Manager Customer Service
Resume:
Eddie Upshaw
Ellicott City Md 21045
Phone: +1-571-***-****
********@*****.***
OBJECTIVE
Objective: To obtain a position with a professional team oriented organization that will utilize my skills, education, and experience to help the company meet its goals and expectations
EMPLOYMENT HISTORY
Manager
The Cheesecake Factory
September 2018 – Present
Manage a restaurant with sales in excess of $14 million.
Responsible for all FOH operations
Perform daily and weekly inventory processes.
Full P&L responsibility.
Maintain stocks of all retail supplies.
Managed all catering and banquet activities.
Responsible for all capital expenditures.
Supported a staff of 85 employees
Famous Daves
January, 2016 — July 2018
Responsible for all areas of Restaurant management.
Analyze efficiency in various process and procedures including decision making on the viability of store locations.
Maintained restaurant pc and network solutions
Opening and closing management duties.
P&L statement adherence responsibility.
Hiring and firing responsibility
Responsible for all HR and admin policies including payroll.
Using cost management software maintained store supplies and capital expenditures.
Installed and trained employees on new software and hardware systems.
Store Manager
Radio Shack
January 2014 – January 2016
Managed multiple locations.
Instrumental in the opening and closing process of several locations
Lowered inventory shrink numbers by 75%
All HR responsibilities including hiring and firing.
Maintained staffing levels despite a company wide turnover tendency.
Helped three associates transition into management.
Manager
Glory Days
January, 2009 — December, 2013 (6 years 11 months)
Helped ensure quality customer service provided at all times
Responsible for ordering and maintenance of food cost and preperation
Manage all foh employees
Responsible for training and retention of all foh employees and all relative management and human resources responsibilities
Maintain staffing levels according to budget
Controlled entire inventory process
Help maintain restaurant computer and entertainment systems
Responsible for all Management duties and responsibilities.
Manager
Applebees
January, 2008 — January, 2009 (1 year)
Managed operations of $5M restaurant
Essential in planning and execution of several lucrative promotions that became part of company SOP.
Responsible for all loss prevention issues
Responsible for ordering and maintenance of food cost and preperation
Manage all foh employees. Responsible for training and retention of all foh employees and all relative management and human resources responsibilities.
Manager
Babbages
January, 2007 — January, 2008 (1 year)
Supervised 10 store employees. Coordinated all in-store promotions
. Maintained low shrink numbers.
Maintained staffing levels.
Manage and develop 12 employees.
Directly responsible for visual and warehouse Responsible for all Loss prevention issue and merchandising. the maintanence of quality controls.
Set and monitor sells levels and adjust pricing accordingly.
Intel Systems Analyst
U.s. Army
January, 1999 — January, 2002 (3 years)
Based on In-depth knowledge of Air, sea, and ground systems, provided service and support to numerous consumers and sites.
Provided for the accuracy of reporting for my perspective area of coverage.
Using knowledge of computer applications planned and prepared
mission briefs and synopsis for numerous consumers.
Proficient in most computer operating systems and secure windows server environments.
Installed and maintained operating systems in a Linux environment.
A+ certification.
EDUCATION
University of Maryland
Bachelors Degree,
Degree date: 2006
Howard Community College
Associate Degree,
Degree date: 2001
LICENSES / CERTIFICATIONS
Serve safe
Alcohol awareness
A+
Pc Networking
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