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Business Analyst

Allentown, Pennsylvania, United States
January 21, 2019

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Shailesh kamdar

**** ******** *****, ***** ******** - PA 18062

Home : 610. 967.6728 Cell : 484-***-****

Exposure to the wide variety of Industry, Varied but sound experience from Complete project cycle to take over the project which someone left halfway and reach the finish line. Wearing various hats during the life of the project, including assisting other projects.

Professional Experience

Coldwell Banker Hearthside- Allentown – PA 03/2018-Present

I am a PA Licensed Real Estate Agent (Residential and commercial) - Coldwell Banker Hearthside, Allentown – PA.

Analysis of data flow, performance matrix of 70+ agents comparison with current market trend, analysis of 7+ branches performance, 20+ Brokers performance analysis, Monthly analysis of total performance compare with local market competitors. PA agent Lic. Allows to me access some of the restricted data (MLS listing etc).

Wells Fargo - Philadelphia-PA 05/2016 to 02/2018

Business Analyst

Fee Management System (FMS) is migrated to a JAVA platform from Mainframe system.

Writing test cases for various modules, executing test cases using HP-ALM / HP-QC, logging defects and attending defects triage session to resolve the defect/s using SDLC method logy. As a Business Analyst Prepared Business Requirements Document(BRD), conducting JADS Sessions for Processes on IBM mainframe for migrating to the Java based application. SDLC process followed for process flow of “AS IS” process to “TO BE” process flow and implemented changes/enhancements as SME suggested. End User Documentations were prepared.

Environment : SDLC process, MS Visio, IBM mainframe utilities, HP ALM for QA process.

Vanguard Malvern-PA 07/2015 to 12/2015

Business Improvement Analyst

Vanguard migrated printing process from Mainframe to outside vendor R.R. Donnelley, a professional printing company. (client’s trade confirmations, monthly statements etc.)

Responsibilities as a Business Analyst

Analyzed Vanguard’s existing printing job stream, process of file/data movement.

Co-ordinated data exchange with RR Donnelley technical migration team.

Process flow, data flow diagrams. SCRUM sessions attendance conducting JADS Sessions

Creation of test cases, Manual execution of test cases in HPQC. Defect triaging with RR Donnelley team and Vanguard IT team.

Various management reports were released during the project execution to inform the progress of the project.

Environment : SCRUM, MS Visio, IBM mainframe utilities.

Guardian Bethlehem-PA 04/2015 to 07/2015

Business Process Analyst

Filling in the full time employee’s maternity leave position. Project of Electronics Policy (EPOLY)

Responsibilities as a Business Analyst

Analyzed and attending ongoing BRD & FRD discussion, making required changes to the BRD & FRD.

Participated in Agile Conversion process from BRD sections to story. Conducting JADS Sessions.

Process flow, data flow diagrams. SCRUM sessions attendance

Creation of test cases.

Environment : SCRUM, MS Visio, IBM mainframe utilities.

United Concordia Harrisburg-PA 12/2014 to 04/2015

Business Process Analyst

Migrating the dental coverage of subscriber and provider data using the SDLC Methodology. Subscriber should see the coverage in layman’s language, Provider see the same coverage from the professional / technical detail view.


Design the data / information flow diagram/s for existing process .

Proposed the new data flow and details for “TO BE” system.

Created gap analysis between two system (AS IS vs TO BE)

Analyzed and created help desk phone calls reduction by Subscribers and Providers after New system implementation.

Through documentation of the project details.

Environment : SDLC Methodology, MS Visio, IBM mainframe utilities, HP QC/ALM.

AmeriHealth Administrators Fort Washington-PA 04/2011 to 12/2014

Division of Independence Blue Cross (IBC)

Lead Business Systems Analyst - Medical Insurance Administrators

AmeriHealth Administrators, a third Party Medical insurance administrator (TPA). Processing medical claims, administering the complete medical Insurance processing for small companies. Migrating the claims processing process from Mainframe to Microsoft base process using Health Edge software package.

Responsibilities as a Business Analyst

Analyzed, designed, implemented and maintained Electronics Fund Transfers(EFT) project & electronics nonstandard claims processing enhancements using outside vendor. JADS sessions, prepared Business Requirements document(BRD).

Lead business process coordinator for platform Migration. Moving processes from IBM mainframe to Health Edge software, a Microsoft base platform. Users Documentations were prepared in detail.

During this transition, act as a Business technical analyst(BA), Quality Analyst (QA) for the testing using HP Quality Systems product. This includes creating test cases, logs defect and defects triaging process.

