Dealership Parts, Service, or Location Manager
Resume:
RESUME
KEITH R. GOUWENS
***** *** *** ****** **** Cresco, Iowa 52136
*************@*****.***
OBJECTIVE; Locate and secure long term employment with a stable and reputable company.
Inventory control, purchasing, mechanical operation and functionality, visual part identification, customer service are my strong points.
Authorized to work in the U.S. for any employer.
EXPERIENCE:
11/2015 – Present – Viking Mountain Tool Works, Decorah Ia.
Store Manager
Oversee the day to day operations of a woodworking, and logging tool store.
Pleasantly greet walk in, and phone customers to determine their tool needs, or concerns.
Responsible for billing out individual, and company customer orders.
Place individual and large volume stock orders based on our sales history. Seek out vendors for products requested, or presently not stocking.
I check in any returned orders, and issue refunds after determining the condition of the product, and putting the items back into inventory.
Incoming shipments are usually unloaded with a forklift, checked in, and put into our stock. All of which, is my responsibility.
Skills Used;
Inventory control methods, purchasing, employee supervision, setting up informative displays to inform customers the benefits of using a particular tool, or machine.
Negotiates with vendors, and shipping companies to attain the lowest possible cost, and best delivery time.
Pleasant phone etiquette and can proficiently operate various computer programs. Fax, copy, Microsoft Word I can also do.
Familiar with Amazon, E-bay, Wal-Mart, 3rd party vendor policies. We deal with Ship Station for our outgoing orders. Proficient with Channel Advisor, and Zentail inventory control software.
07/2014-11/2015
Manager/Owner
Self Employed – Cresco Ia.
Home maintenance and repair business. I performed carpentry, landscaping, painting, snow removal, machinery maintenance, pressure washing. Additionally, helped a farmer with planting, and field work.
01//2013 – 06//14 – Kalmes Implement, Altura, Mn.
Parts Manager
Managed a $1.4 - $1.5 million dollar AG Parts Inventory, depending on the season, and supervised three countermen.
Handled all the Case IH daily stock orders, along with the numerous short lines we were an authorized dealer.
Went through the Daily Sales Report to check the history of what was sold, and make sure the quantity on hand was at adequate stocking levels to satisfy customer needs. If not, had the authority to change the max/min levels in the computer.
The computer system at this location was called IntelliDealer, formerly known as the PFW AS400 System.
Handled Obsolete Parts Returns and Parts Warranty Issues, whenever necessary, and submitted via the company computer program.
Obtained a respectable turnover ratio on stocking parts.
During my employment with Kalmes Implement, I attended the following classes:
Case IH Reman: Springfield, MO – December 2013
Case IH Outside Vendor Spotlight: Ames, IA – January 2014
Case IH Advanced Parts Manager II: Racine, WI – June 2014
06/2010 – 11/2012
Self-employed
Due to the downturn in the economy and lack of opportunities in my line of expertise (Deal Operations – Forestry/Construction), I decided to pursue a home maintenance and minor repair business. I did painting, landscaping, lawn mowing, minor carpentry, cleaning and helping farmers in the area. Basically, anything I was capable of doing I did to pay the bills.
02/2006 – 10/2009. Brooks Tractor, Inc., West Salem, WI
Branch Manager/Product Support Manager/Service Manager
Oversee day-to-day operations of John Deere and Hitachi construction and forestry equipment dealership, complete with knowledge of mechanical background of all construction and forestry equipment we sell and service.
Proficient in all aspects with respect to all makes and models of John Deere and Hitachi construction and forestry heavy equipment.
Responsibilities include personnel management, sales, ordering/inventory control and maintenance of heavy equipment, including, but not limited to other brands of equipment besides John Deere and Hitachi.
Ordering and maintaining a consistent quantity of parts, knowledge of hydraulic and pneumatic plumbing, as well as maintaining a consistently high level of customer satisfaction in the industry, along with a close working relationship with all employees.
Participate in all mandatory educational and product improvement programs required for keeping up-to-date with respect to all information on all equipment that we sell and service.
Customers are my number one priority.
Accomplishments under my tenure:
Increased Parts Sales (2006-2008) 20%
Increased Labor Sales (2006-2008) 15%
Brooks Tractor Management did not release Equipment Sales and Rental information to me.
