ARLAND HEAD

**** ******* ********** *** ***** Rouge, LA 70810 ac7a4u@r.postjobfree.com 225-***-**** QUALIFICATIONS

Provided daily management of all the technologies for a couple of companies, one had over 650 employees that generate over 100 million in annual sales from 9 retail locations.

Develops IT plans, which furthered organizational goals and provide oversight/training for all IT processes.

Reviewed the organization's use of technology and looked for ways to improve overall operations keeping in mind the cost and goals of owners and departmental managers

Sustained regulatory compliance and disaster recovery of all data processing systems and payment transaction systems to reduce corporate liability.

SKILLS

Windows desktops/servers

MS SQL

VB.net

MS Office suite

Active Directory

VMware

Routers and networking

MS Great Plains Accounting

Spiceworks IT management

Kwik Tag document imaging

TimeClock Plus time &

attendance software

Phone/voice mail

Systems integrations

Google Apps

Vendor relations

Public Speaking

EXPERIENCE

Nov 2017- March 2018 Bengal Crane-Logistics-Transportation Geismar,LA Director of Information Technology

Provided direction to IT department staff

Managed all software and IT vendor relations

Integrated systems to provide better performance in the different systems.

Guided management team on IT system and use in the company. Jan 2017- Oct 2017 DUMAC Business Systems, Inc Syracuse, NY Processor Assessor, RORC-Register Software Division Ft.Worth, TX.

Reviewed grocery Point of Sale product features and functions to assure that it was relevant to the end user

Provided input and review to the QA process to ensure that all testing mirrored and aligned with end-user needs

Started development of certification program for field techs on the point of Sale product

Provide support and liaison between level III helpdesk and development group

Worked remotely with some travel between Baton Rouge, LA, and Ft.Worth, TX 2008- Nov 2016

Pay-Less Supermarkets Inc. / DBA LeBlancs Food Stores Gonzales, LA Director of Information Technology

Responsible for the technology infrastructure for 9 locations consisting of all desktops and servers (both physical and virtual), networks (wired and wireless), routers, department service scales, phone systems (wired and cell) CCTV systems, in-store music systems, time and attendance system and 88 lanes of Point of Sale.

Managed all software related to accounting, store item file, refrigeration management, data backup, document imaging and storage, employee onboarding and payroll, time & attendance, website, email and all vendor relations about these software systems

Software development to provide automation of data flow between process to increase productivity

Provided consulting, design work and implementation relating to issue and processes including HR/Payroll, marketing, administrative processes, credit and debit processing, and safety & security

Keeping abreast of industry trends and technology relating to both Grocery and IT Technology to keep the company on a leading edge and productive

2007- 2008 Capital One Merchant Services Conroe, TX Product Development Manager

Research involving development and implementation of electronic payment acceptance products including dial, IP, and wireless communication

Negotiated contracts and service agreements related to products/services for credit card payment acceptance

Managed all communication between product vendors and Capital One Merchant Services

Monitored Payment Card Industry, Federal Trade Commission and Visa/MasterCard for regulation changes and managed projects to implement necessary changes

Created and implemented material for the training of associates on products

Technical consulting on payment processing software for Capital One sales’ department 1996- 2007 Associated Grocers, Inc. Baton Rouge, LA Senior Retail System Specialist

Acquired and installed computer and networking equipment in retail grocery environments

On-site/phone support for the point of sale system including scanner/scales, receipt printers, computers and monitors

Set up back office software to manage pricing and product movement of grocery inventory

Provided integrated payment processing systems for credit, debit and electronic checks as well as counseling and training of store personnel on technology issues.

Developed a new order system to replace outdated system - design, development, and implementation

Assisted manager with four associates’ training and assignments References are available upon request.

Contact this candidate