Customer Service Sales

HIGHLIGHTS OF QUALIFICATIONS:

Post-secondary education combined with over 10 years of experience in management, customer service & business development

Experienced and forward -thinking professional with a solid background in management, administration, sales and customer service

Superior customer service skills and the ability to effectively support all stakeholders and diverse interest groups and the public

Well-developed communication skills, both verbal and written; articulate and professional speaking abilities, skilled in reviewing and editing correspondence

Client-focused attitude with excellent interpersonal and relationship-building skills; ability to build collaborative relationships across all levels of the organization and liaise with external stakeholders

Experience in coordinating projects, promoting business services and providing comprehensive support to management

Skilled at evaluating options, generating solutions, responds to enquiries and resolves complaints harmoniously

Highly independent with the ability to work within tight deadlines, adapt to change, prioritize competing issues and manage diverse projects

Self-starter, capable of identifying needs for and take independent action

Advanced computer skills, utilized Microsoft Office applications including Word, Excel, Outlook and Power Point

WORK EXPERIENCE:

Facilities Coordinator

Pathway Communications, Markham 2016-Present

Provide exceptional Customer service ensuring customer satisfaction

Responds to emails, receive & dispatch,

Greet customers, and responds to phone and in-person inquiries

Monitor & record temperature of COLD rooms

Monitor entire building through CCTV

Coordinate all facilities activities, work direction, and support systems

Front Desk Officer/Site Security Supervisor

Empire IPS Inc. 2013 – 2016

Monitored the entire commercial building, managed and leased by Madison Properties in down town

Collected rental cheques, coordinated with tenants, management and visitors

Enforced rules of occupancy and reported required repairs to management

Supervised contractors work, provided all possible support to tenants & contractors

Security Supervisor

Brilliant Security Services, Toronto 2009-2012

Managed new service contracts with condominiums, warehouses and construction sites.

Responsible for the day-to-day administration of contracts and reports.

Abdul Khan - Email: *************@*****.*** Cell: 647-***-****

Liaised with management, unit owners/tenants, Board of Directors and Contractors to ensure issues/problems are being addressed.

Worked closely and assisted Property Manager in a shared facility servicing 450 condo units.

Maintained property by investigating and resolving owner’s complaints; enforcing rules of occupancy and reporting repairs to management.

Enforced occupancy policies and procedures by confronting violators.

Sales Manager

Varitron, Lahore, Pakistan 2004-2009

Sold high-tech medical equipment to healthcare facilities in Pakistan from world renowned manufacturers and assisted service team in installations of such devices.

Liaised with partnering companies and established relationships with manufacturers to ensure smooth transactions.

Negotiated contracts and pricing with partners providing quotations, proposals, and materializing into contracts for supply of equipment.

Implemented sales & technical presentations to existing and potential clients.

Created and established marketing plans and sales forecasts.

Executed technical & commercial bids for clients.

Developed and maintained country wide customers’ database.

Followed and administered full cycle of business relations (application trainings, installations)

Collected intelligence of competitors’ strategies and developed countered actions.

Tracked business, revenue and evaluated team performance.

Participated in various international trade shows.

AWARDS AND RECOGNITION:

Won best performance award of the year for achieving the key accounts and exceeding the target

Won “Salesman of the Quarter award" for achieving large volume sales

Won the contract for US$ 6 m for PET-CT, Cyclotron and Analytical lab equipment from PAEC on turn-key basis. This was the first ever equipment in the country

EDUCATION AND TRAINING:

Bachelor’s in science (Accredited by University of Toronto)

University of the Punjab, Lahore, Pakistan

Condominium Management & Administration Certificate Program (ACMO) - Humber College

- Condominium Law

- Condominium Administration & Human Relations

- Physical Building Management

- Financial Management for Condominium Managers

- Residential Tenancies Act in Ontario

Contact this candidate