During my employment with Brooks Tractor, I attended the following conferences/meetings:
March 2006: John Deere Product Support Summit, Davenport, IA
June 2007: Product Support Meetings chaired by Corey Gradert, Former John Deere Manager Product Support Operations
November 2007: Service School for the new DynaPac Product Line
January 2008: Product Support Meeting chaired by John Sanders, Current John Deere Manager Product Support Operations
October, 2008: Profitability Seminar, Brooks Tractors, Sun Prairie, WI
08/2001 – 02/2006 Abbott’s Five-Star Lift Truck Sparta, WI.
Store and Parts Manager
Handled all incoming phone calls and walk-in customers, addressing their needs/requests.
Scheduled service calls, preventative maintenance work agreements, looked up parts for both mechanics and customers, filed warranty claims with various vendors.
Although we were not an authorized dealer for a brand name forklift manufacturer, our company had a close working relationship with Toyotalift of Minnesota, in the Twin Cities. If we had a need to quote a new forklift and received an order, the net profit was split between Abbott’s and Toyotalift.
It was also my responsibility to locate used material handling equipment, when a customers request came in, if it was not in our inventory.
I dealt with many forklift wholesalers to find the necessary specifications our customers were looking for.
Another strong aspect I am very comfortable with is industrial tire specifications and different compounds that are available for the various environments customers are working in.
Through the years I have been involved in the material handling industry, I have had the opportunity to run “tests” on different tire compounds, for both solid pneumatic and press-on style.
The tire manufactures we dealt with here were Professional Industrial Tire, out of Chattanooga, TN, Solideal Tire, out of Minneapolis, MN and Thombert Inc. for polyurethanes from Newton, IA.
Eventually our company’s owner was accepted a purchase offer by Toyotalift of Minnesota that he decided was in his best interest.
10/1996 – 07/2001 Lift Truck Specialist La Crosse, WI.
Parts Manager
This job consisted of handling all aspects of parts department operations, including employee supervision, obsolescence returns, warranty submissions, customer and technician relations.
We were the factory authorized dealer for Clark and TCM forklifts in Milwaukee and La Crosse, WI areas.
Aftermarket parts were supplied by Systems Material Handling, Helmar Inc., and at that time we were a master stocking dealer for Intrupa.
Allied racking and other material handling products were available to us in the Products for Industry catalogue.
The main tire manufacturers we dealt with were Monarch Industrial Tire, Maine Tire, and Solideal.
Polyurethanes we mainly sold were from Superior Tire out of Pennsylvania.
When the need arose for supplying new or rebuilt attachments and components our main suppliers were Cascade, Bolzoni, Swing Shift, or Rightline.
08/1986 – 10/1996. Inland Material Handling La Crosse, WI.
Parts Manager
This job consisted of managing all aspects of parts department operations.
Responsibilities included, but not limited to, purchasing, inventory control, personnel management, customer service, obsolescence procedures, forklift operation, hydraulics, and tire pressing.
We were the factory authorized dealer for Mitsubishi, Kalmar A/C, and LMV, Mastercraft forklifts in Wisconsin.
Along with Powerboss sweepers, scrubbers, and Factory Cat sweepers. Allied products made up a small portion of our sales volume.
Our main industrial tire suppliers were Dunlop, Professional Industrial Tire, and Maine Tire Co.
Aftermarket parts were supplied by Mastersource, Intrupa, Systems Material Handling, and Helmar Inc.
When sold, the profit margin on these parts was entirely my decision, because of the knowledge of competitors pricing policies.
04/1984 – 08/1986 Topper Town La Crosse, WI.
Co-owner
This was a partnership between me and my father.
Business consisted of purchasing, inventory control, showing, selling and installation of pick-up campers and toppers.
Other items sold were rear pick-up windows and bed-liners, also boat racks.
12/1981 – 04/1984. Crown Volvo Datsun, La Crosse, WI
Parts Manager
Responsibilities consisted of inventory control, personnel management, customer service and obsolescence procedures.
08/1977 – 12/1981. Kickert Datsun, Inc., Harvey, Illinois
Parts Manager
Started as Parts Delivery and Part-Time Counterman.
Promoted to Assistant Parts Manager in 1978 and then to Parts Manager in 1980.
Responsibilities consisted of managing all aspects of automobile parts department operations, including business data inventory computer, warranty procedures and supervising parts department personnel.
EDUCATION:
Thornwood High School
Graduating and on Honor Roll
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