Human Resources Employee Relations

ANGELA G. MIDDLETON

***Appletree Lane, West Columbia, SC 29170 Mobile: 803-***-**** Phone: 803-957- 8030 *************@*****.***

Human resources Business Partner

An experienced human resources professional who provides strategic counsel, coaching and direction to business managers regarding HR matters, handles high-risk employee corrective actions and labor relations situations. Provides change management leadership and is an active participant in creating and driving corporate and human resource initiatives. Collects and analyzes HR data in order to make recommendations to business unit management. Uses knowledge of various human resources functions, including staffing, compensation, benefits, training and employee relations to provide tactical HR support to line managers. Recommends and drives execution of programs and policies that create or reinforce a positive employee relations atmosphere.

CORE COMPETENCIES

Recruitment & On-Boarding

Employee Engagement

Employee Relations

Employee Retention

Employee Conflict Resolution

Workforce Planning Strategies

Promoting Diverse Workforce

Performance Management

HR Process Improvement

Forward Thinking

Critical Thinking

Excellent Written/Verbal Skills

Managing Change

Developing Others

Coaching and Development

Interpersonal Relationship Skills

Fostering Teamwork

COMPUTER SKILLS

Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint), Outlook, Microsoft Project, PeopleSoft 7.5, 8.0 & 8.8,

SAP HR/Payroll, Kronos 4.2, IVS 2000 Plus (Badge Maker), Intelli Security System, State – SAMS & HRIS Systems, Visio

ACCOMPLISHMENTS

Participated in developing HR strategies to help business units identify current state roles to establish a transition plan to prepare for future state roles

Facilitated knowledge sharing sessions a companywide book club for leaders

Acted as the SME to implement the SAP HR/Payroll system at SC Department of Motor Vehicles

Participated as the SME to migrate the PeopleSoft HRIS from 7.5 to PeopleSoft 8.0 (Web-based)

Implemented Kronos automated time and attendance system and trained users

Implemented mandatory direct deposit

Successfully negotiated vendor contracts for employee uniforms and cafeteria vendors

PROFESSIONAL EXPERIENCE

Aflac Group Insurance, Columbia, South Carolina

Human Resources Consultant, February 2015 – Present

Participates in a companywide initiative which includes integration of systems to standardize and streamline business processes, provide cost savings for conducting future business, improve customer experience, customer satisfaction, and improve overall operations. The process involves HR guiding and partnering with the business units to identify critical roles within their perspective lines of business through completing workforce analysis questionnaires. HR analyze the current state roles and tasks and compares them to the future state roles and tasks to identify and validate staffing needs within business units.

Conduct 1-on-1 stakeholder analysis meetings to gather and validate data

Analyze questionnaire responses per business unit

Validate the number of current staff members per business unit

Identify the number of future state teams needed per business unit

Confirm current tasks by description, business unit, and volume

Designate future tasks by description, business unit, and quantity

Attend weekly project meetings and provide HR updates to the project manager

Provides and administers day-to-day performance management guidance to line management to include coaching, counseling, career development.

Sr. Human Resources Generalist, April 2014 – January 2015

Advised executive leadership, people managers and employees on aspects of human resources to include, coaching employees, policies, and procedures interpretation; maintain compliance with federal employment laws and regulations. Managed the delivery of timely, relevant, and efficient HR operational services in partnership with other HR organizations and resources; worked and communicated effectively across HR and client organizations.

Provided face-to-face contact needed to resolve sensitive employee issues, including terminations, violence in the workplace issues, harassment/discrimination, investigations, and labor relations issues.

Resolved thorough and timely investigations.

Partnered with Leadership Learning and Development to coordinate training and development programs for managers and employees.

Reduced unemployment expense through timely processing and contesting unemployment claims.

Partnered with Health Services in the processing and administration of worker’s compensation claims; provided information for OSHA reporting.

Human Resources Generalist II, February 2011 – March 2014

Administered human resources plans and procedures for Aflac Group employees; advised all levels of leadership and employees on the proper interpretation of policies and procedures; worked closely with the VP, Human Resources to adapt Aflac’s policies to the Aflac Group environment; and maintain corporate compliance with federal and state ADA and EEO regulations.

Facilitated quarterly training class for newly promoted managers and supervisors.

Investigated employee inquiries and provided guidance.

Assisted Talent Acquisition with the onboarding process.

Partnered with corporate HR support regarding compensation and benefits programs; assisted with the coordination of the annual performance management process.

South Carolina Department of Motor Vehicles, Blythewood, South Carolina

Human Resources Manager, October 2008 – February 2011

Acted as Subject Matter Expert and team lead for the SAP HR/Payroll Project implementation. Trained the human resources staff and partnered with other Human Resource Managers to provide system support.

Assisted the HR Director in maintaining the HR Database.

Assisted HR Managers in the maintenance of their HR Measurements and distributed the information to all Deputy Directors, department managers, and the Agency Director.

Coordinated and organized HR key projects during the agency peak times.

Managed HR processes to include: EPMS (Employee Performance Management Systems) appraisal process, annual benefits open enrollment, high volume hiring, year-end leave processing, HR advisory meeting, and unemployment hearings.

Represented the agency by attending various HR functions and meetings such as SCEIS (South Carolina Enterprise Information System), HR Advisory Committee and Unemployment hearings.

Human Resources Specialist, February 2007 – October 2008

Verified and processed all salary transactions and worked very closely with the payroll department. Maintained and updated position descriptions on active, temporary and grant employees, managed the recordkeeping requirements for the agency’s temporary and contract employees. Aided employment and leave sections as it pertained to compensation and classification issues.

Responded to telephone and written employment verifications regarding agency personnel and responded to the request for information and assistance from managers and employees.

Ensured accurate maintenance of salary transactions.

Updated and monitored HRIS and SAMS with temporary contractors’ information.

Assisted Class and Compensation Manager with updating and reclassifying positions.

ADDITIONAL EXPERIENCE

Human Resources Representative, US Foodservice, Lexington, South Carolina, February 2005 – February 2007

Payroll Administrator, Siemens, Blythewood, South Carolina, October 2002 – April 2004

Human Resources Representative, Siemens, Blythewood, South Carolina, March 2000 - October 2002

Human Resources Coordinator, Safety Kleen Corporation, Columbia, South Carolina, May 1999 – March 2000

Benefits Coordinator, AgFirst Farm Credit Bank, Columbia, South Carolina, September 1995 – May 1999

Senior Human Resources Associate, Fleet Mortgage Group, Columbia, South Carolina, August 1988 -September 1995

EDUCATION

Southern Wesleyan University, Columbia, South Carolina

Bachelor of Science, Business Administration, May 2010

PROFESSIONAL AND COMMUNITY MEMBERSHIP

SHRM National and Local Member, Diversity Council, Leadership & Employee Change Advisory Council, Blythewood Chamber of Commerce Member, Urban League Mentor, Volunteer at Chris Myers Home, Safety Committee, Internal Auditor, Newsletter Team, Career Development Team, Employee Appreciation Committee.

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