IT Professional, Certified Desktop Support Analyst
Resume:
Kenneth Rosenberg
Myrtle Beach, SC 29588
Cell: 843-***-****
*****************@*****.***
Qualifications:
** **** *****’ experience as a Desktop Support/Software Technician and Help Desk Analyst
13 years’ experience in Purchasing/Procurement/Receiving
CompTIA A+ Certification
HDI Desktop Support Technician (DST) Certification
Strong troubleshooting and problem solving skills
Works effectively independently or as part of a team with strong customer service and leadership skills
Technology Skills
Software: Configure and navigate through Windows 98, 2000, NT, XP, Vista,Windows 7, 8, and 10. Adobe Acrobat Professional, Microsoft Office Suite. Application support, network protocol and services, client management, and OS installation, Access and SQL Server database repair, file management. VPN Clients, Ultra VNC Viewer, GoToMeeting, Connectwise and Team Viewer.
Hardware: Install, troubleshoot, and repair of the following: printers, scanners, hard disks and CD/DVD drives, power supplies, CPU's, sound cards, video cards, laptop monitors, RAM, NICs, hubs, routers, and cabling. Locate and identify system components, assemble systems, system staging and deployment.
Employment History:
BlueCross BlueShield of South Carolina, Myrtle Beach, SC October 2016 - Present
Sr Workstation Support Analyst
ITResource Solutions, East Setauket, NY
(Work performed at BlueCross BlueShield of South Carolina, Myrtle Beach, SC)
September 2012 – October 2016
Workstation Support Analyst
Responsibilities:
Maintain workstation hardware and software for approximately 1000 internal customers. Replace hardware that has become faulty and correct software issues. Order replacement parts and track status/inventory of items. Ensure tools and equipment are licensed and approved by IS purchasing.
Assist in rollout and installation of workstation software and hardware. Perform software updates and handle moves, computer setup and peripherals from site to site.
Complete data backups and restorations for users. Assist customers/users and answer questions regarding their equipment.
Purchasing and Receiving of all departmental equipment and supplies
Acquire and maintain C-2 government security clearance.
Hi-Tech Software, Peachtree City, GA
April 2002 - October 2011
Senior Support Technician/Help Desk Analyst
Responsibilities:
Provide second level phone and remote support for approximately 3500 users of HI-Tech Software’s Rent Plus software, within the country and abroad, including hardware, software and network.
Identify and solve problems including program issues, networking, internet connectivity, automatic payment processing, and security gate interfaces.
Set up and deploy desktop/laptop computers to new and existing users. Includes the backing up of client data, installation of applications, restoring client data to new equipment, setting up printers and peripherals, and testing VPN and wireless connectivity.
Ensure the highest customer satisfaction possible while creating, updating, and closing incident tickets utilizing Connectwise PSA software.
Discovery Marketing, Marathon, FL
May 2000 - April 2002
Marketing Representative
Responsibilities:
Build and maintain long-term trusting relationships with home water treatment system clients.
Travel within an assigned territory to evaluate client requirements, determine the best systems to fit their needs while keeping within their budget.
Provide written (daily, weekly and monthly) sales reports and summaries regarding client visits and related activities.
Responsible for all areas of sales, including client identification, developing sales strategy and building existing customer accounts.
Ocean Key Resort, Key West, FL
April 1996 - May 2000
Purchasing Manager
Responsibilities:
Created and implemented centralized purchasing system for the entire resort.
Established and ensured compliance with company and division-wide purchasing/procurement strategies, policies, standards and practices for perishable and non-perishable goods.
Established and lead effective network with suppliers and internal customers; Managed ongoing relationships with key strategic suppliers.
Negotiated major contracts and purchase agreements with critical vendors for perishable and non-perishable goods to ensure continuity of supply of required goods.
Additional responsibilities included installing, repairing, maintaining, and upgrading desktop and notebook computers.
Managed a broad range of installation, upgrade, roll-up, and troubleshooting projects for windows-based network, with focus on computer/network systems.
Stony Hill Inn, Hackensack, NJ August 1993 - April 1996
Executive Steward
Responsibilities:
Planning, direction, coordination and execution of all operations and personnel within the stewarding department including maintenance and sanitation in all food production service areas for large upscale catering facility.
Purchasing/procurement strategies, policies, standards and practices for perishable and non-perishable goods.
Effectively lead, train, coach, motivate, and provide feedback to the stewarding staff on a daily basis.
Culinary Institute of America, Hyde Park, NY
July 1988 - August 1993
Assistant Purchasing Manager
Responsibilities:
Solicit bids, secure written and telephone quotations from vendors, analyze bids, perform value and cost analysis and acquire perishable and non-perishable products.
Supervise and evaluate multiple subordinates in the Store Room Department.
Manage the performance of purchasing clerical functions, including routine correspondence, vendor list preparation, vendor applications and updates, bid and specification preparation, compilation of surplus equipment lists, and contract and record files maintenance.
References:
Provided upon request
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