QA Manager

Roopa Radhakrishnan

**** ********* *****, **********, ** - 94588

Ph : +1-720-***-****

Email : *****.*************@*****.***

Linkedin : www.linkedin.com/in/rooparadhakrishnan2018

Experience Summary

12+ yrs experience in Quality Assurance, seasoned hands-on leader with proven record of establishing QA best practices.

Multifaceted roles including QA Manager, Project Coordination and Automation Lead

Successfully shipped many releases of large scale RPA products, web apps, mobile apps and API's in Banking, Insurance and Retail domain projects.

Expertise in Insurance - Eligibility, Plan display, Enrollments, Account Transfers/Referrals(CA and ID exchange), Retail Banking - IVR, Contact Center Systems, Core Banking, Online Banking, Cards, Investment Banking Reconciliations

Building efficient teams during the entire lifecycle of the projects/organization, coaching & mentoring team members and enabling knowledge sharing among the team

Efficiently planning, project estimation, test execution and coordinating tasks like Smoke Testing, Functionality/Non-functional Testing and Regression Testing using Test/Defect management and project management tools

Have authored all testing documentations like Test Strategy document, Detailed Test plan, Requirement Traceability and Test Summary/Executive Reports.

Defect Management for large scale projects(daily defect triage calls, etc.) and Daily/Weekly Status Reporting.

Managing QA/release code branches with Jenkins/Bitbucket tools to continuously build/deploy codes in sync with changes done by development team.

Implementing the automation frameworks with UFT, Selenium, Sahi and Appium.

Implementation of automation for API's with SOAP UI and Load testing with JMeter/LoadRunner in Agile development model and thus enabling the execution of adhoc changes effectively and efficiently.

Extensive experience in Waterfall, Agile V-model and hybrid projects and working on Onsite-Offshore model.

Quick adapter of new technologies, domains, tools and applications

Key Skills

Skills/Tools

My Experience

Test/Defect Management Tools

HP ALM, JIRA, MSProject

Job Scheduling Tool

Autosys, Jenkins

Repository tools

Confluence, SharePoint, iKnow, Docushare, TFS

Automation/Integration Tools

HP UFT(Certified), SOAP UI, Selenium-JAVA(Certified), WebDriver, Sahi, JMeter, Appium, WinRunner, LoadRunner, Jenkins, Bitbucket, GIT

Database

Oracle, DB2, Sybase, MySQL, Postgres

Scripting Languages

Java, Shell Script, Perl, VB Script, C, C++

API test Tools

SOAP UI, JMeter, Fiddler, Postman

Data Integration Tools

Informatica

Domains

Retail, Banking and Finance, Insurance

Operating Systems

UNIX, Linux, Windows

Professional Experience

GetInsured, MountainView, CA QA Manager – July ’18 till date

(Employer: Droisys)

GetInsured is the marketplace platform of insurance providers used by individuals/agents/admins.

Managed the California exchange QA project for Eligibility, Plan display, Enrollment, Account transfers and CAP modules.

Accountable for requirement gathering from product owners, communicate with teams across California and Pune, come-up with Test strategy/planning for efficient test creation/management/execution.

Daily sync-up with onsite and offshore team to assure team is in-line with the project requirements/changes.

Manage the tasks, tests and bugs within the team using JIRA(Dashboards/gadgets).

Use of Jenkins jobs to create QA release branches and keep the stable code in-sync with the master branch.

Lead defect triage meeting with Dev and product teams to bring the critical bugs to closure and to make sure the release is inline with the timeline.

Prepare and share the test summary reports with all cross-functional teams to highlight the project test progress/risks.

Leading a team of 14+ members, conduct a weekly one on one meetings with the team to discuss on the accomplishments and challenges of the individuals

Lead the automation project to automate the UI and API's using Sahi and SOAP UI( 60% of Regression testcases(UI and API's) are currently automated and scheduled to run on daily basis)

Bank of the West, San Ramon, CA QA Manager – Jan ’16 to June'18

(Employer: Droisys)

Managed 4 QA Enterprise wide projects by implementing efficient QA and process management.