Coordination of various groups for the information gathering, arranging meetings and playing lead role for the Functional Information(FRD).

Environment : SDLC, MS Visio, SQL, HP ALM/QC, SCRUM team and Microsoft products.

T D Bank, Cherry Hill NJ 06/2010 to 04/2011

Financial Organization & retail Banking-Business Process Consultant

TD Bank acquired Commerce Bank. Number of branches in multiple states were to be remolded from Commerce bank to TD bank model. Migrated the process of monitoring the progress and day to day activity reports (On line, reports etc). I was involved in migration from the design stage thru database building and management reporting tools as a Business Process developer(BA) and Quality Analysis(QA) before final implementation.


Identified and finalize business process inventory with time line, coordinating project progress with IT and Business users group.

Conducted business process reviews for AS IS Process and draw a complete migration process flow for TO BE process including business process documentation and systems process documentations. Effectively communicated to IT staff and higher business management staff. Preparing BRD & FRD documents and negotiating with various groups to finalize these documents to get the final sign-off to implement it into production. SDLC methodology was used for this project.

During this transition, was involved in process documentation using VISIO, SIPOC, SQL database inquiry tools. Final End users technical manuals were created as well.

Environment : Waterfall technology, SDLC, MS Visio, SQL and Microsoft products.

SRG America 06/2007 to 05/2010

IT Consulting Organization.


IT Training coordinator for new candidates in USA and fresh college graduates from USA colleges.

Also attended various Business Analysis courses to enhance the BA role, in house as well as at the customer sites. Used Waterfall methodology.

Wachovia Bank Philadelphia, PA. 05/2006 to 04/2007

Financial Organization & retail Banking - Business Process Consultant

Wachovia Bank sold the institutional Trust Processing Business to the US Bank. This services were communicating and transferring data to various ancillary systems of Wachovia. This procedures(PROCS), dataflow diagrams, systems flow diagrams need to alter OR completely eliminate depending on the functionality.


Generated a business plan with recommendations to Wachovia Bank management.

During this transition, was extensively involved in users / IT staff information gathering process(JADS) using MS VISIO from Primary actors and secondary actors.

Test cases were designed for the some of the altered procedures and CICS screens.

Environment : IBM mainframes, DB2, Rationale Requisite Pro, MS Visio.

SEARS Authorized Dealer – Quakertown, PA. 01/2002 to 03/2006

Commercial Business - Business Process consultant

Designed new and quick delivery systems for the customer appliances/electronics items. By introducing the zone concept for the physical locations for delivery zone, which resulted in the cost effective, efficient delivery system.

Achieved the best business practice and sales growth awards.


Efficient and professional management raised the annual revenue from $1.1 Million in 2002 to $1.7 Million in 2005. (Aprox. 54% Increase)

Environment : IBM mainframes, DB2, SQL, MS Visio, MS Office.

Merrill Lynch – Somerset,NJ . 06/1996 to 11/2001

Investment/Financial Organization - Sr. Business Process Analyst

Automatic Investment Processing Systems and Systematic Redemption Process (AIPS/SRPS) was extensively enhanced. The extensive systems study and business process study, enhancements were suggested. These constant introductions of new

features to the product resulted in growth of the new clients/customers base.


A through and up-to-date documentation using MS VISIO and other Microsoft tools helped the development team to resolve the issue in fast and effective manner.

Key Achievements:

Provided leadership and direction to a team of five programmers and application developers by understanding business processes, gathering requirements, identifying potential usability issues, managing scope, and ensuring that an appropriate level of application quality was maintained at all times

Analysis within the group for the enhancement and new product development of the AIPS systems utilizing the Rational Unified Process “RUP”.

Y2K project coordination and technical solutions guidelines earned an


Quick Chek Food Stores – Whitehouse Station., NJ. 02/1990 to 05/1996

convenient stores chain - Sr. Systems Specialist

This convenient stores chain in the state of New Jersey has 35-38 pharmacy stores also. A

pharmacy prescription (RX Systems) was completely redesign and implemented in the less

then stipulated time period.


Conducted JADS sessions between user group and Pharmacy department managers.

Gathered systems and business requirement, documented in the requirements in common form of template which can be easily understood by technical and

non-technical staff.


BS in Physics and Chemistry - University Of Bombay (India)


Shell Programming in UNIX - Raritan Valley Community College - North Branch, NJ


MS Office, HP Quality Assurance / HP ALM, MS Visio, UML, RUP, Health Edge, SDLC

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