Zain R. Muñoz

th

*** *. *** ******, #*

New York, N.Y. 10034

Mobile: 347-***-****

Home: 212-***-****

ac79of@r.postjobfree.com

OBJECTIVE

To obtain a position where I can fully utilize my experience, skills and education to contribute to the success of a professional environment. To integrate into an industry that focuses on productivity and profitability while offering its employees a well-grounded, growing environment. SKILLS

Proficient knowledge of computer operating systems including office applications, light computer graphics. Fluent in Spanish, verbally and written. Ability to multi-task in a fast paced, pressured environment and work as a team player. Excellent communication skills

EMPLOYMENT HISTORY

Equity Residential

Concierge 10/2016 - 4/2018 New York, N.Y

-Greeted and acknowledged all residents and announced/sign in all guests or vendors.

-Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand.

-Respond to email communications, answer phones inquiries and offer suggestions.

-Monitor lobby traffic and alerting residents of deliveries and arriving guests-Respond to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

-Consistently protect the privacy, and security of all residents and guests.

-Managed mail/package delivery and distribution to all residents. Diversity Services

Concierge/Doorman 2/2016 - 10/2016 New York, N.Y

-Greeted and acknowledged all residents and announced/sign in all guests or vendors.

-Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand.

-Respond to email communications, answer phones inquiries and offer suggestions.

-Monitor lobby traffic and alerting residents of deliveries and arriving guests-Respond to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

-Consistently protect the privacy, and security of all residents and guests.

-Managed mail/package delivery and distribution to all residents. IMANI Management

Administrative Assistant 1/2015- 1/2016 New York, N.Y

- Managing and distributing information within the office

- answer phones, take memos and maintaining office files

- Sending and receiving correspondence as well as greeting clients and customers

- Bookkeeping, planning, scheduling, storing, organizing and managing files.

-Typing, Editing and proof reading documents.

Comfort Inn

Front Desk Agent/Night Audit Manager 08/2014- 12/2014 New York, N.Y

- Register guests and assign rooms. Assist in pre-registration and blocking of rooms for reservations . Knowledge of room locations, types of rooms available, and room rates.

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Thoroughly understand and adhere to proper credit check, cashing and cash handling policies and procedures. Making same day and future reservations. Knowledge of cancellation procedures. Coordinates room status updates with the housekeeping department by notifying them of all checkouts, early check ins and special requests.

- File room keys. Issuing safety deposit boxes used by guests. Using proper mail, package, message and e-mail handling.

EDUCATION

Borough of Manhattan Community College

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9/2007 New York, N.Y.

Major: Business Administration