Customer Service Security Officer

Summary

Extremely motivated individual with a SECRET security clearance, and 3 years of experience as a maintenance plans, scheduling and documentation specialist at the busiest air base in the Pacific. Diplomatic and tactful with professionals and non-professionals at all levels. Globally competent with exceptional people skills including the ability to handle complex issues. Dedicated and consistent- any task given is taken very seriously and conducted in a thorough manner.

Summary of Qualifications

PMP Educated

Microsoft Office Specialist (MOS) Certified

Working Knowledge of Production Operations and Organization

SharePoint Proficient

Skilled at Planning and Scheduling Workloads

Management skills

International Customer Service

Efficient Multi-tasker

Professional Experience

DFW INTERNATIONAL AIRPORT – Civilian Security Officer – AUG 2018- PRESENT

Deliver superior customer service to over 1 million travelers, both domestic and international.

Enthusiastic, and effective member of the DFW LifeSaver emergency management Staging team that lead my team to a 100% pass rating. Exceptional organization and attention to detail helps scenarios run seamlessly between departments.

Delicately resolve conflicts while maintain a pleasant and professional demeanor while protect all customers and employees during thorough screenings and patrols.

USMD HOSPITAL AT ARLINGTON – Surgical Unit Secretary – JAN 2016- AUG 2018

Depending on need, effortlessly transition between billing, scheduling, operating room desk management, and patient intake. Highly capable in all four positions and called upon often to cover for employees, and train new hires.

Caringly attend to the needs of family members, as well as coordinating patients and family members through the surgical process resulting in over 60 successful procedures daily.

Manage and coordinate communication between day surgery, operating room, recovery, and in-patient units.

Skillfully create, update, and manage numerous vital excel products for the surgical unit.

U.S. AIR FORCE - Maintenance Plans, Scheduling and Documentation – MAY 2013- DEC 2015

Successfully managed scheduling office while all other co-workers were deployed resulting in over 600 flying hours and 3 major missions over a 3-month period.

Tenaciously prepared and presented daily and weekly briefings for senior leadership to clarify the coordination of critical information between multiple organizations.

Managed major and minor maintenance of 19 C-130H aircraft at the busiest air base in the Pacific. As well as mission scheduling for C130H, C-12, and UH-1 aircraft.

FLAW TECH. - International Sales, Communications and Marketing - JAN 2007- DEC 2011

Participated and traveled to the 7th International Conference on NDE in Relation to Structural Integrity for Nuclear and Pressurized Components in Yokohama, Japan.

Familiarized co-workers with Japanese business culture resulting in successful sales and relations.

Participated and traveled to several domestic business conferences throughout the United States.

Telecommunication conferences with German and South Korean clients that deepened professional ties.

Prepared marketing materials for worldwide distribution.

Proficient in the use of Microsoft Excel, Microsoft Word, Mac OSX, Spreadsheets, and Presentations

Employment History

DFW INTERNATIONAL AIRPORT – 2400 Aviation Drive, DFW Airport, TX 75261

August 2018 to Present Civilian Security Officer

USMD HOSPITAL AT ARLINGTON – 801 W I-20, Arlington, Texas 76017

January 2016 to August 2018 Surgical Unit Secretary

US AIRFORCE – Yokota Air Base, Japan

September 2013 to December 2015 Maintenance Plans, Scheduling, Documentation

FLAWTECH, INC. – 4486 Raceway Dr SW, Concord, North Carolina 28027

January 2007 to December 2011 Marketing/Sales

Education

UNIVERSITY OF NORTH CAROLINA AT CHARLOTTE– Charlotte, NC

B.A. with Double Major: German/ International Studies

Graduated December 17, 2011

PHILIPPS UNIVERSITY – Marburg, Germany

German Language/ Culture Study Abroad 2009-2010

Certifications and Awards

MICROSOFT OFFICE SPECIALIST (MOS) CERTIFIED – 2018

ITIL – EXPECTED MARCH 2019

SIX SIGMA GREENBELT – EXPECTED MARCH 2019

MICROSOFT EXCEL CERTIFIED - 2018

AIR FORCE ACHEIVEMENT MEDAL - 2015

MAINTENANCE SUPPORT PROFESSIONAL OF THE YEAR - 2014

SCHEDULER OF THE YEAR - 2014

SCHEDULER OF THE QUARTER - April - June 2013

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