Thomas Lurker

** ****** ******, **, ** *****

Phone: 347-***-****

E-mail: ac79bs@r.postjobfree.com

OBJECTIVE: To contribute to an organization that can utilize an experienced professional with strong leadership and problem-solving and testing skills.

EXPERIENCE:

Apr ‘15 – Nov ‘18 UAT Lead - - AIG Global Operations

Managed User Acceptance testing cycles for Policy Issuance and backend supporting applications for AIG Commercial Insurance divisions

Production Support for all policy issuance and system related issues

Extensive collaboration with End Users for business requirement clarification and test cases execution.

Developed Test Plans and Test Cases for SME execution. Lead Defect Triage and Remediation sessions with Cross Functional teams.

Involved with Agile based meetings to review user stories and approve timelines

Jul ‘13 – Apr ‘15 UAT Lead Consultant - AIG Insurance

Created test scripts for underwriters to execute during UAT phase of policy issuance application

Participated in Cross Function defect triage and requirement gathering meetings

Facilitated group / one to one training sessions to demonstrate system enhancements and new functionality for existing and new hire associates

Customer Support for all policy issuance related applications issues

Utilized JIRA and HP Quality Center for test cases and defect tracking

Apr ‘13 – Jul ‘13 UAT Consultant – Core4Technology

Functional and Usability test lead for Call Center insurance processing application

Supported UAT with end users to demonstrate new functionality and enhancements to application

Participated in Cross Function defect triage and requirement gathering meetings

JIRA admin for User Story and Defect tracking metrics

Dec’09 – Apr ‘13 UAT/Functional Test Lead Consultant – MTA Long Island Railroad

UAT / Functional test lead for Monthly Ticketing re-write for LIRR commuters

Trained End Users and IT professionals to utilize HP Quality Center defect tracking application

Developed Functional and UAT scripts for user execution

Developed and trained IT associates in proper SDLC processes and HP Quality Center defect tracking

Sep ‘99 – Jan ‘09 Software Test Engineer / Order Desk Manager – Datek/TD Ameritrade

Managed Order Desk to expedite customer stock/option orders via in house trade application

Participated in multiple broker/dealer conversions with an emphasis on front end client facing applications

Developed Functional and UAT scripts for client facing and order execution applications

Liaison between institutional and active trader groups to ensure applications built as per requirements

In house Support for all trading application systems to ensure day to day operations can be performed

Skills/Knowledge base

HP Quality Center Admin, RALLY, JIRA

Competent in MS Office applications

Exposure to Commercial Insurance, Online Brokerage/Trading applications and Ticketing Services

Ability to manage multiple concurrent projects and adhere to project timelines

Service Now Incident ticketing systems administrator

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