Priyanka Arora

Cell: 647-***-****, E-mail: ac79pc@r.postjobfree.com

Professional Highlights & Strengths

Skilled & successful Client Relations Specialist with comprehensive experience in Operations, Administration, CRM,Service Delivery & Client Servicing

Ability to handle multiple priorities, changing course and direction as needed

Strong EQ and time management skills

High standard of dependability, reliability & confidentiality

Strong ability to think independently and make decisions

Develop business relationships

Professional Experience

Customer Relations Coordinator

Daniels Health Canada (2014-Current)

First point of contact for all customer enquiries related to product information /orders /rate inquiries/ service request /shipment information and any customer complaints or Interruptions

Ensure new client on board process is streamlined with contract admin and sales team

Process Purchase orders

Work closely with Ministry of Environment for documentation process

Expediting orders, coordinating with local and international vendors

Setting up product and buyer information, maintaining master data file

Completing account reviews with the Manager, Account Management

Contributes to RFP responses and sales proposals

Participating in, and support, client training events

Developing and maintaining KPIs to better manage and report on business performance

Executive Assistant –Trade and Commerce

Consulate General of India, Toronto, CA (2005-2012)

Report directly to Head of Chancery & VC Commerce with daily routine activities

Maintain HOC/CG’s calendar - plan & schedule meetings, teleconferences and travel

Plan networking sessions and meetings including creating and sending invitations, event information, handouts, guest list and briefings for attendees

Compose confidential correspondence, internal memos, emails, agendas and presentations on behalf of CG and Head of Chancery.

Responsible of providing in-market assistance to Indian and Canadian companies for promotion of bilateral trade and investment.

Compile foreign visit details, delegation programs list, information packages, writing briefing materials, minutes of the meeting.

Maintain client files and information with upmost confidentiality.

Plan all logistics for the visiting Indian delegations, trade missions, conferences & exhibitions, buyer seller meets, trade fairs, Federal/Provincial level visits.

Prepare monthly Indian & Canadian Economic Bulletin, Business Newsletters, Economic and Trade Report, market and sectoral reports.

Networking with Chambers Of Commerce, Foreign Affairs Canada, Provincial Govt, Law Firms, Financial Institutions, and Offices of Trade & Investment.

Relationship Manager

ITC Maurya Sheraton &Towers, New Delhi, India (1998-2004)

Responsible for client and business relationship management

Fostering client loyalty through Sheraton’s standard client interaction protocols and proactive client retention initiatives

Preparing specifications/gap analysis documents for client requests related to new functionality

Preparing reports of order status, account details, duplicate account statements, process status and Ad Hoc Reports

Education

Post Graduate Diploma in Business and Marketing- Specialization in Marketing, National Institute of Sales, New Delhi, India

Bachelor of Arts (English Honors’.) Degree Program, University of Delhi-accredited by University of Toronto (UFT), Canada

Software Knowledge

Routing Software RO for ER/SAP Programme/Geo Tab for Fleet Management/Familiarity with Inventory Management & Production/ EDI transactions

Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook). Type 65 WPM

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