Customer Service Assistant

Angela Valerie Burnett

** ********* ****** **********, ********, GP 1448

Cell: 063-***-****

*****************@*****.***

Career focus

Dear hiring team,

Thank you in advance for your time and consideration, I am a very trustworthy, reliable and loyal person and I strongly believe that I’d be an excellent candidate for the position. I would like the opportunity to grow within the industry, as well as building positive relationships with your current employees at all levels. My previous employer is completely satisfied with my work ability, and I’m confident that I will bring the same level of performance to you. Beyond what is already mentioned in my Curriculum Vitae, I’m someone who sets high goals and achieves them as I always give 100% to any task given to me because I strive for perfection. I am last but not least organised, independent and a fast learner that finds fulfilment in learning new things I can work well under pressure and handle my responsibilities. I feel that my skills coupled with my ability to work hard will be of immediate value. I hope you will look favourably upon my application by recognizing my full potential and enthusiasm.

Skills & Abilities

Communication Skills

Decision Making Ability

Customer Service Skills

Organization/Prioritizing Ability

Multi-tasking Ability

Problem Solving Skills

Languages

English – Fluent (Read, Write & Speak)

Afrikaans – Basic (Read, Write)

Academic Background

Academy of York – Field of study: National Diploma: Human Resources Management and Practices Support NQF 5 & 6 SAQA ID 61592 (2016 – 2018)

Subjects passed: Distinction 98% SABPP and SAQA accredited

Recruit and select candidates to fill defined positions

Manage the induction of new staff

Conduct an organisational needs analysis

Develop holistic productivity improvement strategies and plans

Marais Viljoen High School – Field of study: Grade 11 - 12 (2014 - 2015)

Subjects passed: English, Afrikaans, Maths Literacy, Life Orientation, Business Studies, Tourism and Religion Studies

Bracken High School – Field of study: Grade 8 – 10 (2011 –2013)

Professional Experience

Company: Guideline Trading cc (Towerby)

Position: Reception/ HR Administrator/ Production supervisor (04/01/2018 - Current)

Duties: Stock take, Costing/Purchasing, Client Liaison, Letter typing, Dealing with telephone and email inquiries, Printing CVs, Setting out and implementing strategic plans, Creating/maintaining filing systems of clients and employees, Manufacturing of products and Packing/labelling products in production factory.

Reason for leaving: Looking for better opportunities

Contact: Mrs Michelle Van Wyk – 011-***-****

Company: Truford Rubble Removal / BCI (Alberton North)

Position: HR Administrator (06/04/2016 – 14/11/2017)

Duties: Creation of payslips, Dealing with clients, Letter typing, Dealing with telephone and email inquiries, setting up agendas, Keeping dairies and arranging appointments, Creating and maintaining filing systems of clients and Marketing/ Advertising

Reason for leaving: Focussing on studies

Contact: Mr Bradford Pevrett - 079-***-****

Company: Ting-a-ling Nursery School (Alberante)

Position: Nursery School Tutor (12/01/2015 – 28/09/2015)

Duties: Homework assistant, Teachers assistant, Childcare

Reason for leaving: Finishing off school

Contact: Mrs Tokkie Koekermoer - 011-***-****

Company: Two Trees Bakery (Mulbarton)

Position: Waitress (03/02/2014 – 22/08/2014)

Duties: Cleaning tables, Taking orders, Serving Customers, Cashing up

Reason for leaving: Temporary

Contact: Mr Tony Coetzee – Immigrated

I have experience in the Microsoft programmes Word, PowerPoint, Outlook and Excel.

Contact this candidate