Global Service Desk Admin
Resume:
Christopher L. Mosier
***** ****** **** *** ***, Dallas TX 75287 817-***-****
************@*****.***
Summary
I’m a Global Service Desk Admin and Site Lead for Splunk with the ability to manage multiple sites on my own. My unique skillset demonstrates I’m able to create successful solutions to complex computer, hardware setup or application problems, able to provide outstanding customer service to the client and deploy within a moment’s notice to any office location in the world with no supervision.
Qualifications and Skills
- Active “Secret” Security Clearance
- Splunk
- Project Management
- Management of Multiple Facilities (400 plus users)
- IDF Room Buildouts
- WAP installs/management
- Network Support
- Mac OS/Windows support
- AD admin
- Okta admin
- ShoreTel Director Admin
- Office 0365 Admin
- Intermedia Admin
- AV management
- Zoom
- ServiceNow
- Slack
- Ability to develop team working relationships at all levels
- Bomgar / TeamViewer
- Global Protect
-(MC4) Management of Medical communication for combat casualty care devices
Education
University of Texas at Arlington
B.A. – Interdisciplinary Studies (Information Systems / Criminal Justice)
Job Experience
Splunk
September 2015 – Present
Global Service Desk Admin / Site Lead
- Project Management
- Management of Multiple Facilities (400 plus users)
- IDF Room Buildouts
Palo Alto firewalls switches
Cisco 4507R+E Chasis
Cisco Catalyst 3850 switches
ShoreTel Shore Gear 220T1 & 90G
Multi-Mode Fiber Module 10G installs
- WAP installs and management
- Network Support
Port management
- AD admin
User role/membership management
Role/membership creation
- Okta admin
Application management
- Shoretel Director Admin
- Office 0365 Admin
- Intermedia Admin
- AV management
- Vidyo
- Zoom
- ServiceNow
- Hipchat
- Slack
Lehigh Hanson
May 4, 2015 – July 31, 2015
Level I & II Service Desk Support
- Citrix XenApp – Applications
- SCCM Client install
- HTC windows, Blackberry, & iPhone mobile setup/Email Sync
- Essbase / smartView
- Password Reset/Account unlock
- Active Directory account management/creation & provisions
- Reimaging of devices via NIC
- PC hardware and peripherals troubleshooting.
- Management of tickets through BMC Service Desk Express
Ernst & Young
Dec. 15, 2014 – May 1, 2015
Level II Helpdesk Technician
- Provided Tier II level technical support to all IT Services staff and customers (VPN=Dell SonicWALL Aventail)
- Monitored and managed incidents allocated to team via the call management tool. Ensured all requests were prioritized and managed pro-actively according to impact, escalated problems as required.
- Coordinated with IT Services staff to ensure the most effective solutions for first level Service Desk requests
- Managed Active Directory with over 200,000 users in multiple domains
- Microsoft Office 2007 suite, Lotus Notes 8 – Mail & Databases, Windows XP
U.S. Army Reserves
3RD BN, 381ST REGT
June 2018 – Present
25U30 (Signal Support Manager)
- awaiting duties assignment
U.S. Army Reserves
452nd CSH, Milwaukee, WI
November 2013 – September 2014 (Deployed to Kuwait)
25U (Signal Support Systems Specialist) IT Specialist
- Managed MC4 server, NIPR and MC4 switches, NIPR and MC4 devices
- I.T. systems supervisor of level II patient care facility
- Created and managed users accounts within MC4 systems
- Performed patchwork/ upgrades to devices and software
- Closed over 1500 tickets in 9 month span while attending A+ training classes
- Installed and reimaged MC4 systems (IPv4 configuration)
- Trouble shot and resolved network issues for supported facilities (Windows 7, Microsoft Office Suite 2007)
U.S. Army Reserves
94th CSH, Seagoville, TX
July 2012 – Nov. 8, 2012 / October 2014 – June 2018
25U (Signal Support Systems Specialist) IT Specialist
- Trouble shot and resolved network issues for supported facilities
- Removed devices from and added to domains
- Reconfigured personnel workstations
- Inventoried devices and supplies for end of month reports
UT Southwestern Medical
Dec. 2012 – June 2013
Burn patient research data specialist
- Collected and managed patient information
- Conducted interviews with selected patients
- Prepared and submitted reports
U.S. Army Reserves
94th CSH, Seagoville, TX October 2008 – May 2012
Medical Specialist
Platoon Sergeant:
- Handled counseling, awards, promotions, and administrative
issues for soldiers
- Ensured development for positions of increased responsibility
- Managed task and delegated responsibilities to squad leaders
- Conducted classes for continuing education
U.S. Army, 173rd Airborne Brigade (2/503rd Bn) (Charlie Co. FSB)
November 2001 – June 2006 (Two Deployments to Iraq and Afghanistan)
Healthcare Specialist:
- Maintained patient health, immunization, and administrative records
- Conducted patient screenings during sick call hours
- Assisted with inpatient and outpatient care and treatment
Affiliations
Omega Psi Phi Fraternity Inc. 2010
- Vice President
- Financial Chairman
- Fundraising and Events Coordinator
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