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Manager Customer Service

Location:
Pretoria, Gauteng, South Africa
Salary:
8000
Posted:
January 21, 2019

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Resume:

PRIVATE & CONFIDENTIAL

CURRICULUM VITAE OF PETER JOHN ROBERTS

*** **** ** ******* ****

Cellular 076-***-**** E-mail ac79eb@r.postjobfree.com OVERVIEW

I see myself as a confident, outgoing individual. My strengths include total commitment, efficiency, attention to detail, working well under pressure, decision making, problem solving, assertiveness, listening skills, leadership skills, results-orientation, customer service and personal ethics. I am very passionate about delivering service excellence and I have great people and communication skills.

During my experience in the Hospitality Industry I gained the ability to manage a highly diverse compliment of staff, maximise staff performance through training and coaching, maintain costs and enhance financial performance of business and work in a highly pressurised work environment.

PERSONAL DETAILS

PLACE OF BIRTH/NATIONALITY Johannesburg / South Africa DRIVER’S LICENCE Code 08

LANGUAGES Afrikaans, English

MARITAL STATUS Single

NATIONALITY South African

SPORTS/HOBBIES/INTERESTS Music, Photography, Biking, Architecture EXPECTED REMUNERATION Package negotiable

AVAILABILITY Immediate and Flexible

COMPUTER LITERACY MS Windows 95/98/00/XP/7, MS Excel, MS Word, Internet Explorer, MS Outlook TAX REF NUMBER 150*******

EDUCATIONAL DETAILS

Roodepoort College, Roodepoort, Johannesburg – Matric 1998 English, Afrikaans, Biology, Mathematics, History, Geography Quest Computer Agency 2004

MS Office

Real Estate 2005

Estates Agents Board Exam

CAREER HISTORY

Kauai –Blueroute mall- tokai- Capetown Jan 2016 – June 2016

● Management of the opening and closing daily company procedures

● Motivating staff to the reach the set out targets

● Daily operations,correcting action where necessary

● Ensured all standards and quality are 100 % adhered too

● Stock management and stock delivery management

● Correct stock rotation procedures

● Investigation of all stock shortages

● Daily production plans

● Daily cashups

● Management of equipment and shop maintenance

● Adhering to all health and safety requirements

● Managing banking procedures

● Customer relations, including dealing with customer complaints

● Managing Staff

● Assisting in the recruitment process when necessary Reason for leaving ;Retrenched

CAREER HISTORY Cont.

Tigers milk – muizenberg – Capetown November 2015 –Jan 2016

● Daily stocktake

● Daily cashups

● Making of coffees and speciality drinks

Reason for leaving :Contract ended

The upperdeck –ballito –KZN - Waiter Jan 2015 – Nov 2015

● Waiting on tables

● Advising customers on wine and food options

Job Hunting July 2013 – Jan 2015

Recovery from motorbike accident March 2011 – June 2013 Ribcage Pub –Roodekrans, Johannesburg – Restaurant Manager Jan 2009 to March 2011

● Coordinating the entire operation of the restaurant during scheduled shifts

● Managing staff and providing them with feedback

● Responding to customer complaints

● Ensured that all employees adhered to the company's uniform standards

● Meeting and greeting customers and organising table reservations

● Advising customers on menu and wine choice

● Recruiting, training and motivating staff

● Maintaining high standards of quality control, hygiene, and health and safety

● Checking stock levels and ordering supplies

● Preparing and providing petty cash as required

● Helping in any area of the restaurant when circumstances dictate

● Organising promotional events and discount schemes Reason for leaving : Motorbike Accident

Tshwala Consultants, Doringfontein, Johannesburg – Liquor License Consultant Sept 2007 – Dec 2008

● Consultations - Requirements for the business, both from a technical legal point of view and from a practical perspective

● Inspections - The set-up and establishment of the business floor plan

● Administration - Preparation of all the necessary applications and supporting documents

● Liaison with Liquor Board

Reason for leaving : Opportunity to Re-establish myself in the Hospitality Industry HOPS Restaurant- Balito - Restaurant Manager June 2006 – August 2007

● Management of the opening and closing daily company procedures

● Motivating staff to the reach the set out targets

● Daily operations,correcting action where necessary

● Ensured all standards and quality are 100 % adhered too

● Stock management and stock delivery management

● Correct stock rotation procedures

● Investigation of all stock shortages

● Daily production plans

● Adhoc administrative requirements

● Management of equipment and shop maintenance

● Adhering to all health and safety requirements

● Managing banking procedures

● Customer relations, including dealing with customer complaints

● Managing Staff

● Assisting in the recruitment process when necessary Reason for leaving : Relocation due to family circumstances CAREER HISTORY Cont.

The following two positions coincided as a day job and a night job Mojos Nightclub - Balito – Night Shift Manager

● Running of Bar and Floor

● Stock Take Management

● Staff Management

● Cash Ups

● Investigation of all stock shortages

Reason for leaving : Growth and Development

Lifestyle Floor Designs - Office Assistant and Product Installer April 2005- May 2006

● Installation of laminate flooring

● Telephonic Orders

● Develop and Maintain Customer Database

● Develop Marketing Strategies

Reason for leaving : Growth and Development

MCT Properties – Site Manager Jan 2004 – March 2005

● Management and control of tenant installations and execution of building related activities as predetermined by Property Manager and Centre Manager

● Control monthly expense budget

● Manage & Create purchase orders on system

● Maintain stock register

● Manage & Issue works orders

● Repairs - Manage and execute emergency and running maintenance

● Manage aspects like cleaning, security and allocation of building sites (Housekeeping)

● Inspections in accordance with inspection programme

● Liaise with internal and external parties on aspects of good housekeeping

● Attend to calls logged

● Sourcing Potential Properties

● Screening of potential tenants

Reason for leaving : Relocation to Balito

Edgars, O Hagans Pub, Top CD Jan 1999 – Dec 2003

THANK YOU FOR YOUR TIME AND CONSIDERATION



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