Customer Service Sales

Megan Cook

317-***-**** *********@*****.*** *31 S. Highland St. Memphis, TN 38111

Professionally trained receptionist of five years ensuring high standards of culturally competent

care for a wide variety of customers with diverse needs. Ability to multitask with strong organizational skills enabling projects to be completed on time and within budget.

Skills

Client-focused care, Adept at prioritizing and managing deadlines, Quick learner, Versatile team player, Great at performing under pressure, Schedule management, and Data accountability

Experience

Ossip Optometry and Ophthalmology Central Services Representative FEB 2017 – May 2018

Eye care and insurance subject matter expert

130 customer call volume per day

Customer-Manager business integrator

Ossip Castleton Location Patient Services Representative

JUN 2012 – FEB 2017

Trained staff on current procedures and product knowledge

Evaluate patient care needs, prioritize treatment, and maintain patient flow

Created daily cash reports for accounting management

Researched and resolved accounts payable discrepancies

Sales Associate JCPenny

JUN 2010 – MAY 2012

Greeted customers entering store to ascertain customer needs

Directed calls to appropriate individuals and departments

Monitored cash drawers in multiple checkout stations

Helped achieve sales goals and monthly quotas

Server IHOP

JUN 2005 – MAY 2008

Greeted customers and provided excellent customer service

Followed food and safety procedures for health sanitation regulations

Maintained Point Of Sale system to maintain customer orders

Reported promptly and motivated

Honors

Five Year Service Award – Ossip Optometry and Ophthalmology

2009 Dean’s List Semester II – Ivy Tech Community College

Education

2011 Associates General Studies – Ivy Tech Community College

(110 Credit hours earned*)

2009 High School Diploma – Lawrence Central High School

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