Khadijah J. Muhammad
Calera, Alabama 35040
I always aim for the highest level of quality with all tasks that I am given. I am dedicated
to working hard while remaining positive. I have exceptional communication skills and
am able to relate to a variety of people. I continually learn new strategies and techniques
to work with customer complaints while solving the customer’s problems. To be added, I
am able to keep a level head while working under pressure.
Underwriter Assistant, State Farm Ins 2012-Present
Research policy information and enter policy changes
Respond to agent and policyholder questions regarding policy billing and processing procedures
Process high volume policy changes using guidelines and procedures that comply with state laws
Assist with inbound calls from agents
Coordinate, monitor, and perform specialized processes
Related functions in an automotive manufacturing environment directly related to
Maintain accuracy and data of production control
Customer Accounts-Benefits Rep-Humana Ins, Roswell, Ga 2007-2009
Demonstrates regular, reliable and predictable attendance.
Maintains accurate eligibility records for individuals and/or assigned employer groups.
Process all enrollments; plan changes, and disenrollment transactions
Reviews aging to determine delinquent accounts, membership reconciliation issues from
premium issues. Produces and distributes delinquent notices to members, and assist in
audits on discrepancies.
Provides daily support on incoming verbal or written correspondence enrollees regarding
eligibility and processing status
Communicates policies, procedures and benefits to employees, enrolled members or, if
applicable, employers. Interacts with staff in other departments to clarify and resolve
eligibility problems presented by members.
Provides cross training and back-support within service operations as needed.
Order filler-Full Case, Walmart Distribution 2003–2005
Maintain and ensure label or freight quality
Maintain freight loading boxes
Organize warehouse and maintaining site safety
Process facility orders
Provide basic maintenance to depal machinery (e.g., cleaning, changing labels and
Columbus State University, Columbus, Ga Accounting 2001