and used it for improvements in products and services.
Established and maintained effective relationships with customers and gains their trust and respect.
Supported customer’s base through exceptional customer service, maintaining quality relations, and resolving customer complaints.
Assessing the customer service department’s operational performance against set targets.
Administrative and Office work
Supervised working of administrative staff and ensured documentation of all system procedures.
Monitoring and controlling all department activities.
Maintained a positive work atmosphere by acting and communicating efficiently with clients, coworkers and management.
US Bank, Overland Park,Kansas Nov 2016 – Present
Fraud claim Analyst
Kroger, Savannah, Georgia July 2012 – Dec 2012
Store Co- Manager
CITI Bank, Chennai, India Nov 2008 – Dec 2010
Operations Assistant Manager
Kotak Mahindra Bank, India Jul 2008 – Nov 2008
MBA, HR and Marketing, India Jun 2006 – Jun 2008
BS, Information Technology(IT) Engineering, India Jun 2002 –May 2006