Customer Service Social Media

Kia Williams

443-***-**** ****.**@*****.***

Professional Summary

Highly organized and accomplished Administrative Professional with over 10 years in supporting cross functional teams and Executives to help streamline operational processes, which contributed toward meeting departmental goals.

Expertise in the following areas:

Vendor Management

Scheduling

Calendar Management

Travel Logistics

Developing and Implementing Office SOP’s

Experience

Metacoastal March 2016-Present

Glen Burnie, Maryland

MetaCoastal is a shared services company supporting multiple brands across the enterprise within the hospitality and travel industry

Human Resource Assistant

Serve as the main point of contact for tracking the onboarding of new hires as well as processing employee terminations

Point of contact for outreach to vendors partnering with Human Resources to address billing and invoicing issues or concerns

In-charge of tracking and distributing monthly checks to property owners across the enterprise

Integral part of the HR team who weigh in on streamlining the new hire onboarding process on an ongoing basis

Coordinate the logistics of candidate interviews, including travel, accommodations, and interview itinerary

Maintains confidential personnel files and personnel actions

Organize compile update company personnel records and documentation

Performing background checks through Info Cubic

Process I9 Forms for verification

Provide administrative support for HR executives

Coordinate HR projects such as meetings or surveys

Ensure accurate distribution of mail and packages within the HR department

Responsible for recording minutes for bi-weekly HR Team meetings

Assist in setting up logistics of new hire first day of employment

Prepare badges, passes and identification cards

Create, prepare and maintain onboarding binders for New Hire Orientation

SEARS APRIL 2012 – JANUARY 2017

Baltimore, Maryland

Sears, Roebuck and Co., a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a leading integrated retailer providing merchandise and related services

Loss Prevention Specialist

Monitored footage from surveillance cameras, assess and maintain store safety, enforce company rules among employees, and train other store employees in detecting shoplifters.

File incident reports and may have to appear in court.

Responsible for analyzing loss control and accident reports.

Lead for conducting internal investigations in accordance with legal requirements and company policies.

Known for identifying gaps in security and safety protocols to weigh in on developing policies and procedures to close security gaps while ensuring compliance with company policies and laws within the jurisdiction.

Prepared and maintain all required security manuals.

Partnered with other functions throughout the company to implement and enforce security procedures.

Verified that each customer is leaving the store with only the merchandise they’ve purchased

Implemented procedures for minimizing the loss of merchandise, money or company assets

Assisted in investigations regarding shopper or associate dishonesty

Social Security Administration June2000-January 2017

Baltimore, Maryland

Team Leader

The Social Security Administration is an independent agency of the U.S. federal government that administers Social Security and social insurance program consisting retirement, disability, and survivors benefits.

Supervise the work of office, administrative, and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems.

Research, compile, and prepare reports, manuals, correspondence, and other information required by management.

Made recommendations to management concerning such issues as staffing decisions and procedural changes.

Received and process job requisition forms.

Determines appropriate recruitment methods to attract top tier of qualified candidates.

Oversees interview process; completes employment and professional references.

Assist with postings of new job requisitions.

Handle all employees new hire documents, pre-screening, background and reference checks.

Maintain documents and records of available positions.

Education

EDMONDSON HIGH SCHOOL

Computer and System Knowledge

MS Suites including: Word, Excel, PowerPoint, Access, Outlook

Proficient with navigating Social Media

References

Available upon request

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