Provided daily management of all the technologies for a couple of companies, one had over 650 employees that generate over 100 million in annual sales from 9 retail locations.
Develops IT plans, which furthered organizational goals and provide oversight/training for all IT processes.
Reviewed the organization's use of technology and looked for ways to improve overall operations keeping in mind the cost and goals of owners and departmental managers
Sustained regulatory compliance and disaster recovery of all data processing systems and payment transaction systems to reduce corporate liability.
MS Office suite
Routers and networking
MS Great Plains Accounting
Spiceworks IT management
Kwik Tag document imaging
TimeClock Plus time &
Nov 2017- March 2018 Bengal Crane-Logistics-Transportation Geismar,LA Director of Information Technology
Provided direction to IT department staff
Managed all software and IT vendor relations
Integrated systems to provide better performance in the different systems.
Guided management team on IT system and use in the company. Jan 2017- Oct 2017 DUMAC Business Systems, Inc Syracuse, NY Processor Assessor, RORC-Register Software Division Ft.Worth, TX.
Reviewed grocery Point of Sale product features and functions to assure that it was relevant to the end user
Provided input and review to the QA process to ensure that all testing mirrored and aligned with end-user needs
Started development of certification program for field techs on the point of Sale product
Provide support and liaison between level III helpdesk and development group
Worked remotely with some travel between Baton Rouge, LA, and Ft.Worth, TX 2008- Nov 2016
Pay-Less Supermarkets Inc. / DBA LeBlancs Food Stores Gonzales, LA Director of Information Technology
Responsible for the technology infrastructure for 9 locations consisting of all desktops and servers (both physical and virtual), networks (wired and wireless), routers, department service scales, phone systems (wired and cell) CCTV systems, in-store music systems, time and attendance system and 88 lanes of Point of Sale.
Managed all software related to accounting, store item file, refrigeration management, data backup, document imaging and storage, employee onboarding and payroll, time & attendance, website, email and all vendor relations about these software systems
Software development to provide automation of data flow between process to increase productivity
Provided consulting, design work and implementation relating to issue and processes including HR/Payroll, marketing, administrative processes, credit and debit processing, and safety & security
Keeping abreast of industry trends and technology relating to both Grocery and IT Technology to keep the company on a leading edge and productive
2007- 2008 Capital One Merchant Services Conroe, TX Product Development Manager
Research involving development and implementation of electronic payment acceptance products including dial, IP, and wireless communication
Negotiated contracts and service agreements related to products/services for credit card payment acceptance
Managed all communication between product vendors and Capital One Merchant Services
Monitored Payment Card Industry, Federal Trade Commission and Visa/MasterCard for regulation changes and managed projects to implement necessary changes
Created and implemented material for the training of associates on products
Technical consulting on payment processing software for Capital One sales’ department 1996- 2007 Associated Grocers, Inc. Baton Rouge, LA Senior Retail System Specialist
Acquired and installed computer and networking equipment in retail grocery environments
On-site/phone support for the point of sale system including scanner/scales, receipt printers, computers and monitors
Set up back office software to manage pricing and product movement of grocery inventory
Provided integrated payment processing systems for credit, debit and electronic checks as well as counseling and training of store personnel on technology issues.
Developed a new order system to replace outdated system - design, development, and implementation
Assisted manager with four associates’ training and assignments References are available upon request.