Customer Service Medical

Charla C. Brewton

**** ******* ******

Bronx, NY 10456

Phone: 718-***-**** Cell: 917-***-****

Email: **********.*@*****.***

Professional Summary:

Medical Support Professional with over 10 years’ experience providing support and customer service in the departments of Radiology, Oncology, Hematology, Nuclear Medicine and general medicine for major medical providers in the

New York City area.

Summary of Skills:

Patient Service Skills

Familiarity with Medical Terminology

Medical Record Keeping

HIPPA Trained

Internet Savvy

Microsoft Office

Data Entry; 60wpm

Reception

Experience in a Variety of Medical Disciplines

Ability to Learn New Software as needed

Productive in high volume, stressful situations

Excellent written and verbal communication skills

Self-Motivated

High level of Integrity and Diligence

Professional Experience:

Lincoln Medical Center Bronx, NY Nov 2017 – June 2018

Registrar/Clerk

Greeted and checks-in patients, confirmed appointments, as well as, verified eligibility of insurance.

Responded to patient inquiries, problems, and resolved issues.

Processed medical records in compliance with HIPPA guidelines.

Prepared and invoiced payments for medical records to appropriate parties.

Collected co-pays and updated patient demographics.

Performed a variety of clerical duties including scanning documenting into patients’ charts, copying, filing and faxing.

Mamonides Medical Center Brooklyn, NY May 2013-March 2017

Medical Receptionist

Answered and directed a high volume of incoming and outgoing call in my assigned department

Responded to patients’, prospective patients and guest inquiries in a courteous and timely manner

Performed data entry functions as needed

Assured patients were checked in and out in a timely manner

Scheduled, changed, confirmed, or cancelled appointments for assigned doctors

Performed a variety of clerical duties including scanning documenting into patients’ charts, copying, filing and faxing

Ensured office remained in compliance with all health and safety standards

Mamonides Cancer Center Brooklyn, NY July 2006-May 2013

Medical Records Clerk/Receptionist

Responsible for scanning all documentation into patients’ files

Maintained and secured patients’ records in a manner consistent with HIPPA regulations

Assisted in managing all front desk operations

Performed general reception duties and scheduled patient appointments

Ensured the secure and timely transfer of patient record to medical providers, patients and lawyers as needed

Performed a variety of clerical duties including scanning documenting into patients’ charts, copying, filing and faxing

Education:

Walton High School Bronx, NY

-General Studies

References Furnished Upon Request

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