Manager Customer Service
Resume:
PRIVATE & CONFIDENTIAL
CURRICULUM VITAE OF PETER JOHN ROBERTS
Cellular 076-***-**** E-mail **********.****@*****.*** OVERVIEW
I see myself as a confident, outgoing individual. My strengths include total commitment, efficiency, attention to detail, working well under pressure, decision making, problem solving, assertiveness, listening skills, leadership skills, results-orientation, customer service and personal ethics. I am very passionate about delivering service excellence and I have great people and communication skills.
During my experience in the Hospitality Industry I gained the ability to manage a highly diverse compliment of staff, maximise staff performance through training and coaching, maintain costs and enhance financial performance of business and work in a highly pressurised work environment.
PERSONAL DETAILS
PLACE OF BIRTH/NATIONALITY Johannesburg / South Africa DRIVER’S LICENCE Code 08
LANGUAGES Afrikaans, English
MARITAL STATUS Single
NATIONALITY South African
SPORTS/HOBBIES/INTERESTS Music, Photography, Biking, Architecture EXPECTED REMUNERATION Package negotiable
AVAILABILITY Immediate and Flexible
COMPUTER LITERACY MS Windows 95/98/00/XP/7, MS Excel, MS Word, Internet Explorer, MS Outlook TAX REF NUMBER 150*******
EDUCATIONAL DETAILS
Roodepoort College, Roodepoort, Johannesburg – Matric 1998 English, Afrikaans, Biology, Mathematics, History, Geography Quest Computer Agency 2004
MS Office
Real Estate 2005
Estates Agents Board Exam
CAREER HISTORY
Kauai –Blueroute mall- tokai- Capetown Jan 2016 – June 2016
● Management of the opening and closing daily company procedures
● Motivating staff to the reach the set out targets
● Daily operations,correcting action where necessary
● Ensured all standards and quality are 100 % adhered too
● Stock management and stock delivery management
● Correct stock rotation procedures
● Investigation of all stock shortages
● Daily production plans
● Daily cashups
● Management of equipment and shop maintenance
● Adhering to all health and safety requirements
● Managing banking procedures
● Customer relations, including dealing with customer complaints
● Managing Staff
● Assisting in the recruitment process when necessary Reason for leaving ;Retrenched
CAREER HISTORY Cont.
Tigers milk – muizenberg – Capetown November 2015 –Jan 2016
● Daily stocktake
● Daily cashups
● Making of coffees and speciality drinks
Reason for leaving :Contract ended
The upperdeck –ballito –KZN - Waiter Jan 2015 – Nov 2015
● Waiting on tables
● Advising customers on wine and food options
Job Hunting July 2013 – Jan 2015
Recovery from motorbike accident March 2011 – June 2013 Ribcage Pub –Roodekrans, Johannesburg – Restaurant Manager Jan 2009 to March 2011
● Coordinating the entire operation of the restaurant during scheduled shifts
● Managing staff and providing them with feedback
● Responding to customer complaints
● Ensured that all employees adhered to the company's uniform standards
● Meeting and greeting customers and organising table reservations
● Advising customers on menu and wine choice
● Recruiting, training and motivating staff
● Maintaining high standards of quality control, hygiene, and health and safety
● Checking stock levels and ordering supplies
● Preparing and providing petty cash as required
● Helping in any area of the restaurant when circumstances dictate
● Organising promotional events and discount schemes Reason for leaving : Motorbike Accident
Tshwala Consultants, Doringfontein, Johannesburg – Liquor License Consultant Sept 2007 – Dec 2008
● Consultations - Requirements for the business, both from a technical legal point of view and from a practical perspective
● Inspections - The set-up and establishment of the business floor plan
● Administration - Preparation of all the necessary applications and supporting documents
● Liaison with Liquor Board
Reason for leaving : Opportunity to Re-establish myself in the Hospitality Industry HOPS Restaurant- Balito - Restaurant Manager June 2006 – August 2007
● Management of the opening and closing daily company procedures
● Motivating staff to the reach the set out targets
● Daily operations,correcting action where necessary
● Ensured all standards and quality are 100 % adhered too
● Stock management and stock delivery management
● Correct stock rotation procedures
● Investigation of all stock shortages
● Daily production plans
● Adhoc administrative requirements
● Management of equipment and shop maintenance
● Adhering to all health and safety requirements
● Managing banking procedures
● Customer relations, including dealing with customer complaints
● Managing Staff
● Assisting in the recruitment process when necessary Reason for leaving : Relocation due to family circumstances CAREER HISTORY Cont.
The following two positions coincided as a day job and a night job Mojos Nightclub - Balito – Night Shift Manager
● Running of Bar and Floor
● Stock Take Management
● Staff Management
● Cash Ups
● Investigation of all stock shortages
Reason for leaving : Growth and Development
Lifestyle Floor Designs - Office Assistant and Product Installer April 2005- May 2006
● Installation of laminate flooring
● Telephonic Orders
● Develop and Maintain Customer Database
● Develop Marketing Strategies
Reason for leaving : Growth and Development
MCT Properties – Site Manager Jan 2004 – March 2005
● Management and control of tenant installations and execution of building related activities as predetermined by Property Manager and Centre Manager
● Control monthly expense budget
● Manage & Create purchase orders on system
● Maintain stock register
● Manage & Issue works orders
● Repairs - Manage and execute emergency and running maintenance
● Manage aspects like cleaning, security and allocation of building sites (Housekeeping)
● Inspections in accordance with inspection programme
● Liaise with internal and external parties on aspects of good housekeeping
● Attend to calls logged
● Sourcing Potential Properties
● Screening of potential tenants
Reason for leaving : Relocation to Balito
Edgars, O Hagans Pub, Top CD Jan 1999 – Dec 2003
THANK YOU FOR YOUR TIME AND CONSIDERATION
Contact this candidate