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Fraud Operations Analyst

Location:
Overland Park, KS
Posted:
October 07, 2018

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Resume:

SHRUTI GUSAIN

***** * ***** ******, ******,Kansas 66062

Cell 912-***-**** l Email:ac7a6d@r.postjobfree.com

Management professional with successful track record in project management, banking operations, human resources, customer service, marketing & sales. Proven ability to implement risk mitigation practices, cutting-edge operational practices through smooth transition, to direct as well motivate teams to complete several complex projects, meeting specifications and deadlines. Expertise in most business software such as: Lotus Notes, Microsoft office including access, Excel, PowerPoint and HRIS with excellent communication, problem-solving, and relationship management skills.

PROFESSIONAL HIGHLIGHTS

Inventory Control and Management

Sales and budget management

Customer Service Operations

Hiring, Training and Retention

Office Management and Administration

Banking Products and Services

Efficiency and Productivity Improvement

Project Management

FUNCTIONAL AREAS OF EXPERTISE

Project Management

Provided assistance in the financial planning, monitoring, cost and scheduling for department monthly budget

Monitored project migrations and assigned tasks to team members

Created and maintained comprehensive project documentation,plans and reports

Provided administrative support including the scheduling of meetings/appointments, travel arrangements, expense reporting, and project specific assistance to the project execution team.

Assisted with special projects as needed

Human Resources Management

Provided Human Resource services and support to managers and division heads, assisting them to achieve divisional goals and objectives through strategic people management.

Sources candidates through internet and resume tracking system searches, referrals, former employees/candidates/applicants, ad placement, etc. to assist in filling current employment openings

Scheduling interviews for job applicants and conducting pre-employment background checks.

Scheduled, coordinated and conducted new hires orientations.

Plan and develop on-the-job training programs for employees and career development programs for managers with a focus on retaining existing talent and reducing employee turnover.

Handling employee terminations, grievance and other difficult situations in a sensitive, fair and respectful manner, working closely with legal, supervisors and management

Customer Service Management

Successfully accomplished the expectations and requirements of internal and external customers by utilizing critical thinking, sound judgment, investigating and resolving customer problems and responded in a timely manner.

Gathered first-hand customer information and used it for improvements in products and services.

Established and maintained effective relationships with customers and gains their trust and respect.

Supported customer’s base through exceptional customer service, maintaining quality relations, and resolving customer complaints.

Assessing the customer service department’s operational performance against set targets.

Administrative and Office work

Supervised working of administrative staff and ensured documentation of all system procedures.

Monitoring and controlling all department activities.

Maintained a positive work atmosphere by acting and communicating efficiently with clients, coworkers and management.

Work History

US Bank, Overland Park,Kansas Nov 2016 – Present

Fraud claim Analyst

Kroger, Savannah, Georgia July 2012 – Dec 2012

Store Co- Manager

CITI Bank, Chennai, India Nov 2008 – Dec 2010

Operations Assistant Manager

Kotak Mahindra Bank, India Jul 2008 – Nov 2008

Assistant Manager

EDUCATION

MBA, HR and Marketing, India Jun 2006 – Jun 2008

BS, Information Technology(IT) Engineering, India Jun 2002 –May 2006



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