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Customer Service Operator

Location:
Johannesburg, Gauteng, South Africa
Salary:
7500
Posted:
October 07, 2018

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Resume:

CURRICULUM VITAE

OF

MPHO MARCIA LEGODI

Personal information

Surname : Legodi

First names : Mpho Marcia

Gender : Female

Nationality : South African

Dependent : One

Languages : English, Sotho and Zulu

Drivers licence : Code 8

Contact details

Home address : 2425 Masingafi Street

Jabulani Extension 2

1868

Cell number : 073-***-****

Telephone number : 011-***-****

Email address : ac7a50@r.postjobfree.com

Educational Details

High school : PJ Simelane School

Highest grade passed : Grade 12 (National Senior Certificate)

Subjects passed:

Southern Sotho

English

Economics

Accounting

Business Economics

Mathematics

Year completed : 2002

Tertiary Education

Institution : South West Gauteng College

July 2003 –December 2003

Course : International Computer Driving Licence

Ms Word

Ms PowerPoint

Ms Windows

Ms Access

Ms Excel

Ms Outlook

Internet Explorer

Qualification Obtained : Certificate

Course : A+

: January 2004- June 2004

Subjects : Core Hardware

: Ms Dos Prompt and

: Operating Systems

Skills and Abilities : Work well under pressure, hard worker, a team player,

people skills and communication skills.

Work Experience

Company : EDGARS, Southgate

Position : Service Centre Operator / Cashier (Till Operator)

Duration : September 2008 to May 2016

Till Operator’s Duties:

Attended to cash and entry sales

Processed all transactions

Verify all credit cards and accounts

Updated customers accounts (payments)

Club enrolments as well as hospital covers, cell-phone insurance, family provider plan account protection

Assisted with authorisations (behalf of management)

Customer Service’s Duties:

Handled cash refunds and cash exchanges

Check garments to ensure they are in a saleable condition

Housekeeping

Handle exchanges and/ or refund on items

Entry credits

Store referrals and item tracking at other stores

Issued temporary buying slips

Gift wrapping

Stock taking

Handled customer’s queries.

Customer liaison

Replenished stock on the floor.

Unpacking boxes at the stockroom.

Payroll training within the Store (Edgars)

Duties

Print the schedule on a weekly basis

Made changes according to store needs but liaising with Department Managers on those changes

Made changes on the schedule according to employee’s attendance register as well as Kronos Operator.

Applied the changes so that effective pay can take place

Training was discontinued because the position was filled

JJHarmse & Associates

Debt Collection Training

22 April to 29 April 2017

Duties

Make outgoing calls to debtors owing.

Negotiate payment terms & methods when the debtors are reached.

Negotiate settlement in line with client parameters.

Resolve any disputes & negotiate a promise to pay.

It was training only for a specified period

The Foschini Group

01 November 2017 to date

Fashion Consultant

Duties

Merchandising

Unpacking of boxes and replenishing.

Customer liaison.

Attending to cash and entry sales, updating customer’s payments.

Cash refunds and cash exchanges.

Entry credits and entry exchanges.

Store referrals and item tracking at other stores.

New accounts enrolments.

Reference:

D Pretorius ICDL Examiner of South West Gauteng College

Telephone number: (011)760 -1538

I solemnly declare that the information rendered above is correct in every respect.

Please do not hesitate to contact me for further information.

M Legodi

Applicant



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