Manager It

JOHN G. STEVENS

***-**** ******* ******, **********, Ontario

+1-289-***-**** ***********@*****.*** www.linkedin.com/in/john-stevens-0540179

PROFILE

IT professional with more than 25+ years of industry experience, working in various aspects of the field; From being a developer, help desk, network technician, to building and managing teams, infrastructure and budget. In my most recent employment I built the IT department from the ground up using ITIL as the foundation in designing our practices to meet business requirements

Technical Skills

Software:

Dynamics CRM & Dynamics 365

Hubspot

Microsoft Team Foundation Server

SysAid

Great Plains

Confluence

SharePoint & SharePoint 365

Microsoft Office family (including Project and Visio) & Office 365

Microsoft SQL Server

Operating Systems:

Windows Server 2003-2016

Windows 3.11 - 10

Red Hat Linux 5.2

CentOS

Ubuntu 6.06

Communications Platforms:

Microsoft Exchange

Skype for Business

Jive Communication

WebEx

Goto Meeting

Virtualization Platforms:

VMWare Vsphere 5

HyperV 2016

Azure

AWS

Google Cloud

Servers:

IBM XSeries

Cisco UCS 5108 Blade Chassis &UCS B200 Blade Servers

Virtualization Platforms:

Instigate Firewall & Routers

Cisco ISR 4221 (Router), Catalyst WS-C3850-48P-S(Switch)

Juniper MX80

Programming Languages:

Borland C, C++

Microsoft Visual C

Perl

VB Script

CERTIFICATIONS AND MEMEBERSHIPS

SharePoint 2010 Administrator Certification

ISSMP online training – InfoSec Institute

Prosci Change Management Certification through AdPro

ASQ – Member of American Society for Quality

IAPP – Member of International Association of Privacy Professionals

MCP - Microsoft Certified Professional MCID: 7802164

EMPLOYMENT RECORD

Adlib Software Burlington, Ontario, Canada Director, ISM & QMS May, 2005 – May, 2018

Built IT infrastructure at Adlib from the ground up and building a high performing IT team responsible for overseeing 700+ servers. Key action included replacing antiquated technology through Cisco Blades to initiating Cloud infrastructure

Participated in leadership team development of functional business plans for the organization

Conducted a complete process inventory of Product Engineering, Quality Assurance, Product Management, and Professional Services as part of a continuous improvement program. Performing a gap analysis against ISO/IEC9003:2014, ISO9001, in preparation for compliance and certification and Continuous improvement program.

Acted as point of contact for external clients and others in regards to external audits of the organization’s processes.

Developed and implemented a business continuity and disaster recovery program across the organization.

Advised and informed the executive on all matters regarding security.

Adlib Software Burlington, Ontario, Canada Director, IT Systems & ISM

Implemented a companywide security program including both physical and digital security technology, policies, processes and training. Also providing reporting with breach level indexing to the CSO and executive body advising on risks and mitigation.

Provided technical and project management expertise to the organization’s corporate vision and various internal IT projects.

Responsible for coaching, and development of the IT Department staff.

Responsible for the Business Continuity program for all aspects of the IT infrastructure.

Developed the IT Systems and maintained budget.

Adlib Software Burlington, Ontario, Canada Manager, IT Systems

Development Source Control Applications, successfully completed Migration of Microsoft Visual Source Safe to Microsoft Team Foundation Server (TFS) 2005 and then upgraded from Microsoft TFS 2005 to Microsoft TFS 2010.

Upgraded the ERP system (Dynamics CRM) from 3.0 to 4.0 and then upgraded from 4.0 to 2011.

Upgraded to SharePoint Office Server 2007 expanding scope to include Professional Services and the Executive. Then project managed the upgrade to 2013.

Represented the department at the leadership team meetings.

Developed and maintained the IT Systems Budget.

Responsible for building, coaching and development of the IT Systems team.

Responsible for maintaining a 99.97% uptime on all systems including phone system.

Adlib Software Burlington, Ontario, Canada IT Administrator

Implemented SharePoint Portal 2003 into the IT department

Organized and managed evaluation and procurement of IT infrastructure purchases.

Maintained and carried out all day to day administrative functions in regards to the organizations IT infrastructure (account creation, roll out of hardware and software, server maintenance etc.).

Maintained all corporate business systems for performance, upgrades and system refreshes.

Managed the physical move of the organization HQ to a new building. Including the data centre.

Deputized in absence of a manager and undertook a range of administrative duties as were required.

Various comedy clubs in Dublin, Ireland Stand-Up Comedian Sept, 2002 – Nov, 2005

IMPAC, Integrated Control Systems Dublin, Ireland IT Manager Europe May, 1998 – Sept, 2002

Organized, procured, and maintained European IT infrastructure and staff across 24 offices.

Developed and maintained an internal hardware inventory application.

Represented European IT interests in monthly meetings with the global IT team.

Developed and maintained the European IT budget.

ACADEMIC EDUCATION

1984- 1988 Great Valley HS 225 Phoenixville Pike, Malvern, Pennsylvania, USA College Prep

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