Customer Service Social Media

INNA NUFAL *********@*****.***

• Malden, MA ***** • Mobile 617-***-****

Software QA Tester

Key Skills

QA Standard Operating Procedures

SQA Tools & Best Practices

HP ALM, UFT, Selenium,

Oracle 12C: SQL

Test Plans, Strategies & Scripts

GUI Testing

Functional Testing

Regression Testing

Integration Testing

Analysis and Detail

Observation

Tracking, Logging &

Reporting

Agile (SCRUM)

SDLC, STLC

Issue Identification &

Documentation

EDUCATION

Software Quality Assurance / Quality Control Training: Portov Computer school;

Courses: Learn Software Testing from Scratch-Be an QA Lead, Manual Software Testing With Bug Reporting Tool ALM/QC, Manual Software Testing With Bug Reporting Tool ALM/QC

Salem State University, Massachusetts

Bachelor of Science, Economics

PROFESSIONAL EXPERIENCE

BNY Mellon, Everett MA 2016-2018

Fund/Client Accounting

Reporting and validation

Data maintenance

Quality control of monthly statements

Creating Standard Operating Procedures

Dental office, Brookline MA 2016

Billing specialist

Send claims and pre-estimates to insurance.

Ensure customers satisfaction

Imputing data in the dental software for patient and insurance information.

IMN Inc. Malden, MA “Moe’s Café” 2010-2014

Co-Owner/ QA/BA

Established, owned and operated a new restaurant business

Set up and managed data entry of point of sale device for the business.

Run test and reported bugs to the developer

Provided customer service with outstanding quality performance.

Controlled quality of the final product

Managed employees, regarding scheduling and training.

Managed company's website and all social media.

Processed payroll and managed all HR related tasks.

Responsible for book keeping, accounts payable and accounts receivable.

Analyzed financial statements and implemented improvements, resulting in increased revenues.

LANGUAGES

Speak, read and write fluent Russian, English

References available upon request

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