Co-ordinate 10+ resources based out of California, Phoenix and Chennai for CCP Portal (10 MM project) - web based application operated on 32/64 bit VDI platforms designed with Robotic process automation tool. CCP Portal consolidates checking, savings, CD, MMS accounts, credit and debit cards data from multiple bank applications to a single portal.

RFP process initiation and POC demonstrated by vendors for various RPA tools were analyzed. Consolidated recommendations were provided for procurement based on the evaluations.

Conceptualize requirements with business through workshops to seal the finalized requirements for the project.

Accountable for Test estimation, Test strategy/planning and delegating tasks to team, Test cases/RTM, monitoring scope from business and schedule/deliverables from team, continual communication(Walkthrough's, triage meetings and status meetings) with business for project/risks transparency.

Creation and follow-up with other teams for the testdata - to be consistent across all the underlying applications.

Create a communication charter with the team to track deliverables on daily basis and asserting the team are closely coupled.

Institutionalized maintenance release processes after the project roll out which led to streamlined and consistent release planning and execution for the team.

Maintaining and monitoring of JIRA issues, prioritizing for future releases, setting up SLA's, closure and capturing of KPI's throughout for monitoring.

Hands-on in developing the hybrid framework for automating 70% of Smoke and Regression testcases with Unified Functional Tool using VB Scripting.

Evaluated PINDROP product for Contact center FRAUD Prevention project which provides real-time risk alerts and call intelligence through Phone printing technology.

Lead team for eCardServices project which involved validations of Card PIN change, Card activation, Card Replacement & Travel updates at BOTW Online banking, WebApp, Native App and backend(mainframe) validations using TSO. OLB Payment module batch validations of files from Paypoint at BIDM side were carried out.

Lead team for Web services testing of REST API's for Digital shared calendar project which was developed in Agile model and all user stories maintained in TFS.

Functional testcases automated with SOAP UI tool for data driven tests with assertions which reduced the functional testing timeline by 70%

Load testing with JMETER was performed which helped in identifying the performance issues in early stages of testing.

Wipro Technologies, Singapore ETL Test Lead – Jun ’04 to Feb ‘14 (QA Analyst -Vista InfoTech consultant for Wipro Jun ’04 to Nov ‘06)

Lead Quality Assurance engagements for clients - Dun & Bradstreet, Target and Union Bank of Switzerland.

Successfully delivered QA engagements for Joint Reconciliations Unit in UBS for Investment Banking domain -

-Upgradation of TLM 2.1 to TLM 2.7

-Autosys Upgradation from R4 to R11 for TLM-IS & REX

-TLM IS Maintenance project – Monthly releases

-REX Maintenance project – Half Yearly releases

Establish automation team, automated the regression suite for monthly/quarterly releases using Unified Functional Test tool.

Manage monthly releases, established metrics tracking and dashboard reporting to manage metrics across JRU-IT

Oversee end to end project management from budgeting, resourcing, Strategizing/planning and execution of projects

Negotiate KPI/SLAs with client and ensure strict adherence to Quality

Recruitment, team mentoring, deployment, monitoring and development

Driving the Test Approach & Closure documents walkthroughs with client for the sign-offs for every strategic and maintenance projects handled

Lead QA team for Target RedRx Pharma application suite dispensing modules which includes Patient/Prescriber, RX Processing and Product dispensing.

Setup CIT and ST teams to support the RedRx implementation

Implemented Data driven framework for 100+ Regression testcases of Global website for D&B using UFT and validations of Worldbase database which is generated with data processing systems (Global data repository and single view).

Performed performance testing of the Telebase payment platform for Dun and Bradstreet using LoadRunner, Perl scripts to validate the Anglicized characters in Benelux changes project

Education

oBachelor of Engineering and Technology in Electronics & Communication, Dayananda Sagar College of Engineering, Bangalore - India (2000 –2004)

oMasters of Business Administration in Project Management, International Technological University, San Jose - California (2014 - 2016)

Personal Traits

Confident, Self Motivated, Quick learner, Analytical thinker, Motivator, Hard Working, Committed

Visa Status

H1 visa holder valid till 2021

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