Customer Service Data Entry

Erika Cabrera

***** ********** ****** **. *******, TX 77073 Cell: 336-***-****

E-mail: *************@*****.***

AARON KEYS & ASSOCIATES

Administrative Assistant

Houston, TX

May 2012 - March 2014

April 2010 - March

2012

written documents

• Filled in for supervisor when needed and supervised the clerical unit team of 10 employees

• Submissions of verifications to leasing companies and housing agencies

• General office duties including scanning, copies, phones, filing, faxing

DUKE ENERGY

Customer Service Representative

• Assisted Duke Energy customers open accounts via phone

• Provided translation services for Spanish speaking customers and agents

• Assisted in accounts receivables and provide past due accounts to collection

• Responsible for daily accounting of guarantor accounts in company system

• Provided translation to customers regarding their bills, accounts, or any other questions • General office duties including filing, faxing, copies, and phone

GREENE AND ASSOCIATES

Legal Assistant

• Assisted paralegal in immigration law firm, including tracking cases • Assisted in preparing motions for various petitions

• Served as interpreter for client consultations and court appearances

Concord, NC

Charlotte, NC

• Responsible for maintaining CO’s business calendar

• Submission of IRS and state documentation for tax purposes

• Assisted in forming new entities for new businesses

• Data entry for income tax return and retirement plans

• Assisted accounting department with data entry

• Responsible for daily incoming and outgoing mail

• Provided excellent and timely customer service via phone and mail

• General office duties including filing, faxing, copies, and scanning to ensure proper documentation is gathered

DEPARTMENT OF SOCIAL SERVICES, ROWAN COUNTY

Income Maintenance Worker II

Salisbury, NC

• Determined eligibility for various social programs (food and nutrition & medicaid )

• Applicant interviewing in person or via phone

• Extensive knowledge of Federal, State, and County regulations to aid in determining eligibility

• Adherence to strict timeline in order to meet department goals

• Updated applicant information in system and verifying data

• Provided excellent and timely customer service via phone and mail

• General office duties including filing, faxing, copies, and scanning to ensure proper documentation is gathered

DEPARTMENT OF SOCIAL SERVICES, ROWAN COUNTY Salisbury, NC Office Assistant III

• Assisted applicants in directing them to the appropriate case workers by verifying case status in systems (NCFast, Excel, Word and Outlook)

• Assisted case workers as needed with their caseloads including contacting applicants

• Served as interpreter for various department and caseworkers including Child Protective Services and Law

Enforcement

• Accompanied social workers to home visits, court, detention and prison to translate

• Provided translation via phone or in person with applicant and caseworker, mail being sent out and other

August 2008 - March 2009

MOBAY SPORTSWEAR, INC.

Administrative Assistant

• Assisted account receivable with daily invoicing and mailing

• Assisted accounts payable with matching up invoices and payments

• Assisted Human Resources with requesting and hiring of temporary staff

• Created and maintained personnel records for temporary staff

• Provided translation and interpreter services as needed for both people and documents • Responsible for monthly meter reading for company machines

• Daily printing of labels for new orders

• General office duties including phones, filing, data entry, scanning, faxing, and copying

Concord, NC

• Filed court motions, regular contact with courthouse for case status and hearings

• Regular contact with local and out of state detention prison centers

• General office duties including keeping the attorney’s calendars, filing, data entry, scanning, faxing, and copying

SKILLS AND ACTIVITIES

Languages – Experienced interpreter in Spanish and English: speak, read and write Knowledgeof MicrosoftWord,Outlook,andExcel

EDUCATION

June 1996 JOHN F. KENNEDY HIGH SCHOOL High School

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