Marie Alston
**** ******** ******* ***** *******, NC 27616
Phone: 919-***-****
Email: m ac7a43@r.postjobfree.com
Objective: Highly Motivated Professional seeking a position as an Administrator, Possessing massive Experience and Expertise in MS office, Word, Excel, SharePoint and SAP and Customer Master Material Professional Experience:
GlaxoSmithKline- Zebulon, NC
Business Systems Analyst -2017- Present
● Performed and Supported Project Management activities, including Planning, Status Reporting and management of client expectations
● Proficient use in MS office, Word, Excel and SharePoint to compile reports, letters, and Presentations
● Prepares and Distributes monthly BI reports
● Analyze system Incident Reports and determine next step
● Perform Customer and Application Support to the business
● Perform risk and Data Integrity Assessments
● Responsible for accuracy of Customer Information Records,Patient Information and Customer Conditional label Records
● Managed Sensitive and Confidential Documentation using Systems Applications
● Managed various data to include, Sales and Distribution, Finance, Quality, Warehouse and Data Collection forms ( dcf)
● Controlled and Maintained Engineer Change control data such as Material Master, Change Management, Bill of Materials and Recipes
● Escalate high priority tickets to major tickets by confirming with the business to determ impact
● Confirm if Incident happened in ERP Systems
Merck Pharmaceutical- Durham,NC
SAP Administrator- 2016-2017
● Developed and Managed Schedules on daily basis
● Responsible for supporting management and management of staff
● Handled highly sensitive and confidential Documents relating to daily activities of the department
● Maintained daily Operational Workflow
● Managed agency and departmental records, reports and activities involving Implementation of Objectives using existing procedures or delivery of new methods
● Write, Edit and Coordinate the preparation of correspondence and other material
● Develop and or release work Procedures
● Responsible for Procurement Vendor management and Processed Purchase Orders and Updated SharePoint
● Faxed, Filed, Copied, and scanned documents
● Processed Invoices and worked Collaboratively with Vendors to address billing issues, Quotes and Concerns
AT&T – Raleigh, NC
Administrator 2010-2016
● Provided Strategic Planning, Management and Oversight to aid in the Support of all Operational Phases of Infrastructure to Network Managers, Infrastructure Technology Managers, Construction and Engineering
● Manage day-to-day operations and office facilities; collaborate with other personnel to purchase and issue equipment and order office Supplies
● Managed a Framework of Policies, Process and Procedures used by the Organization to ensure fulfillment of task and Completion to ensure Operational Efficiency
● Evaluated Resources and Budgetary Requirements in Procuring Orders
● Navigated Multiple Systems Including use of Chat for internal Support to Field Technicians
● Performed HR duties to Include entry of New Hire Associates in Administrative System
● Assigned Bin Location and Truck numbers to New Hires
● Maintained an Active file on Technician status (e.g. Active/Inactive Status)
● Scheduled Preventative Maintenance of Vehicles and Conducted follow ups to ensure truck availability
● Ensured Compliance of Equipment on Vehicles
● Assisted Network Managers in Reservation of room availability for Interviews and Scheduled Calendar Invites
● Participated in Training and Safety Meetings
Home Depot- R aleigh, NC
Front End Operations Support- 2002-2010
● Provided Superior Customer Service and Support to Increase sales and store profitability
● Responsible for Scheduling Front End Cashiers to prevent gaps in coverage
● Processed Credit Card Applications and reviewed terms and policies with customers
● Assisted customers with buying needs through asking qualifying questions to best recommend the correct product and Services
● Engaged in Customer Interactions and Provided customers with Product Knowledge and Understanding to include return of products as well as usage of products and Warranties
● Cross Trained in Other areas of the store to assist customers and ensure minimum wait time
● Conducted Internal audits, Metrics and Review
● Assisted with interviewing process and training
● Managed Cash drawers, Balanced, Reconciled, and Investigated shortages and Overages
● Issued Store Credits and Promoted Weekly Ads
● Aided in Return Authorizations for store credits Education:
Medical Vision, Raleigh, NC
Medical Billing and Coding I & II - 2006