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Customer Service Assistant

Location:
Atlanta, GA
Posted:
October 07, 2018

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Resume:

Khadijah J. Muhammad

*** ********* ******

Calera, Alabama 35040

470-***-****

ac7a5z@r.postjobfree.com

PROFILE

I always aim for the highest level of quality with all tasks that I am given. I am dedicated

to working hard while remaining positive. I have exceptional communication skills and

am able to relate to a variety of people. I continually learn new strategies and techniques

to work with customer complaints while solving the customer’s problems. To be added, I

am able to keep a level head while working under pressure.

EXPERIENCE

Underwriter Assistant, State Farm Ins 2012-Present

Research policy information and enter policy changes

Respond to agent and policyholder questions regarding policy billing and processing procedures

Process high volume policy changes using guidelines and procedures that comply with state laws

Assist with inbound calls from agents

Capital 2009-2012

Coordinate, monitor, and perform specialized processes

Related functions in an automotive manufacturing environment directly related to

production planning

Maintain accuracy and data of production control

Customer Accounts-Benefits Rep-Humana Ins, Roswell, Ga 2007-2009

Demonstrates regular, reliable and predictable attendance.

Maintains accurate eligibility records for individuals and/or assigned employer groups.

Process all enrollments; plan changes, and disenrollment transactions

Reviews aging to determine delinquent accounts, membership reconciliation issues from

premium issues. Produces and distributes delinquent notices to members, and assist in

audits on discrepancies.

Provides daily support on incoming verbal or written correspondence enrollees regarding

eligibility and processing status

Communicates policies, procedures and benefits to employees, enrolled members or, if

applicable, employers. Interacts with staff in other departments to clarify and resolve

eligibility problems presented by members.

Provides cross training and back-support within service operations as needed.

Order filler-Full Case, Walmart Distribution 2003–2005

Maintain and ensure label or freight quality

Maintain freight loading boxes

Organize warehouse and maintaining site safety

Process facility orders

Provide basic maintenance to depal machinery (e.g., cleaning, changing labels and

ribbons).

EDUCATION

Columbus State University, Columbus, Ga Accounting 2001

SKILLS

Team player

Managing objectives

Customer focus

Self-disciplined

Site safety

Customer service



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