Customer Service Social Media

Faith N. Gundersen

Tuscaloosa, AL *****

217-***-****, ***********@*******.**.***

Education Bachelor of Arts in Communication and Information Sciences, May 2020 The University of Alabama, GPA: 3.2

Major: Public Relations, Minor: Psychology

Project Experience Class Project, APR 280: Investigation and Insights The University of Alabama

Perform an organizational SWOT analysis

Identify target demographic and create a focus group to gain consumer insights regarding the strengths and weaknesses of the organization

Collate and present findings using poster presentation and written reports Work Experience Internship, December 2018, The Madorin Group, Orlando, FL Real Estate Marketing

Atkins Tennis Center, University of Illinois, 2016 – 2017 Customer Service

Greeted customers and visitors as they entered the establishment

Recommended and sold packages for tennis lessons based on skill level, age, and other relevant factors

Handled and booked time slots for more than 15 individual courts Classic Tan, Champaign, IL, May – July 2018

Customer Service

Managed the office, including assigning and booking tanning facilities

Maintained a working knowledge of tanning packages, bed features for each of the 24 beds, and a multitude of products

Independently handled customer service, cleaning, and maintenance of facility and scheduling, oftentimes dealing with a fast-paced environment with competing demands Honors & Achievements Dean’s List, University of Alabama, 2015 – 2017 National Honor Society, 2014

Professional Organizations Public Relations Student Society of America (PRSSA) Public Relations Council of Alabama (PRCA)

Community Involvement Member of Zeta Tau Alpha Sorority, Nu Chapter Volunteer at YMCA of Tuscaloosa

References Kyle Madorin, The Madorin Group (Orlando Real Estate), 407-***-****, ****@************.***

Lisa Morris, Academic Advisor, University of Alabama, 205-***-****, *********@**.***

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