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Customer Service Sales

Location:
Orlando, FL
Posted:
October 07, 2018

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Resume:

VINCENT A. ROSARIO

CELL: (***) ***-****__EMAIL: Vrosario357@gmail.com__ADDRESS: 2400 Quail Cove Ct. Kiss FL.34741

OVERVIEW

Sales & customer service expert, who identifies client needs, & delivers solutions to problems in an attentive professional manor. Well-rounded work experience, proficient at flexing and bending with changes in the work place. Driven to exceed all set goals by building solid long term relationships with existing clients, and potential customers. Creating positive experiences to all I meet, through commonality and purpose.

HIGHLIGHTS

5+ YEARS SALES & QUALITY CUSTOMER SERVICE

SUPPIRIOR COMMUNICATION SKILL

RELATIONSHIP BUILDING EXPERT

FLUENT IN ENGLISH & SPANISH

TIME MANAGEMENT

FINANCIAL ADVISMENT/DEBT CONSOLIDATION

CONSULTING AND CONTRACT NEGOTIATION

PROPERTY MANAGEMENT

TOP SALES PERFORMER

MANAGEMENT EXPIRIENCE / HUMAN RESOURCES

“ACTIVE” LISTENING SKILL”

EFFECTIVE TEAM PLAYER AND BUILDER

ACCOMPLISHMENTS

Produced over 850K in new business within a year. (SunTrust Bank)

Screened and hired 86 new employees in 3 weeks for new company.

Over 1000 completed property inspections.

Lead collaborations with sales teams to prepare efficient product marketing strategies & drive business development.

Conducted confidential business presentations with prospective clients.

Licensed real estate broker.

Sold investment properties, foreclosures, and pre- construction properties front to back.

Conducted 2 soft and grand openings.

Awarded Sales Certification by David Siegel (CEO Westgate resorts/Central Florida Investments)

Set up full scale events for I HEART RADIO Music festivals, Disney, and Convention center events.

EXPERIENCE

Corporate Recruiter Dec-2017-Current

Alliance

Managing and maintaining over 170 employees in various fields of work, from customer service representatives at Disney World, too construction workers. Record keeping and documentation of every employee, TAX documents, Medical insurance plans, direct deposits, payroll and all facets of HR responsibility. Recruiting, hiring, firing and drug testing are daily responsibilities.

Maintaining a paper and electronic file system has worked out well for record keeping on the thousands of individual employees that get cycled through the system to maintain a large pipeline of business as well as good relationships with employees and clients.

Certified Property Inspector Aug-2017-Current

Contractor

As an inspector I may be on site for a variety of occurrences, but in all cases safety for me and all who may be affected by a property is the number 1 concern. As an inspector accuracy of instruction and procedure are a major key to protect yourself, the company, and the clients. The occasional squatter, hurricane damage, fires, and foreclosures have been my forte, freelancing through FEMA, different banks and mortgage companies.

Appraiser/Agent

Berkshire Hathaway Feb 2016- Jan 2018

As a listing agent in real estate, I must acquire new revenue streams, negotiate on behalf of customers, draw up contracts all while building and maintaining strong relationships with clientele. Networking and marketing skills are a major factor to stay consistent. Messaging, meeting and calling leads are essential to keep yourself in the game and progressive.

Teller “2”

SunTrust Mar 2014 - Oct 2016

Using sensitive personal information to dictate what the bank can offer clients on an individualized approach had been my generalized goal, with the good intentions of helping clients reach financial freedom. I provided extensive financial advisements to clients in all financial situations daily from debt management, to business operations while maintaining professionalism and sympathy in these sensitive sometimes stressful situations. Diligently maintained at least two closings each work day exceeding expected goal. I was directly responsible for hundreds of thousands of dollars in cash daily while simultaneously conducting and logging balance transfers, currency transaction reporting, wires etc. Opening/closing procedures locking safes, setting security alarms, and locking down the branch.

Licensed sales representative

Westgate resorts Town center, Kissimmee Fl 2012- Jan 2014

As a representative in the sales department I described in clear detail the use and operation of merchandise to prospective clients and families in face to face collaboration. We then proceeded onto a very strategic tour of the property where I would bring down that sales resistance, build a dream, and generate good rapport simultaneously. Breaking the ice gently, to infiltrate the mind and extract the delicate information I could use to close a deal later on the back end. Making financial advisements on how a family would pay for a new property, then move through the necessary contracts. This was a very critical and personal aspect of the closing process on this type of sale. Another type of client may have been a long time resident that wants more property or is a family member of a current resident. These type of sales show the importance of building and maintaining a positive long term relationship with a customer of any form.

Assistant produce manager/Cashier

Gooding’s grocery, Kissimmee Fl Mar 2011- Oct 2013

Surpassed revenue goals in four consecutive quarters in overall product sales within department while remaining inbounds of a strictly set budget. Improved service quality and increased sales by developing a strong knowledge of the company’s products and services, along with an appealing strategic set up. Trained new quality service representatives, and coached existing employees stressing the importance of teamwork and good moral. Maintained up-to-date knowledge of changes in store policies and procedures. Handled money

transactions at cash register.

Driver/Truck Driver

Uber/Lyft/So Cool (side work) Feb-2015-Current

Five star rating every year for excellent driving skill determined by driving analytics for breaking, speeding,

Route running, and customer satisfaction. Drive air break trucks with lifts, box trucks full of furniture for large

Scale events in Disney, I heart radio music festivals, conventions etc.

ADDITIONAL EXPERIENCE

TRAVELING MERCHANDISING TEAM

DEBT CONSOLIDATOR

CONTRACT WRITER

CONVENTION SET UP/BREAKDOWN

BOX TRUCKS

Education

High school diploma Freedom high school Orlando, Fl

FL Real estate licensee* Cameron Academy of real estate

Certified property inspector DCFS



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