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Customer Service Microsoft Office

Norcross, GA
October 07, 2018

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Deirdre A. Tucker **** Executive Way, Norcross, GA 30071


To Whom It May Concern:

I am a multi-talented team player who enjoys handling many diverse responsibilities.

I am well versed in Billing, Cash Application, Credit Card Payment Application, A/R & A/P. I am also experience in Microsoft Office (Intermediate Excel, Word, Outlook) customer service, problem solving and other general office duties. I can handle all forms of money, can assist with audit’s/auditors, month-end closing and reconciliations GL accounts, multiple bank accounts and confidentiality situations.

I am achievement oriented with the ability to adapt to changing work environments. I am also a responsible person with problem solving skills, a positive attitude and would love to be a part of your team.

I look forward to speaking with you in the future to discuss my possible employment within your organization.

Thank you,

Deirdre A. Tucker

Deirdre A. Tucker 5637 Executive Way, Norcross, GA 30071


SUMMARY: Bright, Energetic and Enthusiastic individual wanting to secure a growth oriented Billing/Accounting position that will fully utilize my years of progressive experience.

Microsoft Office (intermediate) Yardi & Deltek Vision

CABS Billing NetBanx Software

LockBox, ACH & Wires Great Plains, Omnia and Concur


Eberly & Associates 3/2018-Present

Accounting Assistant & Admin. Assist. Backup

A/P Responsibilites: Review, accurately code and enter invoices into Vision for job costing or general overhead expense, establish due dates and take discounts when available, research vendor invoice discrepancies; answer vendor call. Prepare and review cash requirements and process weekly heck runs and copy project related vendor invoice charges for back up to reimbursable billing.

Billing Resonsibilites: Enter all new projects and tasks, set up billing terms as directed by contract.

Administrative Duties: Answer phones, filing, type proposals for Project Managers and Principals, copy, scan and bind Hydrology reports for Engineers.

Kauffman Tire Support Center 3/2016-01/2018

Credit Card Specialist, A/R (Tire Pro)

Responsibilites included applying all credit card payments and being the main point of contact for over 60+ retail and wholesale locations.

Researched invoice/payment discrepancies, duplicates, fraud and customer disputes.

Making sure over/shorts, merchant fees, chargebacks and customer satisfaction discounts are coded to the proper GL accounts.

Answering customer calls for invoices, statement copies and any customer inquiries, complaints or concerns.

Responsible for the printing, distribution to in-house departments and entry of Goodyear G3 credits for customers.

Gordon Management, LLC 9/2013-3/2016

Accounts Payable Principal (Yardi)

Responsibilities included checks for 70+ apartment complexes in GA, NC and AL on a daily basis, help with bank reconcilliations and monthend closings.

Enter and maintain mortgages, insurances, proerty and real estate taxes for the properties and resident refunds.

Entering Journal Entries, Recurring JE’s and payables and assist Property Accountants and Controller.

Maintain daily cash sheet and bank balances of each property and Interact with high level executives, regional managers and property managers.

Stop payments and the reissuing of checks, making sure utility bills for the properties are paid in a timely manner.

Answering emails and phone calls from all property managers, regional managers and executive/owner inquiries regarding properties.

Deirdre A. Tucker 5637 Executive Way, Norcross, GA 30071


Ernest Communications, Inc. 2/2008-8/2013

Billing Analyst (Omnia)

Duties were to prepare manual, customized and consolidated billing for national, multi-location accounts such as Hooters, David’s Bridal and Rent-A-Cente by entering and verifying order information using Omnia, Microsoft Excel and Access. Ensuring high quality and accurate data entry for thousands of locations.

Answerd inbound phone calls, responded to emails and calls from customers regarding billing inquiries.

Research and enter customer inquiries regarding trouble ticket charges, pricing issues and general complaints by coordinating efforts with other departments to gather necessary documentation to resolve customer issues.

Build internal and external relationships through exceptional problemsolving by demonstrating ownership and follow through and performed other duties as assigned.

Cash Application Analyst -A/R (Omnia)

Insure proper CABS (Carrier Access Billing Service) cash application for customers with thousands of line items per invoice, such as Verizon, CenturyTel, AT&T TelePacific Communications and Windstream utilizing Microsoft Excel and the web to upload CABS payments into the TeleSphere billing website. Other duties included researching misapplied, short and over payments.

Duties included receiving and over 3+ million dollars weekly via Lock Box and mail, wires, credit cards and check-by-phone payments. Prepared the daily deposits by coding each payment with account information, tallying and copying checks, posting payments to correct customer accounts. Receiving and posting all wire transactions, running customer credit card and check payments through the bank website (NetBanx) and company software (Omina). Handled daily customer payments by phone, collections backup, and reporting incoming cash to managers.


Dekalb Technical College

New Horizons Training Center

Comp USA (basic & intermediate Excel)

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