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Customer Service Medical Billing

Raleigh, NC
October 07, 2018

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Marie Alston

**** ******** ******* ***** *******, NC 27616

Phone: 919-***-****

Email: m

Objective: Highly Motivated Professional seeking a position as an Administrator, Possessing massive Experience and Expertise in MS office, Word, Excel, SharePoint and SAP and Customer Master Material Professional Experience:

GlaxoSmithKline- Zebulon, NC

Business Systems Analyst -2017- Present

● Performed and Supported Project Management activities, including Planning, Status Reporting and management of client expectations

● Proficient use in MS office, Word, Excel and SharePoint to compile reports, letters, and Presentations

● Prepares and Distributes monthly BI reports

● Analyze system Incident Reports and determine next step

● Perform Customer and Application Support to the business

● Perform risk and Data Integrity Assessments

● Responsible for accuracy of Customer Information Records,Patient Information and Customer Conditional label Records

● Managed Sensitive and Confidential Documentation using Systems Applications

● Managed various data to include, Sales and Distribution, Finance, Quality, Warehouse and Data Collection forms ( dcf)

● Controlled and Maintained Engineer Change control data such as Material Master, Change Management, Bill of Materials and Recipes

● Escalate high priority tickets to major tickets by confirming with the business to determ impact

● Confirm if Incident happened in ERP Systems

Merck Pharmaceutical- Durham,NC

SAP Administrator- 2016-2017

● Developed and Managed Schedules on daily basis

● Responsible for supporting management and management of staff

● Handled highly sensitive and confidential Documents relating to daily activities of the department

● Maintained daily Operational Workflow

● Managed agency and departmental records, reports and activities involving Implementation of Objectives using existing procedures or delivery of new methods

● Write, Edit and Coordinate the preparation of correspondence and other material

● Develop and or release work Procedures

● Responsible for Procurement Vendor management and Processed Purchase Orders and Updated SharePoint

● Faxed, Filed, Copied, and scanned documents

● Processed Invoices and worked Collaboratively with Vendors to address billing issues, Quotes and Concerns

AT&T – Raleigh, NC

Administrator 2010-2016

● Provided Strategic Planning, Management and Oversight to aid in the Support of all Operational Phases of Infrastructure to Network Managers, Infrastructure Technology Managers, Construction and Engineering

● Manage day-to-day operations and office facilities; collaborate with other personnel to purchase and issue equipment and order office Supplies

● Managed a Framework of Policies, Process and Procedures used by the Organization to ensure fulfillment of task and Completion to ensure Operational Efficiency

● Evaluated Resources and Budgetary Requirements in Procuring Orders

● Navigated Multiple Systems Including use of Chat for internal Support to Field Technicians

● Performed HR duties to Include entry of New Hire Associates in Administrative System

● Assigned Bin Location and Truck numbers to New Hires

● Maintained an Active file on Technician status (e.g. Active/Inactive Status)

● Scheduled Preventative Maintenance of Vehicles and Conducted follow ups to ensure truck availability

● Ensured Compliance of Equipment on Vehicles

● Assisted Network Managers in Reservation of room availability for Interviews and Scheduled Calendar Invites

● Participated in Training and Safety Meetings

Home Depot- R aleigh, NC

Front End Operations Support- 2002-2010

● Provided Superior Customer Service and Support to Increase sales and store profitability

● Responsible for Scheduling Front End Cashiers to prevent gaps in coverage

● Processed Credit Card Applications and reviewed terms and policies with customers

● Assisted customers with buying needs through asking qualifying questions to best recommend the correct product and Services

● Engaged in Customer Interactions and Provided customers with Product Knowledge and Understanding to include return of products as well as usage of products and Warranties

● Cross Trained in Other areas of the store to assist customers and ensure minimum wait time

● Conducted Internal audits, Metrics and Review

● Assisted with interviewing process and training

● Managed Cash drawers, Balanced, Reconciled, and Investigated shortages and Overages

● Issued Store Credits and Promoted Weekly Ads

● Aided in Return Authorizations for store credits Education:

Medical Vision, Raleigh, NC

Medical Billing and Coding I & II - 2006

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