Thomas Lurker
** ****** ******, **, ** *****
Phone: 347-***-****
E-mail: ************@*****.***
OBJECTIVE: To contribute to an organization that can utilize an experienced professional with strong leadership and problem-solving and testing skills.
EXPERIENCE:
Apr ‘15 – Nov ‘18 UAT Lead - - AIG Global Operations
Managed User Acceptance testing cycles for Policy Issuance and backend supporting applications for AIG Commercial Insurance divisions
Production Support for all policy issuance and system related issues
Extensive collaboration with End Users for business requirement clarification and test cases execution.
Developed Test Plans and Test Cases for SME execution. Lead Defect Triage and Remediation sessions with Cross Functional teams.
Involved with Agile based meetings to review user stories and approve timelines
Jul ‘13 – Apr ‘15 UAT Lead Consultant - AIG Insurance
Created test scripts for underwriters to execute during UAT phase of policy issuance application
Participated in Cross Function defect triage and requirement gathering meetings
Facilitated group / one to one training sessions to demonstrate system enhancements and new functionality for existing and new hire associates
Customer Support for all policy issuance related applications issues
Utilized JIRA and HP Quality Center for test cases and defect tracking
Apr ‘13 – Jul ‘13 UAT Consultant – Core4Technology
Functional and Usability test lead for Call Center insurance processing application
Supported UAT with end users to demonstrate new functionality and enhancements to application
Participated in Cross Function defect triage and requirement gathering meetings
JIRA admin for User Story and Defect tracking metrics
Dec’09 – Apr ‘13 UAT/Functional Test Lead Consultant – MTA Long Island Railroad
UAT / Functional test lead for Monthly Ticketing re-write for LIRR commuters
Trained End Users and IT professionals to utilize HP Quality Center defect tracking application
Developed Functional and UAT scripts for user execution
Developed and trained IT associates in proper SDLC processes and HP Quality Center defect tracking
Sep ‘99 – Jan ‘09 Software Test Engineer / Order Desk Manager – Datek/TD Ameritrade
Managed Order Desk to expedite customer stock/option orders via in house trade application
Participated in multiple broker/dealer conversions with an emphasis on front end client facing applications
Developed Functional and UAT scripts for client facing and order execution applications
Liaison between institutional and active trader groups to ensure applications built as per requirements
In house Support for all trading application systems to ensure day to day operations can be performed
Skills/Knowledge base
HP Quality Center Admin, RALLY, JIRA
Competent in MS Office applications
Exposure to Commercial Insurance, Online Brokerage/Trading applications and Ticketing Services
Ability to manage multiple concurrent projects and adhere to project timelines
Service Now Incident ticketing systems administrator